Re: I am baffled with the accessibility team.

2022-05-27 Thread Karen Lewellen

I agree,
Still appreciate the calls I made myself earlier this year, both of which 
were wonderful.




On Fri, 27 May 2022, dan d. wrote:



I called 2 days ago and was asked what my disability is.  We then went right 
into my issue.  Perhaps callers can make a point to mention this at the start.

On Fri, 27 May 2022, Bill Gallik wrote:


I must say, this certainly is a serious problem.  I haven???t called in for 
about 18 months so wasn???t aware of this poorly thought out policy.


* * * * * * * * * * * *
- Bill from Ino, Wisconsin
- "In our daily lives, we must see that it is not happiness that makes us 
grateful,"
- "but the gratefulness that makes us happy."
- Albert Clarke



On May 25, 2022, at 2:28 PM, Marie Lyons  wrote:

I keep being referred to the regular support because they only work on problems 
with the accessibility features. They tell me they aren???t able to help when I 
call them about , say trying to synch my new AirPods. The person I then speak 
with keeps giving me visual instruction like tap the blue button. They have no 
idea on instructing using v/o features. In the past this was not the case. 
I???m wondering why it changed?


On May 22, 2022, at 12:01 PM, Bill Gallik  wrote:

I???m chiming in on this thread to offer some pointers.  I can honestly state 
that I???ve had very effective experiences with the assistance from the 
access-ability team.  These pointers follow:

First and foremost, make certain the technical support person you are working 
with is fully aware of the circumstance of your disability.  If you are totally 
blind with absolutely no useful vision, make sure that support person 
completely understands this.  Likewise, if you do have a degree of useful 
vision, make this clear as well.  I called in for a problem and when I made it 
clear that I have no useful vision at all I was immediately transferred to a 
different, quite knowledgeable and helpful technician (after being advised of 
the pending transfer of course).

Another pointer is to be prepared to offer detailed information concerning the 
issue you are calling about.  Have details regarding your platform (Mac, 
iPhone, iPad, etc.) and the current operating system installed on said platform.

Likewise, be sure to have detailed information for the component you are 
calling about.  Be able to offer a complete, but concise description of the 
problem.  Just for example, if you are having problems getting e-mail messages 
to your sister, the tech has no use for such information unless the problem 
occurs when trying to send e-mail to your sister only.  This does not mean you 
shouldn???t be friendly and personable, just don???t include excessive minutia 
in your conversation.  Odds are, whomever you wind up talking to is quite busy 
and wants to get your problem satisfactorily resolved as quickly as possible.  
I know this because I worked in such a position for a number of years at Bell 
Labs.

And, as suggested by others in this thread, inform your tech support person if 
you are aware of others having similar issues.  As horrible as this might seem, 
it is possible that a given problem may not be a particularly high priority.  
Sad as this is to say, if it happens that you are the only one experiencing 
this problem resolving it may get placed on ???the back burner.???  This is 
simply common sense; if there???s a problem popping up for 20% of users and the 
problem you are reporting is specific to you only would you really want 
resources spent to fix this ???one user only??? problem.  I certainly would not.

Finally, it is possible that the tech you are working with is not up to the 
challenge of resolving your problem.  Do not hesitate to make follow-up contact 
with the hope that a different, more engaged tech will be able to resolve it.
* * * * * * * * * * * *
- Bill from Ino, Wisconsin
- "If opportunity doesn't knock, build a door."
- Milton Berle

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Re: Safari incredibly sluggish

2022-05-27 Thread Anders Holmberg
Hi!
There’s also apps that can do that.
Like cleanmymac or onyx and deeper.
/A

> 27 maj 2022 kl. 19:07 skrev Phil Halton :
> 
> Command, option, E? Never heard of that keystroke. I was gonna suggest just 
> scouring through Safari‘s settings and finding the cash is in there which is 
> what I’ve always done. Can’t remember offhand where they are or what they’re 
> called but it’s obvious when you find them.
> 
> Sent from my IPhone
> 
> 
>> On May 27, 2022, at 6:41 AM, Brandon Olivares  
>> wrote:
>> 
>> This has been happening to me as well and emptying the cache unfortunately 
>> hasn't helped.
>> 
>>> On May 27, 2022, at 4:58 AM, Jürgen Fleger >> > wrote:
>>> 
>>> @Lorie: Press CMD + Option + e
>>> 
>>> @Phil: Seems to work. Haven’t heard the busy message again. Thanks a lot.
>>> 
>>> Jürgen
>>> 
>>> 
 Am 27.05.2022 um 07:30 schrieb Lorie McCloud >>> >:
 
 it might. I'm using a Mac mini but it's from 2014. can you tell me how to 
 clear my caches?
 
> On May 26, 2022, at 5:50 PM, Phil Halton  > wrote:
> 
> That’s odd, I’m running Catalina on a 2013 MacBook Air and I have 
> absolutely no problems with Safari. I wonder if clearing out your caches 
> might help? I know I’ve done it a few times.
> 
> Sent from my IPhone
> 
> 
>> On May 26, 2022, at 6:41 PM, Jonathan Cohn > > wrote:
>> 
>> I find that Firefox is a bit slow to s on startup and quitting but is 
>> fairly responsive when just navigating. 
>> 
>>  Best wishes,
>> 
>> Jonathan Cohn
>> 
>> 
>> 
>>> On May 26, 2022, at 14:20, Jürgen Fleger >> > wrote:
>>> 
>>> Hi,
>>> 
>>> I know this has been a topic for a while: I use Safari on a Mac from 
>>> 2014. Everythings still fine except for Safari which is constantly 
>>> busy. It takes Safari ages to calm down and to let me browse the web. A 
>>> lot of you might share this experience.
>>> 
>>> I wonder which browser might be recommendable instead of Safari. Which 
>>> one would you reccomend to avoid the busy message?
>>> 
>>> Thanks and all the best
>>> Jürgen
>>> 
>>> -- 
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Re: Safari incredibly sluggish

2022-05-27 Thread Phil Halton
Command, option, E? Never heard of that keystroke. I was gonna suggest just 
scouring through Safari‘s settings and finding the cash is in there which is 
what I’ve always done. Can’t remember offhand where they are or what they’re 
called but it’s obvious when you find them.

Sent from my IPhone


> On May 27, 2022, at 6:41 AM, Brandon Olivares  
> wrote:
> 
> This has been happening to me as well and emptying the cache unfortunately 
> hasn't helped.
> 
>> On May 27, 2022, at 4:58 AM, Jürgen Fleger  wrote:
>> 
>> @Lorie: Press CMD + Option + e
>> 
>> @Phil: Seems to work. Haven’t heard the busy message again. Thanks a lot.
>> 
>> Jürgen
>> 
>> 
>>> Am 27.05.2022 um 07:30 schrieb Lorie McCloud :
>>> 
>>> it might. I'm using a Mac mini but it's from 2014. can you tell me how to 
>>> clear my caches?
>>> 
 On May 26, 2022, at 5:50 PM, Phil Halton  wrote:
 
 That’s odd, I’m running Catalina on a 2013 MacBook Air and I have 
 absolutely no problems with Safari. I wonder if clearing out your caches 
 might help? I know I’ve done it a few times.
 
 Sent from my IPhone
 
 
> On May 26, 2022, at 6:41 PM, Jonathan Cohn  wrote:
> 
> I find that Firefox is a bit slow to s on startup and quitting but is 
> fairly responsive when just navigating. 
> 
>   Best wishes,
> 
> Jonathan Cohn
> 
> 
> 
>> On May 26, 2022, at 14:20, Jürgen Fleger  
>> wrote:
>> 
>> Hi,
>> 
>> I know this has been a topic for a while: I use Safari on a Mac from 
>> 2014. Everythings still fine except for Safari which is constantly busy. 
>> It takes Safari ages to calm down and to let me browse the web. A lot of 
>> you might share this experience.
>> 
>> I wonder which browser might be recommendable instead of Safari. Which 
>> one would you reccomend to avoid the busy message?
>> 
>> Thanks and all the best
>> Jürgen
>> 
>> -- 
>> The following information is important for all members of the Mac 
>> Visionaries list.
>> 
>> If you have any questions or concerns about the running of this list, or 
>> if you feel that a member's post is inappropriate, please contact the 
>> owners or moderators directly rather than posting on the list itself.
>> 
>> Your Mac Visionaries list moderator is Mark Taylor.  You can reach mark 
>> at:  mk...@ucla.edu and your owner is Cara Quinn - you can reach Cara at 
>> caraqu...@caraquinn.com
>> 
>> The archives for this list can be searched at:
>> http://www.mail-archive.com/macvisionaries@googlegroups.com/
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> 
> 
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Re: I am baffled with the accessibility team.

2022-05-27 Thread dan d.


I called 2 days ago and was asked what my disability is.  We then went right 
into my issue.  Perhaps callers can make a point to mention this at the start.

On Fri, 27 May 2022, Bill Gallik wrote:

> I must say, this certainly is a serious problem.  I haven???t called in for 
> about 18 months so wasn???t aware of this poorly thought out policy.
>
>
> * * * * * * * * * * * *
> - Bill from Ino, Wisconsin
> - "In our daily lives, we must see that it is not happiness that makes us 
> grateful,"
> - "but the gratefulness that makes us happy."
> - Albert Clarke
>
>
> > On May 25, 2022, at 2:28 PM, Marie Lyons  wrote:
> >
> > I keep being referred to the regular support because they only work on 
> > problems with the accessibility features. They tell me they aren???t able 
> > to help when I call them about , say trying to synch my new AirPods. The 
> > person I then speak with keeps giving me visual instruction like tap the 
> > blue button. They have no idea on instructing using v/o features. In the 
> > past this was not the case. I???m wondering why it changed?
> >
> >> On May 22, 2022, at 12:01 PM, Bill Gallik  wrote:
> >>
> >> I???m chiming in on this thread to offer some pointers.  I can honestly 
> >> state that I???ve had very effective experiences with the assistance from 
> >> the access-ability team.  These pointers follow:
> >>
> >> First and foremost, make certain the technical support person you are 
> >> working with is fully aware of the circumstance of your disability.  If 
> >> you are totally blind with absolutely no useful vision, make sure that 
> >> support person completely understands this.  Likewise, if you do have a 
> >> degree of useful vision, make this clear as well.  I called in for a 
> >> problem and when I made it clear that I have no useful vision at all I was 
> >> immediately transferred to a different, quite knowledgeable and helpful 
> >> technician (after being advised of the pending transfer of course).
> >>
> >> Another pointer is to be prepared to offer detailed information concerning 
> >> the issue you are calling about.  Have details regarding your platform 
> >> (Mac, iPhone, iPad, etc.) and the current operating system installed on 
> >> said platform.
> >>
> >> Likewise, be sure to have detailed information for the component you are 
> >> calling about.  Be able to offer a complete, but concise description of 
> >> the problem.  Just for example, if you are having problems getting e-mail 
> >> messages to your sister, the tech has no use for such information unless 
> >> the problem occurs when trying to send e-mail to your sister only.  This 
> >> does not mean you shouldn???t be friendly and personable, just don???t 
> >> include excessive minutia in your conversation.  Odds are, whomever you 
> >> wind up talking to is quite busy and wants to get your problem 
> >> satisfactorily resolved as quickly as possible.  I know this because I 
> >> worked in such a position for a number of years at Bell Labs.
> >>
> >> And, as suggested by others in this thread, inform your tech support 
> >> person if you are aware of others having similar issues.  As horrible as 
> >> this might seem, it is possible that a given problem may not be a 
> >> particularly high priority.  Sad as this is to say, if it happens that you 
> >> are the only one experiencing this problem resolving it may get placed on 
> >> ???the back burner.???  This is simply common sense; if there???s a 
> >> problem popping up for 20% of users and the problem you are reporting is 
> >> specific to you only would you really want resources spent to fix this 
> >> ???one user only??? problem.  I certainly would not.
> >>
> >> Finally, it is possible that the tech you are working with is not up to 
> >> the challenge of resolving your problem.  Do not hesitate to make 
> >> follow-up contact with the hope that a different, more engaged tech will 
> >> be able to resolve it.
> >> * * * * * * * * * * * *
> >> - Bill from Ino, Wisconsin
> >> - "If opportunity doesn't knock, build a door."
> >> - Milton Berle
> >>
> >> --
> >> The following information is important for all members of the Mac 
> >> Visionaries list.
> >>
> >> If you have any questions or concerns about the running of this list, or 
> >> if you feel that a member's post is inappropriate, please contact the 
> >> owners or moderators directly rather than posting on the list itself.
> >>
> >> Your Mac Visionaries list moderator is Mark Taylor.  You can reach mark 
> >> at:  mk...@ucla.edu and your owner is Cara Quinn - you can reach Cara at 
> >> caraqu...@caraquinn.com
> >>
> >> The archives for this list can be searched at:
> >> http://www.mail-archive.com/macvisionaries@googlegroups.com/
> >> ---
> >> You received this message because you are subscribed to the Google Groups 
> >> "MacVisionaries" group.
> >> To unsubscribe from this group and stop receiving emails from it, send an 
> >> email to macvisionaries+unsubscr...@googlegroups.com.
> 

Re: Safari incredibly sluggish

2022-05-27 Thread Brandon Olivares
This has been happening to me as well and emptying the cache unfortunately 
hasn't helped.

> On May 27, 2022, at 4:58 AM, Jürgen Fleger  wrote:
> 
> @Lorie: Press CMD + Option + e
> 
> @Phil: Seems to work. Haven’t heard the busy message again. Thanks a lot.
> 
> Jürgen
> 
> 
>> Am 27.05.2022 um 07:30 schrieb Lorie McCloud > >:
>> 
>> it might. I'm using a Mac mini but it's from 2014. can you tell me how to 
>> clear my caches?
>> 
>>> On May 26, 2022, at 5:50 PM, Phil Halton >> > wrote:
>>> 
>>> That’s odd, I’m running Catalina on a 2013 MacBook Air and I have 
>>> absolutely no problems with Safari. I wonder if clearing out your caches 
>>> might help? I know I’ve done it a few times.
>>> 
>>> Sent from my IPhone
>>> 
>>> 
 On May 26, 2022, at 6:41 PM, Jonathan Cohn >>> > wrote:
 
 I find that Firefox is a bit slow to s on startup and quitting but is 
 fairly responsive when just navigating. 
 
Best wishes,
 
 Jonathan Cohn
 
 
 
> On May 26, 2022, at 14:20, Jürgen Fleger  > wrote:
> 
> Hi,
> 
> I know this has been a topic for a while: I use Safari on a Mac from 
> 2014. Everythings still fine except for Safari which is constantly busy. 
> It takes Safari ages to calm down and to let me browse the web. A lot of 
> you might share this experience.
> 
> I wonder which browser might be recommendable instead of Safari. Which 
> one would you reccomend to avoid the busy message?
> 
> Thanks and all the best
> Jürgen
> 
> -- 
> The following information is important for all members of the Mac 
> Visionaries list.
> 
> If you have any questions or concerns about the running of this list, or 
> if you feel that a member's post is inappropriate, please contact the 
> owners or moderators directly rather than posting on the list itself.
> 
> Your Mac Visionaries list moderator is Mark Taylor.  You can reach mark 
> at:  mk...@ucla.edu  and your owner is Cara Quinn 
> - you can reach Cara at caraqu...@caraquinn.com 
> 
> 
> The archives for this list can be searched at:
> http://www.mail-archive.com/macvisionaries@googlegroups.com/ 
> 
> --- 
> You received this message because you are subscribed to the Google Groups 
> "MacVisionaries" group.
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>  
> .
 
 
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 --- 
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>>> 
>>> 
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>>> If you have any questions or concerns about the running of this list, or if 
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>>> can 

Re: Safari incredibly sluggish

2022-05-27 Thread Jürgen Fleger
@Lorie: Press CMD + Option + e

@Phil: Seems to work. Haven’t heard the busy message again. Thanks a lot.

Jürgen


> Am 27.05.2022 um 07:30 schrieb Lorie McCloud :
> 
> it might. I'm using a Mac mini but it's from 2014. can you tell me how to 
> clear my caches?
> 
>> On May 26, 2022, at 5:50 PM, Phil Halton > > wrote:
>> 
>> That’s odd, I’m running Catalina on a 2013 MacBook Air and I have absolutely 
>> no problems with Safari. I wonder if clearing out your caches might help? I 
>> know I’ve done it a few times.
>> 
>> Sent from my IPhone
>> 
>> 
>>> On May 26, 2022, at 6:41 PM, Jonathan Cohn >> > wrote:
>>> 
>>> I find that Firefox is a bit slow to s on startup and quitting but is 
>>> fairly responsive when just navigating. 
>>> 
>>> Best wishes,
>>> 
>>> Jonathan Cohn
>>> 
>>> 
>>> 
 On May 26, 2022, at 14:20, Jürgen Fleger >>> > wrote:
 
 Hi,
 
 I know this has been a topic for a while: I use Safari on a Mac from 2014. 
 Everythings still fine except for Safari which is constantly busy. It 
 takes Safari ages to calm down and to let me browse the web. A lot of you 
 might share this experience.
 
 I wonder which browser might be recommendable instead of Safari. Which one 
 would you reccomend to avoid the busy message?
 
 Thanks and all the best
 Jürgen
 
 -- 
 The following information is important for all members of the Mac 
 Visionaries list.
 
 If you have any questions or concerns about the running of this list, or 
 if you feel that a member's post is inappropriate, please contact the 
 owners or moderators directly rather than posting on the list itself.
 
 Your Mac Visionaries list moderator is Mark Taylor.  You can reach mark 
 at:  mk...@ucla.edu  and your owner is Cara Quinn - 
 you can reach Cara at caraqu...@caraquinn.com 
 
 
 The archives for this list can be searched at:
 http://www.mail-archive.com/macvisionaries@googlegroups.com/ 
 
 --- 
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 .
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 .
>>> 
>>> 
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>>> mk...@ucla.edu  and your owner is Cara Quinn - you 
>>> can reach Cara at caraqu...@caraquinn.com 
>>>  
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>>>  
>>> .
>> 
>> 
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>> can reach Cara at caraqu...@caraquinn.com 
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Mac mail server settings disappeared. Help Please

2022-05-27 Thread 'Ron' via MacVisionaries
Hi there, I went to enter a App Specific Password into my Mac Mail  Gmail 
account server settings only to find they are no longer visable. In fact all 
the mail account server settings have gone except for  an Outlook account. They 
were visable 2 weeks ago as I updated the password on one of them and it was 
straight forward. Looking online
 there seems to have been various problems similar over the years. I have been 
unable to find a way of resolving this problem. Does anyone have any idea’s? 
I am fairly new to computing , so any simple instructions would be appreciated. 
Many thanks in advance, Ron.

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Re: signature in mail question

2022-05-27 Thread Raymond Foret Jr
Nope.  Ain’t used any of that.  Sorry.


> On May 26, 2022, at 1:08 PM, Phil Halton  wrote:
> 
> Hey barefoot Ray, I see from your signature that you use Verizon Wireless. On 
> a completely unrelated note have you ever used any of the hotspot devices 
> like the jet pack or the Orvick speed hotspot devices? Just a longshot but I 
> thought I’d ask. I’m trying to find out about their accessibility and 
> useability for the blind.
> 
> Sent from my IPhone
> 
> 
>> On May 26, 2022, at 11:01 AM, Tim Kilburn  wrote:
>> 
>> 
>> Hi,
>> 
>> You’ll need to use the old fashioned drag & drop method.  That is,
>> 
>> • select the All Signatures from the Signatures table.
>> • stop interacting with the All Signatures table, then navigate to the Names 
>> table and interact with it.
>> • navigate to the signature you wish to use.
>> • press VO-cmd-f5 to route the mouse to the VO cursor.
>> • turn off Cursor Tracking with VO-shift-f3.
>> • start the drag action by invoking mouse-down with VO-cmd-shift-space.
>> • stop interacting with the Names table and navigate over to the All 
>> Signatures table.
>> • interact with it and navigate to the desired account.
>> • press VO-cmd-f5 to route the mouse to the VO Cursor.
>> •start the drop action by invoking the mouse-up action with 
>> VO-cmd-shift-space.
>> • turn Cursor Tracking back on with VO-shift-f3.
>> 
>> That should do it.
>> 
>> Later…
>> 
>> Tim Kilburn
>> Fort McMurray, AB Canada
>> 
>>> On May 26, 2022, at 03:55, Raymond Foret Jr >> > wrote:
>>> 
>>> Hi there.
>>> 
>>> I had to recreate my e-mail account due to pass word issues and now can’t 
>>> seem to drag accessibly my signatures from the all signatures table to the 
>>> actual account I want.  help?
>>> 
>>> 
>>> 
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