Re: [Libreoffice-qa] Try not to reopen bugs when anything more than a trivial amount of time has passed
On 24.03.2015 12:36, Caolán McNamara wrote: It generally doesn't make sense to reopen a bug after a few months has passed since it was closed. indeed doing that is very annoying. personally i've started to simply ignore bugs in state REPOENED some time ago, they are generally very confusing and frustrating to even read and if it's a real problem then it will be eventually filed as a new bug anyway. a) The person its assigned to may have moved on, changed jobs, or died and so is not in a position to help anymore so the bug appears to belong to someone, but isn't really and anyone looking for bugs to fix will generally pass over it given that it seems to be assigned to someone already. b) Lots of bugs are superficially similar but different causes. I mean if a document X crashes in 4.1, then was fine for 4.2 and 4.3 and then crashes in 4.4, the odds that the exact problem fixed in 4.2 was re-introduced in 4.4 are very low vs that a new different problem was introduced. Better is to file a new bug with the exact means to reproduce, cc whoever fixed the similar previous problem and tag the bug as possibly related to the similar solved case. yep, that's what the see also field is for, you can add the old bug there. actually, would it be possible in our bugzilla to disallow a transition from RESOLVED - REOPENED except if the user is a well-known QA or developer with a special bugzilla privilege? ___ List Name: Libreoffice-qa mailing list Mail address: Libreoffice-qa@lists.freedesktop.org Change settings: http://lists.freedesktop.org/mailman/listinfo/libreoffice-qa Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://lists.freedesktop.org/archives/libreoffice-qa/
Re: [Libreoffice-qa] Try not to reopen bugs when anything more than a trivial amount of time has passed
Michael Stahl-2 wrote actually, would it be possible in our bugzilla to disallow a transition from RESOLVED - REOPENED except if the user is a well-known QA or developer with a special bugzilla privilege? I think this should be done ASAP. If new Bugzilla users are advised to search for existing bugs similar to the problem they are reporting (to avoid duplications) and they see a similar bug it is very likely that they will REOPEN if that option is available. The same probably applies to RESOLVED - NEW ? -- View this message in context: http://nabble.documentfoundation.org/Libreoffice-qa-Try-not-to-reopen-bugs-when-anything-more-than-a-trivial-amount-of-time-has-passed-tp4144272p4144312.html Sent from the QA mailing list archive at Nabble.com. ___ List Name: Libreoffice-qa mailing list Mail address: Libreoffice-qa@lists.freedesktop.org Change settings: http://lists.freedesktop.org/mailman/listinfo/libreoffice-qa Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://lists.freedesktop.org/archives/libreoffice-qa/
Re: [Libreoffice-qa] Try not to reopen bugs when anything more than a trivial amount of time has passed
Hi Caolan - On 03/24/2015 04:36 AM, Caolán McNamara wrote: It generally doesn't make sense to reopen a bug after a few months has passed since it was closed. I wonder if removing REOPENED all together is appropriate then - it seems like it has no place outside of a very very narrow 30 day window. I'm constantly being told it's being used wrong and having to adjust the settings. a) The person its assigned to may have moved on, changed jobs, or died and so is not in a position to help anymore so the bug appears to belong to someone, but isn't really and anyone looking for bugs to fix will generally pass over it given that it seems to be assigned to someone already. okay. b) Lots of bugs are superficially similar but different causes. I mean if a document X crashes in 4.1, then was fine for 4.2 and 4.3 and then crashes in 4.4, the odds that the exact problem fixed in 4.2 was re-introduced in 4.4 are very low vs that a new different problem was introduced. Better is to file a new bug with the exact means to reproduce, cc whoever fixed the similar previous problem and tag the bug as possibly related to the similar solved case. Okay - so what should the actual REOPENED be used for (if anything)? Should only developers use it? Since QA is using it wrong (I think you referring to one I changed), users use it wrong all the timejust curious what its purpose is. Best, Joel ___ List Name: Libreoffice-qa mailing list Mail address: Libreoffice-qa@lists.freedesktop.org Change settings: http://lists.freedesktop.org/mailman/listinfo/libreoffice-qa Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://lists.freedesktop.org/archives/libreoffice-qa/
Re: [Libreoffice-qa] Try not to reopen bugs when anything more than a trivial amount of time has passed
On Tue, 2015-03-24 at 08:29 -0700, Joel Madero wrote: On 03/24/2015 08:23 AM, Pedro wrote: Michael Stahl-2 wrote actually, would it be possible in our bugzilla to disallow a transition from RESOLVED - REOPENED except if the user is a well-known QA or developer with a special bugzilla privilege? well I'm the one who made the mistake this time I thinkso not sure how much it's going to help. I'm not sure what a trivial amount of time means - 1 day? a week? a month? I happy enough with reopened in the cases where the dev claims to fix the problem and sets it to fixed, tester tests and find it doesn't work. Turnaround time there would ideally be sort of next day or two, but up to a month seems the outmost edge of a reasonable threshold for me at least. But three months is too long IMO, and a year is surely too long for anyone. C. ___ List Name: Libreoffice-qa mailing list Mail address: Libreoffice-qa@lists.freedesktop.org Change settings: http://lists.freedesktop.org/mailman/listinfo/libreoffice-qa Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://lists.freedesktop.org/archives/libreoffice-qa/
Re: [Libreoffice-qa] Try not to reopen bugs when anything more than a trivial amount of time has passed
On Tue, Mar 24, 2015 at 07:33:03PM +0100, Bjoern Michaelsen wrote: all bugs(*). One could have a bot setting bugs from RESOLVED to VERIFIED though, if there is not objection (verified by silent approval) ... after the suggested a month timeframe, that is obviously. Best, Bjoern ___ List Name: Libreoffice-qa mailing list Mail address: Libreoffice-qa@lists.freedesktop.org Change settings: http://lists.freedesktop.org/mailman/listinfo/libreoffice-qa Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://lists.freedesktop.org/archives/libreoffice-qa/
