Hi, Le 20/08/2014 14:35, Jay Philips a écrit : > Hi All, > > Over the months of doing triaging, i've found that the best means of > communicating with bug reporters is to have a set of pre-written > responses to suit various common situations like confirming a bug, > requesting a sample document, and asking for clear steps. These > responses are very handy for the initial comment between me and the bug > reporter, but do come in handy at other times as well, like requesting > they reset their profile or send in a screencast. These responses have a > simple and short format, similar to the below. If you are using Firefox you can use the extension Clippings which allow you to reuse frequently inserted text fragments. There is a version of this extension for Thunderbird too. The database of the extension is an .rdf (xml) file. Perhaps it is not too hard to merge a published database with an existing private database, and QA-team could publish such a database of pre-written answers. https://addons.mozilla.org/fr/firefox/addon/clippings/?src=search
Best regards. JBF -- Seuls des formats ouverts peuvent assurer la pérennité de vos documents. _______________________________________________ List Name: Libreoffice-qa mailing list Mail address: Libreoffice-qa@lists.freedesktop.org Change settings: http://lists.freedesktop.org/mailman/listinfo/libreoffice-qa Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://lists.freedesktop.org/archives/libreoffice-qa/
