[Libreoffice-qa] Templates website

2016-02-27 Thread Rob Snelders
Hi,

I was looking at the templates website but the release 5.1 still isn't
added there. Can somebody add 5.1 to that site?

Also the email-address stated at the home of the site isn't valid. It
still points to extensions [at] otrs.documentfoundation.org but that
gets bounced.

--
Many thanks,
Rob Snelders
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Re: [Libreoffice-qa] Keywords

2015-02-02 Thread Rob Snelders

Hi,

Also changing the discriptions if possible would be great.

On 2015-02-01 19:47, Florian Reisinger wrote:

Hi Joel,
Add:
Janitor
Love
I18n l10n - We have a category for that
Notourbug (we have a status)

Liebe Grüße / Yours,
Florian Reisinger

Am 01.02.2015 um 19:17 schrieb Joel Madero jmadero@gmail.com:


Hi All,

Getting ready to purge some of the keywords below. I suggest
starting with removing CLEANUP0407, BISECT_PENDING, MOVETOXKC,
NEEDINFO, X12. Unless I hear objections in the next few days I'm
going to just move forward with deleting them.

EDIT KEYWORD...
DESCRIPTION
BUGS

bisected [1]
The bug has been successfully connected to a code commit that
introduced the bug (such as with git bisect).
272 [2]

bisect_pending [3]
The bug seems likely to benefit from bisecting, (such as easy to
reproduce, etc.), but the bisect has not yet been performed. See
also the bisected keyword.
0 [4]

cleanup0407 [5]
April 2007 bug cleanup.
2 [6]

have-backtrace [7]
bugs that have a useful backtrace
236 [8]

i18n [9]
Xorg Internationalisation issues (i18n)
26 [10]

janitor [11]
Cleanup bugs, usually trivial.
9 [12]

l10n [13]
Xorg/X11 Localisation issues
51 [14]

licence [15]
Files with licence problems (e.g. mixing incompatible licences,
missing/non-permissive copyrights, et al)
2 [16]

love [17]
Marking a bug with this keyword means that you're willing to
help someone fix the bug, or that it should be fixable by a beginner
without any help. This should ONLY be set by a maintainer or people
familiar with the code base, and ONLY when it looks like a project
suitable for a new developer looking for a task.
8 [18]

movetoxkc [19]
Bugs that should be moved to xkeyboard-config, if still
applicable.
0 [20]

NEEDINFO [21]
The bug does not have enough information in order to solve the
problem. Please read the comments and add the relevant information
required to aid in solving the problem.
51 [22]

notourbug [23]
It's not really our bug, but we might work around it anyway.
2 [24]

patch [25]
Bugs with a valid patch.
21 [26]

regression [27]
Xorg bug regressions (issues previously fixed but somehow broken
again)
3406 [28]

security [29]
Security-sensitive bugs
6 [30]

want-backtrace [31]
Bugs whose triage could be greatly accelerated with the addition
of a backtrace from the crash.
14 [32]

x12 [33]
Bugs that require a protocol version bump.
0 [34]



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Links:
--
[1] 
https://bugs.documentfoundation.org/editkeywords.cgi?action=editamp;id=16

[2] https://bugs.documentfoundation.org/buglist.cgi?keywords=bisected
[3] 
https://bugs.documentfoundation.org/editkeywords.cgi?action=editamp;id=17
[4] 
https://bugs.documentfoundation.org/buglist.cgi?keywords=bisect_pending
[5] 
https://bugs.documentfoundation.org/editkeywords.cgi?action=editamp;id=12
[6] 
https://bugs.documentfoundation.org/buglist.cgi?keywords=cleanup0407
[7] 
https://bugs.documentfoundation.org/editkeywords.cgi?action=editamp;id=5
[8] 
https://bugs.documentfoundation.org/buglist.cgi?keywords=have-backtrace
[9] 
https://bugs.documentfoundation.org/editkeywords.cgi?action=editamp;id=1

[10] https://bugs.documentfoundation.org/buglist.cgi?keywords=i18n
[11] 
https://bugs.documentfoundation.org/editkeywords.cgi?action=editamp;id=6

[12] https://bugs.documentfoundation.org/buglist.cgi?keywords=janitor
[13] 
https://bugs.documentfoundation.org/editkeywords.cgi?action=editamp;id=2

[14] https://bugs.documentfoundation.org/buglist.cgi?keywords=l10n
[15] 
https://bugs.documentfoundation.org/editkeywords.cgi?action=editamp;id=8

[16] https://bugs.documentfoundation.org/buglist.cgi?keywords=licence
[17] 
https://bugs.documentfoundation.org/editkeywords.cgi?action=editamp;id=15

[18] https://bugs.documentfoundation.org/buglist.cgi?keywords=love
[19] 
https://bugs.documentfoundation.org/editkeywords.cgi?action=editamp;id=10

[20] https://bugs.documentfoundation.org/buglist.cgi?keywords=movetoxkc
[21] 
https://bugs.documentfoundation.org/editkeywords.cgi?action=editamp;id=14

[22] https://bugs.documentfoundation.org/buglist.cgi?keywords=NEEDINFO
[23] 
https://bugs.documentfoundation.org/editkeywords.cgi?action=editamp;id=11

[24] https://bugs.documentfoundation.org/buglist.cgi?keywords=notourbug
[25] 
https://bugs.documentfoundation.org/editkeywords.cgi?action=editamp;id=9

[26] https://bugs.documentfoundation.org/buglist.cgi?keywords=patch
[27] 
https://bugs.documentfoundation.org/editkeywords.cgi?action=editamp;id=3
[28] 
https://bugs.documentfoundation.org/buglist.cgi?keywords=regression
[29] 

Re: [Libreoffice-qa] Non-functioning BSA

2014-11-06 Thread Rob Snelders
Hi,

I have found a typo in the code today. So I hope it works now.

The problem is that I can't test from my own pc (due to
domain-constraints in the bugzilla-code). And somehow there seems a
cache between the server and my pc that needs to timeout so I can see
the new code in action. I need to look into that also.

Tomorrow I will try again to see if it works.

--
Greetings,
Rob Snelders

On do, 2014-11-06 at 23:24 +0100, Harald Köster wrote:
 Hi @,
 
 Am 24.10.2014 um 20:19 schrieb Rob Snelders:
  Hi,
  
  The BSA doesn't work already for a few days. I have uploaded a patch but
  I don't have access to the server anymore so I can't update it.
  It should update automaticly but it doesn't.
  
  Please help.
  
  --
  M.V.G.
  Rob Snelders
  
 
 has this problem meanwhile solved? On Tuesday (04-11) I was not able to
 file a bug with the BSA.
 
 Best
 Harald
 


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[Libreoffice-qa] Non-functioning BSA

2014-10-24 Thread Rob Snelders
Hi,

The BSA doesn't work already for a few days. I have uploaded a patch but
I don't have access to the server anymore so I can't update it.
It should update automaticly but it doesn't.

Please help.

--
M.V.G.
Rob Snelders

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Re: [Libreoffice-qa] Updater improvements

2013-12-08 Thread Rob Snelders

Hi,

Would it be an idea to use mirrorbrain for this?
That has already the supported versions. We could patch it so it can 
give us the files in JSON/XML-format rather then create our own little 
program for this. The downside is that mirrorbrain hasn't had a release 
in 1,5 years. So I don't know how active that is.


Where is the check.php stored. It would be usefull to see what format 
that gives the data to LibreOffice to see what it expects.


--
Greetings,
Rob Snelders

On 06-12-13 11:02, Rob Snelders wrote:


So to sum up, my suggestion is that we store version information in a
database such that it can be
- Updated by the official build/upload process
- Updated by the person(s) who picks the 'stable' build
- Queried by the BSA
- Queried by various websites that need the information

Did I forget anything?



I don't think so. But can we create some XML/JSON API against that? Then
anybody can read that information in any system. It is no confidential
information so we can just let anyone read this and they can use that info.
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Re: [Libreoffice-qa] Updater improvements

2013-12-06 Thread Rob Snelders


So to sum up, my suggestion is that we store version information in a
database such that it can be
- Updated by the official build/upload process
- Updated by the person(s) who picks the 'stable' build
- Queried by the BSA
- Queried by various websites that need the information

Did I forget anything?



I don't think so. But can we create some XML/JSON API against that? Then 
anybody can read that information in any system. It is no confidential 
information so we can just let anyone read this and they can use that 
info.

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Re: [Libreoffice-qa] [libreoffice-website] Bugzilla replacement

2013-11-29 Thread Rob Snelders

Hi,

I think we first need to go to our own instance of bugzilla. That is 
being prepared at the moment.
Afterwards we can look at other tools. But I wouldn't waste to much time 
at the moment.


--
Greetings,
Rob Snelders

On 29-11-13 18:44, Jean-Baptiste Faure wrote:

Hi,

Le 28/11/2013 18:48, Jonathan Aquilina a écrit :

Hey guys I would like to propose an alternative to bugzilla.

Redmine, It supports multiple projects as well as integration with LDAP as
well as source control

http://www.redmine.org

I dunno if now would be a good time seeing as we are moving the bug tracker
to TDF infrastructure, I think it would be a good time to reevaluate what
is being used.


In the research institute where I work, our forge uses Redmine. As a
simple user, I do not see what would be the gain if LibreOffice switched
from Bugzilla to Redmine. That said, I do not know the administrative side.

Best regards.
JBF


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Re: [Libreoffice-qa] Bugzilla Migration: Abbreviation to replace fdo#12345

2013-11-22 Thread Rob Snelders

Hi,

My opinion:


Here's the list (in alphabetical order):
* blo

no. The relation with the english word 'blow' is to big.


* lbz

Fine by me


* libo
* lo

no. I don't think that a abbrivation of the product is going to work


* lob
* lobz

Fine by me


* tdf
Here is the discussion about if we need to have 
bugs.documentfoundation.org. I don't think you want that because tdf can 
have other products. Only if you want this bugzilla only for libo then 
where will the bugs for the websites of tdf go? Will they stay at 
freedesktop or go to the libo-bugzilla? As you follow this rule they 
should go to somewhere else as the libo-bugzilla.


Greetings,
Rob Snelders



Cheers,
--R
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Re: [Libreoffice-qa] Changes BSA

2013-11-20 Thread Rob Snelders

Hi,

I have fixed the bug with the French BSA. It should work now.

On 20-11-13 21:47, Jean-Baptiste Faure wrote:

Hi Rob,

Le 17/11/2013 18:23, Rob Snelders a écrit :

Hi All,

I have changed the BSA in multiple ways this weekend.
1. The login-procedure now uses XMLRPC. Other parts will follow.
2. I changed the css for the select-boxes and error-box.

I tested it with firefox and IE. But of more people can test if they
still can file a bug and the GUI still looks ok, that would be better.
If you file a test-bug please mention it's a test-bug in the subject.
And when you have filed it move it to component deletionrequest and
close the bug (status-RESOLVED and then status-CLOSED).

Sophie: The way the French BSA is on the website it doesn't work. It
should be loaded in the website as the english one is. Just copy the
html in the page to the page for the French BSA and adjust the link to
bug_fr.html (in the same directory). If you can't do it maybe Cloph can
help you?


It seems that there is a problem in the javascript detection: with
exactly the same settings in Firefox, the English bugassistant opens
fine when the French one says that javascript is disabled.

I did my test with direct links :
- https://www.libreoffice.org/bugassistant/libreoffice/bug/bug.html
- https://www.libreoffice.org/bugassistant/libreoffice/bug/bug_fr.html

The only difference I see in the html code is the number at the begining
of the html file, 1384896842 for English and 1384896856 for French

Best regards.
JBF


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[Libreoffice-qa] Changes BSA

2013-11-17 Thread Rob Snelders

Hi All,

I have changed the BSA in multiple ways this weekend.
1. The login-procedure now uses XMLRPC. Other parts will follow.
2. I changed the css for the select-boxes and error-box.

I tested it with firefox and IE. But of more people can test if they 
still can file a bug and the GUI still looks ok, that would be better.
If you file a test-bug please mention it's a test-bug in the subject. 
And when you have filed it move it to component deletionrequest and 
close the bug (status-RESOLVED and then status-CLOSED).


Sophie: The way the French BSA is on the website it doesn't work. It 
should be loaded in the website as the english one is. Just copy the 
html in the page to the page for the French BSA and adjust the link to 
bug_fr.html (in the same directory). If you can't do it maybe Cloph can 
help you?


Also I need (again) some strings changed:
- Invalid username or password.
- Account temperarily disabled. Please try again in 30 minutes.
- New password required. Please go to bug.libreoffice.org to change your 
password.

- Account already exists.
- Illigal email-address. Please use a different email-address.
- Unknown error occured. Please try again later.

--
Many thanks,
Rob Snelders
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Re: [Libreoffice-qa] Changes BSA

2013-11-17 Thread Rob Snelders



On 17-11-13 18:32, Florian Reisinger wrote:

Hi Rob,



Am 17.11.2013 um 18:23 schrieb Rob Snelders libreoff...@ertai.nl:

Hi All,

I have changed the BSA in multiple ways this weekend.
1. The login-procedure now uses XMLRPC. Other parts will follow.
2. I changed the css for the select-boxes and error-box.

I tested it with firefox and IE. But of more people can test if they still can 
file a bug and the GUI still looks ok, that would be better.
If you file a test-bug please mention it's a test-bug in the subject. And when you have filed 
it move it to component deletionrequest and close the bug (status-RESOLVED and 
then status-CLOSED).

Sophie: The way the French BSA is on the website it doesn't work. It should be 
loaded in the website as the english one is. Just copy the html in the page to 
the page for the French BSA and adjust the link to bug_fr.html (in the same 
directory). If you can't do it maybe Cloph can help you?

Also I need (again) some strings changed:
- Invalid username or password.
- Account temperarily disabled. Please try again in 30 minutes.


Isn't that temporarily?


The message is only for the Frensch version. For the English one I use 
the exact error-messages we get back from Bugzilla.





- New password required. Please go to bug.libreoffice.org to change your 
password.


It is http://bugs.libreoffice.org


- Account already exists.


WHAT we can register @ BSA cool


No. And we won't any time soon. When you want to create a account for 
bugzilla you have to enter your email-address at bugzilla after which it 
sends a email with a link to create your account. Soon I hope you can 
say to BSA that that email should be send (The code can do it, but it is 
not yet in the interface). The creating of the account still needs to be 
done at bugzilla.





- Illigal email-address. Please use a different email-address.
- Unknown error occured. Please try again later.

--
Many thanks,
Rob Snelders


Liebe Grüße, / Yours,
Florian Reisinger
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[Libreoffice-qa] Database BSA

2013-11-15 Thread Rob Snelders

Hi,

We want to start tracking statistics of bugs over time. Would it be 
possible to have a database for BSA-related stuff? What are the options 
we have for that?

Can we also have a test-database to try against. That would be great.

--
Many thanks,
Rob Snelders
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Re: [Libreoffice-qa] Database BSA

2013-11-15 Thread Rob Snelders

Hi,

Joel: Did you know this and is this helpfull?
If it is then I can stop. But I'm not sure it will be.

--
Greetings,
Rob Snelders

On 15-11-13 18:11, bfoman wrote:

Rob Snelders-3 wrote

We want to start tracking statistics of bugs over time.


Hi!
You can find BSA series in Bugzilla's ReportsNew
chartLibreofficeStatsBSA which counts bugs with BSA whiteboard or define
your own (if you are not interested in historical data) - more infos at
https://bugs.freedesktop.org/docs/en/html/reporting.html.
Best regards.



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[Libreoffice-qa] Test-bugs in Bugzilla

2013-11-13 Thread Rob Snelders

Hi All,

Today I cleaned up in the test-bugs we have. If you make a test-bug and 
want it removed from the database. Please set the module to 
deletionrequest and set the status to CLOSED. That way the 
administrators can remove them.
(I also didn't do this correctly a lot of times, but this is the way it 
should be done)


Rainer would make sure they got removed once in a while. Is somebody 
from our team who can do that now or do we need to ask FDO-admins to 
delete those now? Does anybody know?


--
Greetings,
Rob Snelders
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Re: [Libreoffice-qa] Test-bugs in Bugzilla

2013-11-13 Thread Rob Snelders
I think Rainer just asked every few months when there where some 
deletionrequest.
These bugs don't need to be removed straight away so to delete them once 
in a while is ok.
Now would be such a time for example. If we move soon then once more 
right before the move would be the next time.

(perhaps something for on the actionlist at the move)

Robinson Tryon schreef op 14-11-2013 06:29:
On Wed, Nov 13, 2013 at 5:09 PM, Rob Snelders libreoff...@ertai.nl 
wrote:

Hi All,

Today I cleaned up in the test-bugs we have. If you make a test-bug 
and want
it removed from the database. Please set the module to deletionrequest 
and

set the status to CLOSED. That way the administrators can remove them.
(I also didn't do this correctly a lot of times, but this is the way 
it

should be done)


Is there an easy way to get notifications of when there are new bugs
filed or transfered into that module?  It's just not something that I
would necessarily remember to do. (We could probably set up a cron job
to bug the admins if there are open bugs in there...)

Rainer would make sure they got removed once in a while. Is somebody 
from
our team who can do that now or do we need to ask FDO-admins to delete 
those

now? Does anybody know?


I think Joel can do that. I'm not sure who has admin powers right now
(beyond Tollef and the other FDO admins), but I think the list will
increase once we complete the 1st phase of the Bugzilla migration.

--R
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Re: [Libreoffice-qa] [libreoffice-website] Re: [libreoffice-users] Re: Engaging users: initial results of the survey

2013-11-12 Thread Rob Snelders

Fair enough. So you were expecting a link to the bugtracker either on
the main page or from the BSA?


I think he means that the 4.0-banner isn't what he expects. I don't know 
what is better.

The banner has many uses for people that just want to download 4.0.



(Rob - Thinking a bit broader, it would be nice if we could give users
a single page that would display information about their activity on
Bugzilla, the Ask site, etc. Using some form of SSO like OpenID or at
least shared credentials (e.g. LDAP) could make this easier)


you do realist that's a lot of work, also on systems we have no real 
knowledge about.
But the idea would be great. However we do have more suggestions that 
can be added to ask, for example integration with OpenID and move a 
question to a bug (and visa-versa).





2. After going to the main website, I clicked on 'Get Help', and then
clicked on 'Bug'...

The only option here is to report a bug.

What if I don't want to report a bug, but only want to search for 
bugs?


Even after I log in, the only next step available is to continue 
reporting a

bug I don't want/need to report!?


Rob - Any thoughts here?


There is already a enhancement-request to add the URL of bugzilla to the 
BSA. I didn't come around to it but we _really_ should implement that 
soon. I'll look into it.





This is HORRIBLY BROKEN.

How do I just log into the bug reporting system and search it? Anyone?


To log in, navigate to http://bugs.freedesktop.org/ and click on the
Log In link. To search the bugs, click on the Search link.

I agree that we should make it easier for users to find and use
Bugzilla. Tanstaafl -- we're actually right in the middle of some
backend infrastructure improvements for Bugzilla, but I'll make sure
that we spend some time on the frontend of things as well.


Some requests for better UI in BSA are dependent on that work so it 
really needs to be done. But I think we can have the quick improvement 
of at least add the link.




Best,
--R
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Re: [Libreoffice-qa] Updates to the BSA

2013-11-07 Thread Rob Snelders

Hi Jean,

I thnk the a green link there with logout is good.
When you logout a message should appear at the top of the BSA-screen. 
Where also errors appear if there are.
But please make it normal black text. You can make it that it also 
returns to the login-screen (should not be too hard), or when they are 
on the endscreen that they stay there (a more advanced option).


Thanks for helping out!
Rob Snelders

Jean Spiteri schreef op 03-11-2013 16:04:
I am currently working on a big update for the LibreOffice BSA which 
includes
re-engineered sign in button and log out functionality. In my opinion, 
the
Log out button should be on the side as a green link between the steps 
and
the legal notice. What do you think? Also, do you think the BSA should 
throw
up a success message if the user is logged out (The BSA already 
redirects

the user to the sign in screen)?  Thanks.



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Re: [Libreoffice-qa] [libreoffice-website] New requirements BSA

2013-11-07 Thread Rob Snelders

Hi,

Thanks it works now. But now I have something else.

When I run perl on the server I get the following error:
perl: warning: Setting locale failed.
perl: warning: Please check that your locale settings:
LANGUAGE = en_US:en,
LC_ALL = en_US,
LC_PAPER = nl_NL.UTF-8,
LC_ADDRESS = nl_NL.UTF-8,
LC_MONETARY = nl_NL.UTF-8,
LC_NUMERIC = nl_NL.UTF-8,
LC_TELEPHONE = nl_NL.UTF-8,
LC_IDENTIFICATION = nl_NL.UTF-8,
LC_MEASUREMENT = nl_NL.UTF-8,
LC_TIME = nl_NL.UTF-8,
LC_NAME = nl_NL.UTF-8,
LANG = en_US.UTF-8
are supported and installed on your system.
perl: warning: Falling back to the standard locale (C).

Also man gives a warning:
man: can't set the locale; make sure $LC_* and $LANG are correct

Can somebody tell me what the problem is? Do I somehow set settings to 
Dutch(nl_NL) that shouldn't, and how do I turn them off. The message 
from perl is annoying because it creates clutter in the logs.


--
Many thanks for any help,
Rob Snelders

On 07-11-13 10:43, Florian Effenberger wrote:

Hi,

Rob Snelders wrote on 2013-11-07 08:48:

I installed the following patches on my Ubuntu-machine:
- libhtml-template-perl
- libsoap-lite-perl


thanks - the former one was installed, the latter one is now. :-)
Can you put these packages into the documentation of the BSA? Chances
are otherwise if we move it to another server, things get lost...

Florian


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Re: [Libreoffice-qa] Where should users report bugs?

2013-11-06 Thread Rob Snelders

For launchpad there is launchpadlib:

  https://help.launchpad.net/API/launchpadlib

which allows scripting in Python. This could be using to e.g.:
- find all bugs on launchpad against LibreOffice (ubuntu)
- copy the bug description into a new bug on fdo
- link both bugs:
   - mark the fdo bug as a remote tracking bug in lp
   - add the lp bug as a see also: on fdo

If someone volunteers on this I suggest getting in contact with Chris
(https://launchpad.net/~penalvch) or Ubuntu Bugcontrol
(https://launchpad.net/~ubuntu-bugcontrol).



Python only?

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[Libreoffice-qa] New requirements BSA

2013-11-06 Thread Rob Snelders

Hi All,

I am busy with updating the BSA so it uses the XMLRPC-interface for 
getting information from Bugzilla in stead of interpeting the HTML-source.


But to be able to build via the new scripts we need the perl-components 
XMLRPC::Lite and HTML::Template installed on kermit. Can this be installed?


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Re: [Libreoffice-qa] Where should users report bugs?

2013-11-06 Thread Rob Snelders

Hi,

On 06-11-13 17:48, Thomas Hackert wrote:

Hello Pedro, *,
On Mittwoch, 6. November 2013 17:08 Pedro wrote:

Thomas Hackert wrote

But providing a valid email should be enough for all
that. It should not be required to create an account.


But how will you know, if it is a valid mail address? It could be
an one-way mail address or some fake address ... :( Remember all
the HowTos and documentation, which uses example.com address as
an example ... ;)


Emails can be validated (in the same way your email client
immediately informs you that an address is not valid: it checks
with the target mail server)


really? I seem to remember, that I have heard/read somewhere, that
it is not that difficult to configure your MUA to fool the receiver
with a different mail address ... ;) But I am not sure, where it was
or how has told it ... :( But I remember a friend of mine, who
changed his MUA that way, that it seems to be a mail of a celebrity,
although it was only him ... ;)


I have always learned to turn that feature off. So you can't verify a 
mail-address against the mailserver I maintained. I don't think I'm the 
only one as that is a way to fight spam. So they can't file bugs anymore?





In any case if the user bothers to create an email account just to
post a bug report, then he *really* wants to report the bug but he
doesn't to be contacted!


O.K.


I have yet to see a valid other way, and somebody to implement such 
feature. I think we should at least make the registration-requirement 
later in the process but even that I haven't implemented yet due to time 
shortage/other features to implement.


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Re: [Libreoffice-qa] Where should users report bugs?

2013-11-06 Thread Rob Snelders



On 06-11-13 19:08, Pedro wrote:

Hi Rob


Rob Snelders-2 wrote

Emails can be validated (in the same way your email client
immediately informs you that an address is not valid: it checks
with the target mail server)


I have always learned to turn that feature off. So you can't verify a
mail-address against the mailserver I maintained. I don't think I'm the
only one as that is a way to fight spam. So they can't file bugs anymore?


I was thinking about regular people who use regular mails. Not people
running their own servers...


I think that a lot of hardcore users would be mad if you exclude them. I 
wouldn't want that, as some of our developers are those users, I for 
example wouldn't be able to work on the BSA anymore. So a big NO against 
any such rule.




And the answer would be no, they couldn't. But then again, you can't
register to Bugzilla without a valid email, so I can't see why people are
arguing against my suggestion...

https://bugs.freedesktop.org/createaccount.cgi



Ah.. the bugzilla-page you are pointing to doesn't do that either. It 
just does a simple regex-test (which only validates if the text entered 
could be a email-address) and then sends you a email. That is a totaly 
different process then you explained.




Rob Snelders-2 wrote

I think we should at least make the registration-requirement
later in the process


I disagree. I think that the requirements must be obvious from the start. If
a registration is required the user should know and agree with it.

When I come across sites that do those kind of tricks, my reaction is to
close the page immediately. And then the site looses my feedback and I am
pissed because I wasted my time...


Ok. Maybe I explained it wrong. The login is explained and you can see 
the login-button from the start. But you are not required to 
login/create a account until the last step. Is that better or still a 
bad idea?


--
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Rob

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Re: [Libreoffice-qa] [libreoffice-website] New requirements BSA

2013-11-06 Thread Rob Snelders

Hi,

I installed the following patches on my Ubuntu-machine:
- libhtml-template-perl
- libsoap-lite-perl

Thanks,
Rob Snelders

Florian Effenberger schreef op 06-11-2013 23:53:

Hi Rob,

Rob Snelders wrote on 2013-11-06 17:34:


I am busy with updating the BSA so it uses the XMLRPC-interface for
getting information from Bugzilla in stead of interpeting the 
HTML-source.


thanks a lot for your work on this!

But to be able to build via the new scripts we need the 
perl-components
XMLRPC::Lite and HTML::Template installed on kermit. Can this be 
installed?


I checked what those could be, as I am no Perl expert. :-) For
HTML::Template I find several packages:
http://packages.ubuntu.com/search?suite=precisesection=allarch=anysearchon=nameskeywords=libhtml-template

Do you know which one it is, or do you know of any file that is in it,
so I can identify the respective package?

For XMLRPC::Lite I didn't find any package so far - can you also tell
me a file that is included, so I see which package it could be?

Thanks,
Florian
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Re: [Libreoffice-qa] Where should users report bugs?

2013-11-05 Thread Rob Snelders

Hi,

On 05-11-13 15:49, Pedro wrote:

Hi Qubit

My opinion:  Users should report bugs in a user friendly page that doesn't
require registration.

One example: The Mozilla feedback page
https://input.mozilla.org/en-US/feedback


That's not the bugtool for mozilla. This is the bugzilla bugtool: 
https://bugzilla.mozilla.org/enter_bug.cgi?product=Firefox


I had a quick look at it, and it just puts the data people answer in a 
database and they have to be processed manually (if at all). So that 
means a lot more work. And I don't know who is going to do it.


Ideally it is a good situation but I don't see the workforce to do that.

Another issue I can see (don't know how they address it, as I see no 
spam there) is the spam. At the moment that is the reason why we want a 
login for the Fench BSA for example.




No need to reinvent the wheel.


Yes. Maybe it is a good thing to use for our feedback-page. I see the 
project has matured a lot this year. And maybe it is usable for us now. 
Somebody should look at it. But my point stands still like last year, we 
don't want to copy the problems they report manually to our bugzilla.




If BSA and Bugzilla are the only options then only persistent geeks will
report bugs. The upside is that persistent geeks make better bug reports.


I think at the moment we do need good bugreports. As that lessens our 
workload. We can't keep up with the bugs as it stands. So my goal at the 
moment is to lessen our workload without scaring users more than we do.




Finally:
For Windows users (and they are probably the majority) all bugs have to be
submitted to TDF/LO. I think that the company that produces the Windows
distro is not going to fix any bugs in LO, let alone push bugs upstream :)


For them not being able to file a bug against an old version is no 
problem. As they can easily update. In linux we don't want to force 
people to go outside their repositories.


The size of the Linux-users is nothing we should lose however, so if 
there is a solution to this then I'm for it.




Regards,
Pedro



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Re: [Libreoffice-qa] Where should users report bugs?

2013-11-05 Thread Rob Snelders

Hi All,



Oh, certainly. I don't have any recent distro builds of LibreOffice to
determine if they change the URL -- can you confirm this one way or
the other?



No they don't do that. If this is what LO wants then this should be made 
easier, as it requires changing the code of LO at the moment.


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Re: [Libreoffice-qa] [libreoffice-website] [Bug 70636] New: bug reporter pages are just plain fucked

2013-10-21 Thread Rob Snelders

Hi,

He has had more then 4 warning within a day. So the 4th vialation is 
done as should. He is still attacking bjoern and joel on their blogs 
agter a permanent ban on his IP. So I think it isn't to severe.


No it doesn't stop him. But hopefully it will deter him.

As for removing the bug. I don't accept the ascii-art or language he 
uses. As far as I see any comment with that should be removed.


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On 21-10-13 18:12, bfoman wrote:

Rob Snelders-3 wrote

Hi Tollef,
We have a problem with a aggressive user on bugzilla. Can you remove the
bug he made as well as the user?
The bug is 70636 and the user is Fuck Registration


Hi!
...and you think it is over? Looking at
https://bugs.freedesktop.org/show_bug.cgi?id=70651 he just started.
I do not see deleting bug and account of the reporter listed at
https://wiki.documentfoundation.org/QA/FreeDesktop_Rules_Procedures
Best regards.




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Re: [Libreoffice-qa] 10 Oldest Bugs Needing Triaged

2013-10-20 Thread Rob Snelders

yes I would do that.

On 20-10-13 10:03, Mirosław Zalewski wrote:

Dnia 2013-10-19, o godz. 14:39:47
Joel Madero jmadero@gmail.com napisał(a):


50282 https://bugs.freedesktop.org/show_bug.cgi?id=50282
LibreOff Libreoff   libreoffice-b...@lists.free...
UNCO--- The template manager should allow to
copy several styles at once
https://bugs.freedesktop.org/show_bug.cgi?id=50282
2012-05-24 Not Assigned Oth 
2   2012-05-23  All medium  

oc-spa...@laposte.net   oc-spam65@laposte...
enh The template manager should allow to copy several
styles ... https://bugs.freedesktop.org/show_bug.cgi?id=50282
3.5.3 release   0   


New template manager, introduced in 4.0, lost functionality of copying
styles between documents. It was reported in
https://bugs.freedesktop.org/show_bug.cgi?id=60589

Since 50282 applies to feature we do not currently have, I am unsure
how to handle it. Mark as new and make dependent on 60589?


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Re: [Libreoffice-qa] [libreoffice-website] [Bug 70636] New: bug reporter pages are just plain fucked

2013-10-20 Thread Rob Snelders

Hi Tollef,

We have a problem with a aggressive user on bugzilla. Can you remove the 
bug he made as well as the user?


The bug is 70636 and the user is Fuck Registration

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On 20-10-13 15:30, João Mac-Cormick wrote:

+1


2013/10/20 Andrew Cassidy and...@cassidywebservices.co.uk


I agree, this is a non-profit were you guys give up your free time to
provide people like this with free software. It's not on.


On 19 October 2013 22:50, Rob Snelders libreoff...@ertai.nl wrote:


Can that guy otherwise be blocked. That he at least should make a new
account. I REALLY don't want to tollerate this. If we tollerate this then
it is going the wrong way.

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On 19-10-13 17:56, Robinson Tryon wrote:


On Sat, Oct 19, 2013 at 11:12 AM, Andrew Cassidy
and...@cassidywebservices.co.**uk and...@cassidywebservices.co.uk
wrote:


It is offensive, but:

What the fuck good is a link to a non-JS version of the bug reporting
facility if I can't get there without JavaScript?

sadly he does have a point.



I'll go investigate.



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Re: [Libreoffice-qa] BSA

2013-09-21 Thread Rob Snelders

hi Jean,

Sorry for my slow responses.

Do you work in Windows, Linux or Mac? I only ever tried in Linux. But 
you need the packages xsltproc, tidy, make, perl and curl afaik. But 
many linux-distro's already have perl and curl.
When you have all that installed then it should work with a simple make 
all in the root of the project.
After the make open de file bug/bugs.html?skin=login for the english BSA 
in dev-mode (you can view the BSA but can't submit, and there is a 
dev-bar at the top)


If you are on another system the linux we should see what needs to be done.

--
Greetings,
Rob Snelders

On 21-09-13 11:41, Jean Spiteri wrote:

I am working on an update for the LibreOffice Bug Submission Assistant. As
you know,  I need to test the update to be sure it works good. I have
already contacted Rob Snelders about this and he checked it out and
recommended that I set up a provisional one to check for some errors I got
in the code. Can someone tell me how can I install this? Thanks.



--
View this message in context: 
http://nabble.documentfoundation.org/BSA-tp4074954.html
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Re: [Libreoffice-qa] get rid of the (see in summary) version field

2013-08-22 Thread Rob Snelders

Hi,

The BSA has no see in summary. It is only in Bugzilla.

When we have our own bugzilla it is possible to have different versions 
for those, till then I suggest the unspecified-option.


--
Greetings,
Rob Snelders


On 22-08-13 15:55, Tommy wrote:

On Thu, 22 Aug 2013 15:37:59 +0200, Robinson Tryon
bishop.robin...@gmail.com wrote:


On Wed, Aug 21, 2013 at 8:00 AM, Tommy ba...@quipo.it wrote:

I think it's useless both on freedesktop and BSA.
few users use that and most of the time they use inappropriately
snip ...


I believe that version might have been used in a few cases:
- Impress Remote
- Other non-core LO software
- Version didn't exist in the picker
- something else (??)


the see in summary tag has probably never been used for such reasons.
I think all those cases could you listed can be adequately tagged as
unspecified.

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Re: [Libreoffice-qa] Bugzilla Migration Plan

2013-08-13 Thread Rob Snelders

Hi,

On 12-08-13 19:54, Robinson Tryon wrote:

Hi All,

We've been talking recently about migrating our bugtracker to our own
server. There are a number of benefits to such a migration, but we've
often glossed-over some of the details of how to effect such a move.


Great. I think it really helps to have our own Bugzilla.

--
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Re: [Libreoffice-qa] attachments and FR BSA

2013-08-08 Thread Rob Snelders

Hi All,

Due to problems with attaching the field to attach attachments with 
isn't displayed at all and currently it is not possible to attach 
anything at all.


If a attachment is needed he/she can attach it as a reply on the email.
It would be great if somebody can create a bug for this in FDO 
(component WWW)


--
Greetings,
Rob Snelders

On 08-08-13 19:28, Robinson Tryon wrote:

On Thu, Aug 8, 2013 at 1:11 PM, Sophie gautier.sop...@gmail.com wrote:


So the reporter just sent a mail to the list that he didn't find how to
attach a document to the form. I can't test this evening but will do
tomorrow and send you my feedback.


I just took a quick look at the BSA code, and it looks like the
attachment isn't making it into the email:

https://github.com/tdf/www-bugassistant/blob/master/bug/bug.js
---
state_submit: function() {
   // blah, blah, blah
   // blah, blah, blah
   if ($.bug.BSALang == 'en') {
 form.attr('action', $.bug.url + '/post_bug.cgi');
   } else {
 // blah, blah, blah
 form.attr('action', locarray.join(/) + '/mail.php');
---

Because the BSA is only in EN and FR right now, mail.php is customized
just for French. It looks like we're currently just including a few of
the fields in the email, and no attachments:

https://github.com/tdf/www-bugassistant/blob/master/bug/mail.php
---
  $body = Bonjour,\n\nIl y a une nouvelle soumission de bug déposée en
français. L'un d'entre vous peut-il le confirmer ou le traduire pour
nous.\n\n;
  $body = $body.Composant: .check_input($_POST[component]).\n;
  $body = $body.Version: .check_input($_POST[version]).\n;
  $body = $body.Keywords: .check_input($_POST[keywords]).\n;
  $body = $body.Sujet: .check_input($_POST[short_desc]).\n;
  $body = $body.Description longue: .check_input($_POST[comment]).\n;
  $body = $body.\n\nMerci de nous aider,\nBSA;
---



Thanks for your quick answer :)


you're welcome -- thanks for testing-out the BSA mail-to-list implementation :-)

Looks like we need to do something about attachments (either add
support for them in mail.php or disable that part of the form for the
FR BSA). Thoughts?

--R
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Re: [Libreoffice-qa] Send Feedback from LibreOffice application

2013-07-22 Thread Rob Snelders

Hi All,

There was some work in progress for that. LibreOffice gives that 
information already to the BSA. But the BSA doesn't pick it up yet. So 
that will need to be implemented. The option can be found on Help-Send 
Feedback. When you open it you can see the info of your LibreOffice in 
the URL.


--
Greetings,
Rob Snelders


On 22-07-13 16:40, Jonathan Aquilina wrote:

Other projects use something like that. I think it wont have any privacy
issues if all you collect is system specifications.


On Mon, Jul 22, 2013 at 4:37 PM, Joel Madero jmadero@gmail.com
mailto:jmadero@gmail.com wrote:

On 07/21/2013 11:22 PM, Jonathan Aquilina wrote:

I am not trying to hijack this thread. I was thinking also in
conjunction with an online version of the BSA is there something
we can code into LO which integrates with the BSA that way if
people go to help and submit a but a window pops up with version
os etc and a text box to type in the issue.


This has been discussed a bit and from my understanding it's

a) quite a bit of work
b) might have some legal issues in terms of privacy if we're
collecting data automatically.


Best,
Joel




--
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Re: [Libreoffice-qa] Send Feedback...and BSA ideas

2013-07-19 Thread Rob Snelders

Hi All,

My little contribution.

I think we are going the wrong way totally.

When the dev-list found gerrit it wasn't quite what they wanted. But 
they took it, tweaked it and are now using it, with great success 
(afaik). And here we are trying to create something new that stands 
between what we have as bugzilla and the ask-site. Why are we trying 
to take this hughe detour to get what we want?


I think we need _really need_ our own bugzilla so we can tweak that 
install that it suits us better. Then we can make the bugs less 
complex and use usefull subcomponents. But then we can also install 
plugins we think are usefull. Tweaking bugzilla then so it comes 
really close with what we need is better then. Yes this is a road that 
needs time invested. But that is also needed for the other road.


Just my €0,02

--
Greetings,
Rob Snelders

On 16-07-13 00:33, Bjoern Michaelsen wrote:

Hi,

On Mon, Jul 15, 2013 at 05:59:37PM -0400, Robinson Tryon wrote:

I did that and I was told to stop.

One big problem with Ask admins reporting a bug for a user is that the
reporter isthe Ask admin. Do you run OSX 10.7? Do you run Windows
Vista?  I don't, so when a dev comes back and asks me for repro steps,
I have to shrug and say Go talk to user XYZ on the Ask site and
as you said, the devs don't use the Ask site!
Yeah, its probably best to suggest users to file a bug and offer to 
help them
along on #libreoffice-qa once the bug is triaged roughly. I dont 
think we need

to bother with bugs as long as those are obviously not welltriaged.


Another problem is that if they haven't provided enough information,
we can't tag the question as NEEDINFO and let the Ask system pester
them for more information (although this would be a *great*
improvement that I'd like to see!)

THB, I did something similar with a question recently: Asked a long idle
incomplete question if there is an update on the missing info and 
then closed

it as outdated a few days later as there was no reply.


Many/most new users on the Ask site do not read old questions. Of the
small number that do, most of them either know how to file a bug or
learn very quickly. So I don't think that me filing bugs for people
will have much value in leading by example (but I could be wrong...).
Only file bugs for others when you can reproduce the bug. Otherwise 
guide them
through filing their bug themselves. This also makes the motivation 
for a

reproduction scenario clear to the other guy.
So: Give the people a smooth migration path towards bugzilla and 
allow them to
test the waters on askbot, instead of a migration scenario that 
requires a
sleep all-in learning curve, which will make a lot of them just 
turn away.

It's a novel idea, having people start on Askbot and then having them
learn how to use the bugtracker later, and it's not something I'm
entirely opposed to, but it's a very drastic change to how we've been
using FDO and the Ask site up until now.
Note that experienced users will should be encouraged to stay with 
fdo (and
will likely do so all by themselves). So: If you now what bugzilla 
is, go with

it, otherwise better stay with askbot. If you have (experienced users:
bugzilla) behind on the feedback page, you can hopefully divide the 
stream at
that point already successfull as those saying oh, I know bugzilla 
will go
for it and those who do not will evade (experienced users: 
UNKNOWN_THING).


Best,

Bjoern





--
--
Greetings,
Rob Snelders

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Re: [Libreoffice-qa] New Component - BSA needs updated

2013-07-01 Thread Rob Snelders
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1

ehm.. it works here.

I saw however that the UX-Advice has no Icon. But I also wouldn't know
where to place that Icon as the place for it is full. Can somebody
look where that would be best?

- --
Greetings,
Rob Snelders

Op 27-06-13 18:38, Joel Madero schreef:
 Hm from my understanding of this thread - I should be able to
 update BSA at this point but the wiki is incomplete so I need to
 handle that. I just tried updating BSA to get new version on there
 and it's still spitting out an error at me about UX-Advice being on
 FDO but not on wiki.
 
 
 I'm probably missing something but can someone let me know what
 needs to be done to update BSA ASAP (ah, wonders of acronyms) -
 then I'll move to the wiki.
 
 Sorry for the delay, triage contest has been keeping me busy.
 
 
 Best, Joel
 
 
 On Sat, Jun 22, 2013 at 12:18 PM, Sophie Gautier 
 gautier.sop...@gmail.com mailto:gautier.sop...@gmail.com
 wrote:
 
 On 22/06/2013 20:28, Joel Madero wrote:
 On 06/22/2013 04:50 AM,
 libreoffice-qa-requ...@lists.freedesktop.org 
 mailto:libreoffice-qa-requ...@lists.freedesktop.org wrote:
 Both Jean-Baptiste and me are reading the list, so just ping us
 here when you're ready and we will react:) By the way, the FR
 BSA is up and running, I made some tests with students during a
 training session this week. Now I need to
 document it
 on the FR side with the workflow we are setting which is still
 a
 work in
 progress with the team.
 
 Kind regards Sophie
 :-D Sounds good. I haven't gotten to the wiki yet but will try to
 have it done by end of weekend.
 
 Oh, take your time, I'm still lost in translation ;) Cheers Sophie
 
 
 
 
 -- *Joel Madero* LibreOffice QA Volunteer jmadero@gmail.com
 mailto:jmadero@gmail.com
 
 
 
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Re: [Libreoffice-qa] New Component - BSA needs updated

2013-06-27 Thread Rob Snelders
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1

Hi,

Why is it in the BSA when it is for internal use only? We should
remove it then. I'll look into that how that was done (removing it
from the BSA, not Bugzilla).

- --
Greetings,
Rob Snelders

Op 27-06-13 20:16, Joel Madero schreef:
 
 On Thu, Jun 27, 2013 at 10:51 AM, Rob Snelders r...@ertai.nl 
 mailto:r...@ertai.nl wrote:
 
 -BEGIN PGP SIGNED MESSAGE- Hash: SHA1
 
 ehm.. it works here.
 
 I saw however that the UX-Advice has no Icon. But I also wouldn't
 know where to place that Icon as the place for it is full. Can
 somebody look where that would be best?
 
 
 Just had to do a pull (my bad).
 
 As for icon, IMHO no need for an icon, this is for internal use 
 primarily and icon just adds people mistakenly selecting it.
 
 
 Best, Joel
 
 
 
 -- *Joel Madero* LibreOffice QA Volunteer jmadero@gmail.com
 mailto:jmadero@gmail.com
 
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Re: [Libreoffice-qa] Bug submission Assistant

2013-06-22 Thread Rob Snelders
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1

Hi Jean,

You can't really create a VM. That is a problem at the moment.

The pages [1] and [2] have information how the BSA works. Please
remember that some information is old and needs to be revised.

If you use [3] then you can different parts of the page and how they
work. That you can also run on a local build. That is the most that
you can work.

The were also unit-tests at [4] but they broke a long while ago and
still need fixing. But I never really looked into that.

Hopefully this gives more background. Please let me know when you have
more questions.

- --
Greetings,
Rob Snelders

[1]: https://wiki.documentfoundation.org/Bug_Submission_Assistant
[2]: https://wiki.documentfoundation.org/QA/BSA/Implementation
[3]:
https://bugassistant.libreoffice.org/libreoffice/bug/bug.html?skin=login
[4]: https://bugassistant.libreoffice.org/libreoffice/bug/test.html

Op 22-06-13 13:50, Jean Spiteri schreef:
 In order to help me, can I make a copy of the bug assistant in a
 VM? If yes, how?
 
 Sincerely, Jean Spiteri. * *
 
 
 On Fri, Jun 21, 2013 at 5:43 PM, Robinson Tryon 
 bishop.robin...@gmail.com mailto:bishop.robin...@gmail.com
 wrote:
 
 On Fri, Jun 21, 2013 at 10:35 AM, Jean Spiteri 
 beimaginativeegr...@gmail.com 
 mailto:beimaginativeegr...@gmail.com wrote:
 From what I have understood, the versions are got via a file
 named: version.xhtml. Is this correct or not?
 
 The processed version #s are formatted and then saved in 
 version.xhtml. They are slurped from the query.cgi page that is 
 downloaded using curl in the Makefile.
 
 Does that help?
 
 Cheers, --R
 
 

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Re: [Libreoffice-qa] Bug submission Assistant

2013-06-20 Thread Rob Snelders
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1

Hi Jean,

First I have send this to the QA-list as all these kind of questions
about the BSA should be asked. Can you please CC it to the QA next
time? Then they know also what is going on.
I BCC'ed you this time as I don't know if you want your email-address
known on the WWW.

It is great that you want to work on it and I´ll look forward to any
patches. If you have any more questions please ask.

- --
Greetings,
Rob Snelders


Op 20-06-13 18:33, Jean Spiteri schreef:
 I am trying to fix fdo#55460 
 https://bugs.freedesktop.org/show_bug.cgi?id=55460. I know this
 is already fixed but the report states that there is a better way
 that can be done.
 
 Sincerely, Jean Spiteri. * *
 
 
 On Mon, Jun 17, 2013 at 6:12 PM, Rob Snelders
 libreoff...@ertai.nl mailto:libreoff...@ertai.nl wrote:
 
 Hi Jean,
 
 It is being done when you enter make. The processing is being done
 by query.pl http://query.pl
 
 What do you want to accomplish. If I know that then maybe I can
 help you better.
 
 
 

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Re: [Libreoffice-qa] Bug sur Nouveau dans le BSA français!

2013-06-09 Thread Rob Snelders

Hi Sophie,

Can you look for any weird texts in the French BSA?
Can you also add q...@fr.libreoffice.org to the fr-qa-list so it is 
allowed to send email to that list.


I think then we can take it in production.
--
Greetings,
Rob Snelders

Op 07-06-13 08:08, Sophie Gautier schreef:

-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1

Hi Rob,
On 07/06/2013 07:37, Rob Snelders wrote:

Hi Sophie,

This is indeed a test. Did it arrive at the french QA list also?
(the original?)

Yes, it arrives this time :) thanks a lot for your hard work on this!
It's seems to work now.

(I removed the French qa-list for the rest of this conversation.)

Kind regards
Sophie
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Re: [Libreoffice-qa] Bug sur Nouveau dans le BSA français!

2013-06-06 Thread Rob Snelders
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1

Hi Sophie,

This is indeed a test. Did it arrive at the french QA list also? (the
original?)

(I removed the French qa-list for the rest of this conversation.)

- --
Greetings,
Rob Snelders

Op 06-06-13 23:27, Sophie Gautier schreef:
 Bonsoir,
 
 J'imagine que c'est un test de post depuis le BSA-FR donc n'en
 tenez pas compte :) I imagine that it's a test, so don't take it
 into account.
 
 Cheers Sophie On 06/06/2013 22:43, q...@fr.libreoffice.org wrote:
 Bonjour,
 
 Il y a une nouvelle soumission de bug déposée en français. L'un
 d'entre vous peut-il le confirmer ou le traduire pour nous.
 
 Composant: Classeur Version: 4.1.0.0.beta1 Keywords: Sujet: 
 CONFIGURATION: teset Description longue: Description du problème
 :
 
 Étapes pour reproduire : 1. …test 2. … 3. …
 
 Comportement actuel :
 
 Comportement attendu :
 
 
 Système d'exploitation: Windows XP Version: 4.1.0.0.beta1
 
 
 Merci de nous aider, BSA
 
 
 
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Re: [Libreoffice-qa] [libreoffice-website] Re: [libreoffice-website] Re: Fwd: Fwd: Bug sur Nouveau dans le BSA français!

2013-03-19 Thread Rob Snelders
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1

Op 16-03-13 10:33, Florian Effenberger schreef:
 Hi,
 
 Sophie Gautier wrote on 2013-03-16 08:36:
 
 I got it in moderation, so it seems it works :)
 
 I have no clue why it didn't work in first place, but happy it does
 now. :-)
 
 Florian

Hi Florian,

I have send again an email to t...@documentfoundation.org

The problem is that I was sending via the commandline this weekend.
But when I try now with the BSA in French [1] then it doesn't work.

I have changed the BSA at [1] to send to t...@documentfoundation.org
and send a email with it a few minutes ago. Can you try to find where
that email went? If you need more mails then just fill in the BSA at
[1] with random data and it should email the person logged in and
t...@documentfoundation.org

I can send to libreoffice-qa@lists.freedesktop.org with the BSA as I
tried and that email I got a email that it is in the moderator-list

- --
Many thanks for you help,
Rob Snelders
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Re: [Libreoffice-qa] Explanations on the NL BSA purpose

2013-03-18 Thread Rob Snelders
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1

Hi All,

At first I want to have FR for now as Native Language and test with
that. Maybe from May on we can start with other Languages. There are
still some changes needed before we can add more languages without to
many work.

I think also that we should only make the BSA in Native Language for
the countries with a bigger team. As you don't want to overload one
person with the bugs of his/her language. So anyone who wants to have
the BSA in his/her language should think hard and gather a group
before starting.

- --
Greetings,
Rob Snelders

P.S. Why is NL this much used? I must say it is really confusing as I
read Nederlands (Dutch) every time. It is our Language-code./rant

Op 18-03-13 20:26, Robinson Tryon schreef:
 On Mon, Mar 18, 2013 at 5:16 AM, Sophie Gautier 
 gautier.sop...@gmail.com wrote:
 Hi all,
 
 So I'll try first to explain my idea clearly on the workflow we
 have thought about:
 
 thanks! :-)
 
 - a user fills information on the BSA in French - no issue is
 created - the content of the submission is sent to the QA FR
 list -- at this stage only the FR team is concerned - the QA FR
 team checks for the content and tests it - if this is a bug the
 FR QA team will check on Bugzilla if the bug already exists and
 if yes will comment it, else will create the bug -- here the
 normal process of dealing with Bugzilla applies.
 
 Okay, so the bug is only created after the NL team processes the
 text. The NL team also does some work to avoid duplication in
 Bugzilla (that sounds very helpful!)
 
 The FR project has an active QA Team, able to test and specify
 bugs but not all of them are able to report in English. The
 actual test will help us to narrow the needs for both teams and
 if it's proven to work, let other well formed NL QA teams
 participate.
 
 The first question in my mind is: How do we make ensure that NL 
 reports from the BSA get dealt with in a prompt manner?
 
 With the current BSA, there's no human interaction required before
 the bug data hits FDO. It sounds like the FR-localized team is
 pretty active, and has its own QA team, so we should hopefully see
 a fast turnaround, but I wonder what might happen with the NL teams
 for other languages.
 
 What do you think about putting someone in charge of each NL BSA?
 That person could serve as the point contact, and would be asked
 to check-in with the QA team every week or two (at the QA meeting
 would be great, but probably not necessary). The NL-BSA contact
 would let us know how the interface is working, if there have been
 any issues with the process, if the NL list has gotten behind in
 dealing with bug reports, etc...
 
 I would like that we test this process, narrow it and add what
 will be missing (like the stats you make on BSA reports), and
 then see if it's a real help for you.
 
 +1
 
 
 Cheers, --R ___ List
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Re: [Libreoffice-qa] [libreoffice-website] Re: Fwd: Fwd: Bug sur Nouveau dans le BSA français!

2013-03-17 Thread Rob Snelders
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1

Hi Florian,

I send the email from the kermit-server at The Document Foundation, so
I don't think my ISP has anything to do with it.

For the record: I am sending with a php-script from the kermit-server
to q...@fr.libreoffice.org with a cc to myself. The email arrives at my
address but doesn't arrive at the qa-list of France.

I also send emails to the Dutch discuss-list and myself and they do
arrive (Cor got them as moderator of that list). So I don't know what
went wrong.

- --
Greetings,
Rob Snelders

Op 15-03-13 22:48, Florian Effenberger schreef:
 Hi,
 
 Rob Snelders wrote on 2013-03-15 22:32:
 I send t...@fr.libreoffice.org. I didn't receive any errors.
 
 I just checked the mail logs, but didn't find any log entry about
 this mail. Maybe your ISP lost it? It doesn't seem to be a generic
 problem, as this mailing list (website) is at the same mail server
 as the fr lists...
 
 Florian
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Re: [Libreoffice-qa] [libreoffice-website] Re: Fwd: Fwd: Bug sur Nouveau dans le BSA français!

2013-03-17 Thread Rob Snelders
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1

I send an email with the same command

- --
Greetings,
Rob

Op 15-03-13 23:08, Florian Effenberger schreef:
 Hi,
 
 Rob Snelders wrote on 2013-03-15 22:54:
 For the record: I am sending with a php-script from the
 kermit-server t...@fr.libreoffice.org  with a cc to myself. The
 email arrives at my address but doesn't arrive at the qa-list of
 France.
 
 did you send the mail today at 20:59:47 UTC? I found this entry in
 the log file:
 
 Mar 15 20:59:47 bilbo postfix/pipe[23375]: 5C7411BF21B7: 
 to=fr.libreoffice.org-...@bilbo.documentfoundation.org, 
 orig_to=q...@fr.libreoffice.org, relay=mlmmj-pymime, delay=1.5, 
 delays=0.02/0/0/1.5, dsn=2.0.0, status=sent (delivered via
 mlmmj-pymime service)
 
 Which means the mail reached the right server and even our mailing
 list script, but then somehow got lost - which sounds like a bug in
 the script's implementation.
 
 Can you probably try sending the mail to
 t...@documentfoundation.org so I can debug?
 
 Thanks, Florian

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Re: [Libreoffice-qa] [libreoffice-website] Re: Fwd: Fwd: Bug sur Nouveau dans le BSA français!

2013-03-17 Thread Rob Snelders
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1

Ok. Send it again.

Op 15-03-13 23:17, Florian Effenberger schreef:
 Ok, this one seems to have went through Can you do the same again,
 once again to test? I've re-enabled the same filter for the test
 list now to see if it makes a difference.
 
 Rob Snelders wrote on 2013-03-15 23:15:
 I send an email with the same command

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Re: [Libreoffice-qa] [libreoffice-website] Re: Fwd: Fwd: Bug sur Nouveau dans le BSA français!

2013-03-17 Thread Rob Snelders
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1

Op 16-03-13 00:17, Florian Effenberger schreef:
 Hm, it arrived this time. Can you try again for the fr list?
 
 Rob Snelders wrote on 2013-03-15 23:25:
 Ok. Send it again.

I have send a mail to the fr-list at Sat Mar 16 07:20:07 UTC 2013

- --
Greetings,
Rob Snelders
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Re: [Libreoffice-qa] [libreoffice-website] Re: Fwd: Fwd: Bug sur Nouveau dans le BSA français!

2013-03-17 Thread Rob Snelders
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1

Hi Florian/Sophie,

I don't see any emails in the QA list from the BSA however. What I
send this morning was via the commandline. Now I need to send it via PHP.

I did try again to post a bug-report in the French BSA. Did you
receive it?

Op 16-03-13 08:36, Sophie Gautier schreef:
 Hi Rob, all, On 16/03/2013 08:21, Rob Snelders wrote:
 Op 16-03-13 00:17, Florian Effenberger schreef:
 Hm, it arrived this time. Can you try again for the fr list?
 
 Rob Snelders wrote on 2013-03-15 23:25:
 Ok. Send it again.
 
 I have send a mail to the fr-list at Sat Mar 16 07:20:07 UTC
 2013
 I got it in moderation, so it seems it works :)
 
 Kind regards Sophie
 
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Re: [Libreoffice-qa] Fwd: Fwd: Bug sur Nouveau dans le BSA français!

2013-03-14 Thread Rob Snelders
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1

Hi All,

I think the BSA in French is usable now. Can some people check it
again? [1]. There is a link to Triage for beginners in French [2] in
the BSA.

There is still a bug with logging in as you have to login again after
each refresh, which is worse than with the normal BSA. And also the
read more.. links aren't set to the French links yet.

I already set the email to q...@fr.libreoffice.org.

Getting more locales to do the same can be done pretty easy. A lot of
parts are ready for more languages but a few parts needs more tweaking
to allow more languages.

- --
Greetings,
Rob Snelders

[1]: https://bugassistant.libreoffice.org/libreoffice/bug/bug_fr.html
[2]: https://wiki.documentfoundation.org/Triage_For_Beginners/fr

Op 13-03-13 15:05, sophie schreef:
 Hi Rob, On 12/03/2013 22:37, Rob Snelders wrote:
 Hi Sophie,
 
 I had emailed this last weekend. But I forgot to add you. Can you
  translate the needed parts?
 
 So, I've translated the file attached and the wiki page you
 indicated.
 
 Can you also look if the process is ok?
 
 Everything is ok with the submission. I need to translate this
 page https://wiki.documentfoundation.org/Triage_For_Beginners I'll
 do it this evening.
 
 At the bottom is the email that the BSA will send attached.
 
 So here is the correct translation of the content of this mail : 
 -- Bonjour,
 
 Un nouveau rapport de bug a été soumis en français. L'un d'entre
 vous peut-il confirmer ce bug ou le traduire pour nous ?
 
 Composant : Version : Keywords : Sujet : Description longue :
 
 Description du problème :
 
 Étape pour reproduire 1. ... 2. ... 3. ...
 
 Comportement actuel :
 
 Comportement attendu :
 
 Merci pour votre aide, BSA 
 - The list where the mail
 should be send is q...@fr.libreoffice.org.
 
 Hope that everything is ok for you. Don't hesitate if you need 
 anything else. And thanks a lot for your work on this :) Kind
 regards Sophie
 
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Re: [Libreoffice-qa] BUGZILLAASSISTANT broken due to nbsp in Component names

2013-03-13 Thread Rob Snelders
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1

Hi All,

The BSA is updated again.

- --
Greetings,
Rob Snelders

Op 13-03-13 19:02, Joel Madero schreef:
 For the time being we may want to revert changes as currently BSA
 does not have the RC on it which is a big problem for QA as we may
 be missing out on bug reports because of this.
 
 
 Best, Joel
 
 
 On Wed, Mar 13, 2013 at 1:45 AM, Rainer Bielefeld 
 libreoff...@bielefeldundbuss.de 
 mailto:libreoff...@bielefeldundbuss.de wrote:
 
 Robinson Tryon schrieb:
 
 
 If we're pulling data directly from the wiki and using it for the
 BSA, should we consider Protecting or semi-Protecting that wiki
 page?
 
 
 Hi,
 
 currently it's a more hypothetical problem, there are no 
 violations, and as you see experience (and may be permissions)
 is not a guarantee for error free edits. So I believe currently
 that might be excessive.
 
 
 
 At the very least we should put a comment or note at the top of
 the file
 
 
 Yes, good idea, I will add a comment on the pages whenever I edit.
 
 CU
 
 Rainer
 
 
 
 
 -- *Joel Madero* LibreOffice QA Volunteer jmadero@gmail.com
 mailto:jmadero@gmail.com
 
 
 
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Re: [Libreoffice-qa] BUGZILLAASSISTANT broken due to nbsp in Component names

2013-03-13 Thread Rob Snelders
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1



Op 13-03-13 08:57, Rainer Bielefeld schreef:
 I don't understand what is changed. Why do we want to go from
 spaces in a wiki to nbsp
 
 
 Hi Rob,
 
 the intended  main change I did was that I corrected wrong space 
 encoding % to %20 
 https://wiki.documentfoundation.org/index.php?title=BugReport_Detailsdiff=64916oldid=64836

 
 
 With that wrong encoding the query in the general link in the
 Help leads to 
 https://bugs.freedesktop.org/buglist.cgi?query_format=advancedcomponent=Android%25Impress%25Remoteproduct=LibreOfficeshort_desc=generalshort_desc_type=allwordssubstrlist_id=255870,

 
what of course will not find any hits.
 
 Additionally I removee the Sub Component general, what does not
 make any sense together with all other, what also is somehow
 general.
 
 And after that I added a new mistake with the nbsp; due to
 obsolete private notes (without thinking about them), some (long)
 time ago that was necessary with oder Wikimedia for getting some
 templates working. I corrected my notes and corrected
 Wiki:BugReport_Details back to normal paces in the Component name.
 
 So this problem should no longer exist?

The change to nbsp; was the only problem. The rest doesn't give problems.

 
 
 any module-name change breaks the BSA
 
 Of course changes in Bugzilla and Wiki have to be done
 synchronously and afterwards BSA has to be updated, and that's
 similar to Version changes from rc to release. That's known and
 accepted. But that should not cause an enduring break?

Maybe my wording was wrong. But indeed if wiki and Bugzilla differ in
names then it doesn't update anymore.

 Of course syntax rules have to be respected. I will add some
 syntax hint for the wiki 
 https://wiki.documentfoundation.org/Bug_Submission_Assistant#Data_sources

 
matching with the current needs.
 
 What Else? I will check existing AIR bugs and add some some
 appropriate sub components, soon. After some basic change help of
 AIR users will be appreciated, that does not run on my prehistoric
 Android 2.1 tablet, so that I have no own experience. For example:
 do we have some help in that App leading to the BSA?

I don't know. (I presume that AIR = Andriod Impress Remote)

 
 And BTW: we should use UTC times instead of yesterday and
 similar, in a worldwide project those time zone related info can be
 worrying for people who do not know where wirder lives.
 
 @all Please do not start discussions in the Bugzilla administration
 info log.
I'll keep those in mind.

 
 Please excuse me for the carelessness,
n.p.

 
 CU
 
 Rainer

- --
Greetings,
Rob Snelders

 
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Re: [Libreoffice-qa] Fwd: Fwd: Bug sur Nouveau dans le BSA français!

2013-03-12 Thread Rob Snelders
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1

Hi Sophie,

I had emailed this last weekend. But I forgot to add you. Can you
translate the needed parts?

Can you also look if the process is ok?

At the bottom is the email that the BSA will send attached.

- --
Many Thanks,
Rob Snelders

Op 03-03-13 23:03, Rob Snelders schreef:
 Hi All,
 
 This weekend I have worked on the BSA in French. I got a version 
 working. It sends the below email to a email-addres we can set.
 
 This wiki-page [1] needs to be translated to French. Then most is 
 translated. Any updates to this page are only visible after a
 make fr on the BSA. I or jmadero can do that.
 
 In the attachment there are some other strings that need to be 
 translated. Please send them to me.
 
 You can try on [2]. Please don't post to much bugs as you are 
 spamming my address.
 
 -- Greetings, Rob Snelders
 
 [1]: https://wiki.documentfoundation.org/BugReport_Details/fr [2]:
 https://bugassistant.libreoffice.org/libreoffice/bug/bug_fr.html

- -  Origineel bericht 
Onderwerp: Bug sur Nouveau dans le BSA français!
Datum: Sun,  3 Mar 2013 21:46:16 + (UTC)
Van: programm...@ertai.nl
Aan: programm...@ertai.nl
CC: programm...@ertai.nl

Salut,

Il y avait un bug nouvelle demande déposée en français. Quelqu'un
peut il confirmer le bug ou le traduire pour nous?

Composant: Extensions
Version: 4.1.0.0.alpha0+ Master
Keywords:
Sujet:
Extensionname: test
Description longue: Problem description:

Steps to reproduce:
1. 
2. test
3. 

Current behavior:

Expected behavior:


Operating System: Windows XP
Version: 4.1.0.0.alpha0+ Master


Merci de nous aider,
BSA
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BSA_Translate2.ods
Description: application/vnd.oasis.opendocument.spreadsheet
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Re: [Libreoffice-qa] Bugzilla Integration of Impress remote control - Versions

2013-02-16 Thread Rob Snelders
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1



Op 13-02-13 10:32, Michael Meeks schreef:
 No idea how the BSA would work (can it?) with a different
 top-level product; if it's easy to do - perhaps that's the best way
 to go.

Simply put. It doesn't. I don't see in a near future that the BSA
would be able to do that.

- --
Greetings,
Rob Snelders
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Re: [Libreoffice-qa] Story Tip: The Top 50 Proprietary Programs that Drive You Crazy -- and Their Open Source Alternatives

2013-01-23 Thread Rob Snelders
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1

Hi Jimmy,

I looked over your article. But LibreOffice is absent in your list. So
if the document foundation would link to you, I'm not somebody who can
say anything about that, then I think we should at least be named.
Please remember that Apache OpenOffice is a different product, managed
by Apache.

- --
Greetings,
Rob Snelders

Op 23-01-13 18:53, Jimmy Atkinson schreef:
 Dear owner of http://blog.documentfoundation.org,
 
 Hello, my name is Jimmy Atkinson, and I'm the webmaster of
 WHdb.com, the Web Hosting Database. Earlier today, we published a
 feature list of 50 popular proprietary computer programs and their
 open source alternatives. We thought that you and your site's
 visitors might be interested in having a look. Check it out: 
 http://whdb.com/blog/2008/the-top-50-proprietary-programs-that-drive-you-crazy-and-their-open-source-alternatives/

  We would appreciate if you could link to our article if you find
 it of interest. Please feel free to e-mail me with any questions or
  suggestions for the list.
 
 Thanks, Jimmy Atkinson WHdb.com: Web Hosting Database
 
 P.S. If you would prefer to never hear from me again, please let me
  know in a reply to this e-mail.
 
 WHdb.com. 16 N Marengo Ave Ste 317, Pasadena CA  91101
 
 
 
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Re: [Libreoffice-qa] French Bug

2013-01-05 Thread Rob Snelders
-BEGIN PGP SIGNED MESSAGE-
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Hi Sophie,

Maybe it's good to add that to the wiki:
https://wiki.documentfoundation.org/BugTriage

Op 05-01-13 11:40, Sophie Gautier schreef:
 Hi Rob, On 05/01/2013 11:03, Rob Snelders wrote:
 Hi All,
 
 Can somebody triage this French Bug as I don't know French. 
 https://bugs.freedesktop.org/show_bug.cgi?id=58974
 
 Rainer has managed it. When you find such a bug in French, could
 you send it to the q...@fr.libreoffice.org list? our team will take
 care of it. Thanks Kind regards Sophie
 
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Re: [Libreoffice-qa] Impress bug

2012-12-15 Thread Rob Snelders
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1

Hi Karl,

I tested your presentation here with 4.0-beta1 on Ubuntu. But it
rendered correctly. So it seems the problem doesn't exist anymore with
4.0.

- --
Greetings,
Rob Snelders

Op 15-12-12 19:33, Karl Leo schreef:
 Dear Cor, thanks for your help! Maybe I created some confusion
 here. The file Libre_graphics_bug.odt attached does open well on
 my computer (Thinkpad t400s, 4GB, Ubuntu 12.04, LO 3.6.4.3). 
 However, the Fraunhofer logo is rendered incorrectly (upper graph
 in Logo_problem.png). The correct rendering is the one shown as
 lower graph in that file. I could not test it on 4.0 myself
 because on my computer I use at work, LO 4.0 crashed at startup, I
 do not have access to it over the weekend. What I wanted to achieve
 with my posting is to help others find out whether this (for me
 very annoying bug) is solved in 4.0, and if I understand your and
 Dan's mail correctly, it is fixed... Hope I am right... Best
 regards Karl
 
 
 
 
 On 15.12.2012 15:12, Cor Nouws wrote:
 Dear Karl,
 
 Thanks for writing and your information!
 
 Karl Leo wrote (15-12-12 12:43)
 
 [...] It cannot even render the logo of the Fraunhofer society
 correctly (see enclosed file)
 
 The file opens perfect for me on Ubuntu 12:04 and LibreOffice
 4.0.0 beta1.
 
 I could not contribute so far because on my computer (thinkpad
 T400s with Ubuntu 12.04.1), LO 4.0.0 crashes at startup...
 
 Then maybe we can help you? How did you install it? Would you be
 able to remove the user profile for 4.0 and start again?
 
 Kind regards,
 
 Cor
 
 
 
 
 
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Re: [Libreoffice-qa] [LibreOffice-QA] Conference Call - December 14th, 2012 - 1400 UTC

2012-12-13 Thread Rob Snelders
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Hash: SHA1

Hi,

For me the time of the call still makes it impossible for me to attend.

For the translation of BSA: I still have to start for this. I'm hoping
to get a prototype done before the end of the year.
@Bjoern: Have you contacted the French mailing list for a translation
of the GUI?

- --
Greetings,
Rob Snelders

Op 13-12-12 18:25, Florian Reisinger schreef:
 Hi!
 
 I am unable to join :(. Taking part @ Catalysts Coding Contest till
 6 p.m. German time...
 
 Yours,
 
 Florian
 
 
 
 Am 13.12.2012 um 17:50 schrieb Joel Madero
 jmadero@gmail.com:
 
 Hi All,
 
 This is an open invite for anyone to join our bi-weekly public QA
 call tomorrow (December 14th, 2012) at 1400 UTC. The prototype
 agenda can be seen here:
 
 http://wiki.documentfoundation.org/QA_Call_Current_Agenda
 
 For call in directions see here: 
 http://wiki.documentfoundation.org/QA_Call_Contact
 
 If you are calling in please also join our LibreOffice-QA channel
 at #libreoffice-qa on freenode
 
 This is the perfect place for you to get involved with
 LibreOffice. No programming skills are required and this is where
 QA policies, agendas and priorities are set. If you've ever
 wanted to help but haven't been sure how, this is a great place
 to start :) I apologize for the late notice and hope to see some
 of you in the call/chat.
 
 Feel free to email me with questions/concerns.
 
 
 
 Best Regards, Joel
 
 
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Re: [Libreoffice-qa] cant install libreoffice 4.0

2012-12-10 Thread Rob Snelders
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Hi Klaus,

You need to de-install the libreoffice-core-package. This will
de-install the LibreOffice 3.x-version you have install.
If you don't want to de-install the LibreOffice 3.x-version you have
installed then you can use LibreOffice 4.0-beta1 without installing the
menu-package.
But please remember that then LibreOffice 4.0-beta1 doesn't appear in
your menu.

- --
Greetings,
Rob Snelders


Op ma 10 dec 2012 20:19:36 CET, Klaus Meinke schreef:
 Hi,
 I'm using Linux (Aptosid = Debian-Clone)  64bit and can't install the
 libreoffice RC1. I get the following error message.

 Klaus




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