Re: Mailbox co-lo - honest opinions

2001-02-09 Thread Paul Makepeace

On Fri, Feb 09, 2001 at 04:23:36PM +, David Cantrell wrote:
> That's why I recommend Nildram.

I've been banging their drum since '98. Good folk, in it for the joy
rather than merciless customer accruement.

P



Re: Mailbox co-lo - honest opinions

2001-02-09 Thread Chris Heathcote

on 9/2/01 4:23 pm, David Cantrell wrote:

> That's why I recommend Nildram...  They're
> expensive, but it's worth it.

Indeed. Real people to talk to. Real people to help out when things
inevitably go pear shaped. Real people to plug things in and unplug them.

c.
-- 
 every day, computers are making people easier to use

  http://www.unorthodoxstyles.com




Re: Mailbox co-lo - honest opinions

2001-02-09 Thread David Cantrell

On Fri, Feb 09, 2001 at 04:17:25PM +, Mark Fowler wrote:

>  Most ISPs (people on the list excluded) tend
> to be clueless when it comes to talking to their clients.  Since talking
> to bad techical support can take years off of your life this is something
> I try to avoid.

That's why I recommend Nildram.  Their techs are clued, and if I ask
something that that particular person doesn't know about they don't try to
bullshit me, they say "I don't know, but I'll get a colleague to call you".
And they do call me when they say they will.  I *like* that.  They're
expensive, but it's worth it.

-- 
David Cantrell | [EMAIL PROTECTED] | http://www.cantrell.org.uk/david/

   Any technology distinguishable from magic is insufficiently advanced

** I read encrypted mail first, so encrypt if your message is important **

 PGP signature


Re: Mailbox co-lo - honest opinions

2001-02-09 Thread Mark Fowler

> On Fri, Feb 09, 2001 at 03:04:10PM +, Neil Ford wrote:
> 
> > My first instinct is to put the box in Mailbox as it'll be fairly low 
> > usage but with the recent outage to london.rhizo I'm concerned what 
> > Mailbox's record is like.
> 
> That is the first major outage I've noticed.

They've had minor outages in the past.  About a month ago we lost them for
half an hour.

Whenever we've dealt with their technical support team (both for the box
and for ADSL) they've been relatively clued up.  This is a good thing and
I can forgive a lot for it.  Most ISPs (people on the list excluded) tend
to be clueless when it comes to talking to their clients.  Since talking
to bad techical support can take years off of your life this is something
I try to avoid.

Later.

Mark.
 
-- 
print "\n",map{my$a="\n"if(length$_>6);' 'x(36-length($_)/2)."$_\n$a"} (
   Name  => 'Mark Fowler',Title => 'Technology Developer'  ,
   Firm  => 'Profero Ltd',Web   => 'http://www.profero.com/'   ,
   Email => '[EMAIL PROTECTED]',   Phone => '+44 (0) 20 7700 9960'  )








Re: Mailbox co-lo - honest opinions

2001-02-09 Thread David Cantrell

On Fri, Feb 09, 2001 at 03:04:10PM +, Neil Ford wrote:

> My first instinct is to put the box in Mailbox as it'll be fairly low 
> usage but with the recent outage to london.rhizo I'm concerned what 
> Mailbox's record is like.

That is the first major outage I've noticed.

-- 
David Cantrell | [EMAIL PROTECTED] | http://www.cantrell.org.uk/david/

   Any technology distinguishable from magic is insufficiently advanced

** I read encrypted mail first, so encrypt if your message is important **

 PGP signature


Re: Mailbox co-lo - honest opinions

2001-02-09 Thread Roger Burton West

On or about Fri, Feb 09, 2001 at 03:04:10PM +, Neil Ford typed:

>I know a number of people on here have boxes at Mailbox, so I'd be 
>interested to hear people's thoughts. On the list or by private email 
>is fine.

Mostly no complaints, but they've had more than their share of
routeing problems recently. Decent price.

Roger



Mailbox co-lo - honest opinions

2001-02-09 Thread Neil Ford

Well it looks like I have my first serious customer and I need to 
find a home for a machine for them.

My first instinct is to put the box in Mailbox as it'll be fairly low 
usage but with the recent outage to london.rhizo I'm concerned what 
Mailbox's record is like.

I have an alternative location but they require a 1U server which is 
going to greatly increase the inital cost.

I know a number of people on here have boxes at Mailbox, so I'd be 
interested to hear people's thoughts. On the list or by private email 
is fine.

Thanks in advance.

Neil.
-- 
Neil C. Ford
Yet Another Computer Solutions Company
[EMAIL PROTECTED]