RE: disabled iPhone X

2018-01-22 Thread Sarai Bucciarelli 
It was appropriate just didn’t work until he was on the phone.

 

Sarai D Bucciarelli  <http://www.linkedin.com/in/SaraiDBucciarelli> 
www.linkedin.com/in/SaraiDBucciarelli 

 

From: macvisionaries@googlegroups.com [mailto:macvisionaries@googlegroups.com] 
On Behalf Of Jonathan Cohn
Sent: Monday, January 22, 2018 7:28 AM
To: macvisionaries@googlegroups.com
Subject: Re: disabled iPhone X

 

Was the process of linking to iTunes appropriate or did you need to do 
something completely different? 

 

 Best wishes,

Jonathan Cohn







On Jan 22, 2018, at 7:24 AM, Sarai Bucciarelli <sarai.bucciare...@gmail.com 
<mailto:sarai.bucciare...@gmail.com> > wrote:

 

We finally got it restored. He had setup Facetime but it wouldn’t unlock either.

 

Sarai D Bucciarelli  <http://www.linkedin.com/in/SaraiDBucciarelli> 
www.linkedin.com/in/SaraiDBucciarelli 

 

From: macvisionaries@googlegroups.com <mailto:macvisionaries@googlegroups.com>  
[mailto:macvisionaries@googlegroups.com] On Behalf Of Dean Adams
Sent: Monday, January 22, 2018 4:43 AM
To: Macvisionaries macvisionaries <macvisionaries@googlegroups.com 
<mailto:macvisionaries@googlegroups.com> >
Subject: Re: disabled iPhone X

 

Hi There,

  Did you try logging into your fathers icloud account in itunes   
if not try this Did he not setup face ID to unlock his Iphone x 

Regards Dean
Sent from Dean Adams Macbook Pro
breezepa...@gmail.com <mailto:breezepa...@gmail.com> 
Voip phone: +6124307 9248
Mobile: +61428133758
Skype and Twitter : deanadams9 






On 21 Jan 2018, at 12:57 pm, Sarai Bucciarelli <sarai.bucciare...@gmail.com 
<mailto:sarai.bucciare...@gmail.com> > wrote:

 

Hello:

I could use some help.! My dad disabled his iPhone X by not typing in the 
password right. We cannot get voiceover on. We tried using iTunes recovery mode 
and got an error. I have access to my own mac, a windows machine, and dad’s 
icloud account info. How can I get the phone back to factory defaults so we can 
start over?

 

Sarai D Bucciarelli  <http://www.linkedin.com/in/SaraiDBucciarelli> 
www.linkedin.com/in/SaraiDBucciarelli

 

 

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Re: disabled iPhone X

2018-01-22 Thread Jonathan Cohn 
Was the process of linking to iTunes appropriate or did you need to do 
something completely different? 

Best wishes,

Jonathan Cohn



> On Jan 22, 2018, at 7:24 AM, Sarai Bucciarelli <sarai.bucciare...@gmail.com> 
> wrote:
> 
> We finally got it restored. He had setup Facetime but it wouldn’t unlock 
> either.
>  
> Sarai D Bucciarelli www.linkedin.com/in/SaraiDBucciarelli 
> <http://www.linkedin.com/in/SaraiDBucciarelli>
>  
> From: macvisionaries@googlegroups.com 
> [mailto:macvisionaries@googlegroups.com] On Behalf Of Dean Adams
> Sent: Monday, January 22, 2018 4:43 AM
> To: Macvisionaries macvisionaries <macvisionaries@googlegroups.com>
> Subject: Re: disabled iPhone X
>  
> Hi There,
>   Did you try logging into your fathers icloud account in itunes  
>  if not try this Did he not setup face ID to unlock his Iphone x 
> Regards Dean
> Sent from Dean Adams Macbook Pro
> breezepa...@gmail.com <mailto:breezepa...@gmail.com>
> Voip phone: +6124307 9248
> Mobile: +61428133758
> Skype and Twitter : deanadams9
> 
> 
>> On 21 Jan 2018, at 12:57 pm, Sarai Bucciarelli <sarai.bucciare...@gmail.com 
>> <mailto:sarai.bucciare...@gmail.com>> wrote:
>>  
>> Hello:
>> I could use some help.! My dad disabled his iPhone X by not typing in the 
>> password right. We cannot get voiceover on. We tried using iTunes recovery 
>> mode and got an error. I have access to my own mac, a windows machine, and 
>> dad’s icloud account info. How can I get the phone back to factory defaults 
>> so we can start over?
>>  
>> Sarai D Bucciarelli www.linkedin.com/in/SaraiDBucciarelli 
>> <http://www.linkedin.com/in/SaraiDBucciarelli>
>>  
>>  
>> -- 
>> The following information is important for all members of the Mac 
>> Visionaries list.
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>> you feel that a member's post is inappropriate, please contact the owners or 
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>> Your Mac Visionaries list moderator is Mark Taylor. You can reach mark at:  
>> macvisionaries+modera...@googlegroups.com 
>> <mailto:macvisionaries+modera...@googlegroups.com> and your owner is Cara 
>> Quinn - you can reach Cara at caraqu...@caraquinn.com 
>> <mailto:caraqu...@caraquinn.com>
>>  
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>> http://www.mail-archive.com/macvisionaries@googlegroups.com/ 
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>  
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RE: disabled iPhone X

2018-01-22 Thread Sarai Bucciarelli 
We finally got it restored. He had setup Facetime but it wouldn’t unlock either.

 

Sarai D Bucciarelli  <http://www.linkedin.com/in/SaraiDBucciarelli> 
www.linkedin.com/in/SaraiDBucciarelli 

 

From: macvisionaries@googlegroups.com [mailto:macvisionaries@googlegroups.com] 
On Behalf Of Dean Adams
Sent: Monday, January 22, 2018 4:43 AM
To: Macvisionaries macvisionaries <macvisionaries@googlegroups.com>
Subject: Re: disabled iPhone X

 

Hi There,

  Did you try logging into your fathers icloud account in itunes   
if not try this Did he not setup face ID to unlock his Iphone x 

Regards Dean
Sent from Dean Adams Macbook Pro
breezepa...@gmail.com <mailto:breezepa...@gmail.com> 
Voip phone: +6124307 9248
Mobile: +61428133758
Skype and Twitter : deanadams9 





On 21 Jan 2018, at 12:57 pm, Sarai Bucciarelli <sarai.bucciare...@gmail.com 
<mailto:sarai.bucciare...@gmail.com> > wrote:

 

Hello:

I could use some help.! My dad disabled his iPhone X by not typing in the 
password right. We cannot get voiceover on. We tried using iTunes recovery mode 
and got an error. I have access to my own mac, a windows machine, and dad’s 
icloud account info. How can I get the phone back to factory defaults so we can 
start over?

 

Sarai D Bucciarelli  <http://www.linkedin.com/in/SaraiDBucciarelli> 
www.linkedin.com/in/SaraiDBucciarelli

 

 

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Re: disabled iPhone X

2018-01-22 Thread Dean Adams 
Hi There,
Did you try logging into your fathers icloud account in itunes   if not 
try this Did he not setup face ID to unlock his Iphone x 
Regards Dean
Sent from Dean Adams Macbook Pro
breezepa...@gmail.com
Voip phone: +6124307 9248
Mobile: +61428133758
Skype and Twitter : deanadams9

> On 21 Jan 2018, at 12:57 pm, Sarai Bucciarelli  
> wrote:
> 
> Hello:
> I could use some help.! My dad disabled his iPhone X by not typing in the 
> password right. We cannot get voiceover on. We tried using iTunes recovery 
> mode and got an error. I have access to my own mac, a windows machine, and 
> dad’s icloud account info. How can I get the phone back to factory defaults 
> so we can start over?
>  
> Sarai D Bucciarelli www.linkedin.com/in/SaraiDBucciarelli 
> 
>  
> 
> -- 
> The following information is important for all members of the Mac Visionaries 
> list.
>  
> If you have any questions or concerns about the running of this list, or if 
> you feel that a member's post is inappropriate, please contact the owners or 
> moderators directly rather than posting on the list itself.
>  
> Your Mac Visionaries list moderator is Mark Taylor. You can reach mark at:  
> macvisionaries+modera...@googlegroups.com 
>  and your owner is Cara 
> Quinn - you can reach Cara at caraqu...@caraquinn.com 
> 
>  
> The archives for this list can be searched at:
> http://www.mail-archive.com/macvisionaries@googlegroups.com/ 
> 
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can reach Cara at caraqu...@caraquinn.com

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RE: disabled iPhone X

2018-01-21 Thread Sarai Bucciarelli 
It didn’t work. Said couldn’t be restored with itunes. Error but no explanation 
of the error.

 

Sarai D Bucciarelli  <http://www.linkedin.com/in/SaraiDBucciarelli> 
www.linkedin.com/in/SaraiDBucciarelli 

 

From: macvisionaries@googlegroups.com [mailto:macvisionaries@googlegroups.com] 
On Behalf Of Jonathan Cohn
Sent: Sunday, January 21, 2018 9:14 AM
To: macvisionaries@googlegroups.com
Subject: Re: disabled iPhone X

 

Interestingly enough Tidbits had an article on this issue this week. I find it 
very useful to subscribe to their list you only get one message a week, and 
they cover most of the important news in it.

 

The important sentence for iPhone X is:

iPhone X, iPhone 8, and iPhone 8 Plus: Press and release the Volume Up button, 
press and release the Volume Down button, and then press and hold the Side 
button until you see the Connect to iTunes screen. 2 of 2

 

 


What to Do If Your iPad Gets Disabled By Too Many Passcode Entries


I gave my mother an iPad for Christmas. She had a Mac in the past, but after it 
died, she started using an old netbook running Windows XP that I had left lying 
around her house. The Asus 1000HE, dating from the first days of the Obama 
administration, was literally wheezing and I didn’t even want to imagine what 
security vulnerabilities its copy of the long-abandoned Windows XP had.

The iPad was her first iOS device, and she was thrilled, especially with Touch 
ID. But I failed to explain that Touch ID would require her to enter her 
passcode every few days. And when we had set up the iPad, she had insisted on 
an alphanumeric passcode. So when it prompted her for a passcode, she entered 
her Apple ID password. And again. And again.

Until finally, the tablet seized up, displaying this message: “iPad is 
disabled; connect to iTunes.”

 <http://tidbits.com/resources/2018-01/Disabled-iPad.jpg> 

After I ranted about this situation on Twitter and in our TidBITS Slack team, I 
discovered that most techies don’t even know that this is something that 
happens, because they don’t forget their passcodes!

Alas, I know this problem all too well because I have a tech-addled toddler who 
likes to use the iPad Lock screen as a drum, so he disables his iPad regularly. 
And before you ask, no, this feature is not related to the Erase Data feature 
in Settings > Touch ID & Passcode that erases the data on your iOS device after 
10 incorrect passcode entries. This is a  
<https://support.apple.com/en-us/HT204306> built-in security feature that 
cannot be disabled.

How many incorrect passcode entries it takes before the iPad locks is up for 
debate. Apple’s support document says six. In my testing, that isn’t true. It 
took only five tries with random passcodes to disable my iPad for 1 minute. 
However, Apple seems to have measures in places to prevent accidental 
disabling. I tried  as a passcode over 20 times without disabling the iPad. 
I then entered 9874 another 20 times with no problems. But after that it took 
only three random passcodes, without entering the right passcode to reset the 
count, to disable the iPad.

Once you kick off the process, it works like this: the device is disabled for 1 
minute. There is no way to bypass it being disabled — you just have to sit in 
time out like a naughty child. Once that time is up, you get one chance to get 
the passcode correct or your device is disabled for 5 minutes. Get it wrong 
again and it’s disabled for 15 minutes! The next failure disables it for 
another 15 minutes. After that, 1 hour. Get it wrong one more time, and you 
won’t be able to get in directly on the device ever again. Your only solution 
at that point is to erase all content and settings and restore from backup.

As I’ve worked on my test devices to replicate this behavior, I’m amazed at how 
persistent my mother was in entering the wrong passcode. But I think one of the 
design mistakes Apple made here was in not explaining why the iPad is disabled. 
The more technically adept will likely figure out what’s happening quickly, but 
it’s not necessarily obvious to a less experienced user what’s going on.

A more helpful message would be “iPad is disabled for five minutes for your 
security. Please verify that your passcode is correct and try again.” At the 
very least, that would ensure that the user had been told explicitly what they 
had done wrong.

How I Fixed It -- If your iOS device is disabled, the main way to fix it is to 
use iTunes to erase it and restore from backup. So instead of this being a 
simple confusion I could clear up over the phone, I had to head to her house 
with my MacBook Pro in tow. To add insult to injury, since my MacBook Pro only 
has Thunderbolt 3 ports and her iPad only came with a Lightning to USB cable, I 
had to dig out an adapter.

(To those who would point out that I could have loaded iTunes on my old 
netbook, no, that wouldn’t have worked because the current version of iTunes 
re

Re: disabled iPhone X

2018-01-21 Thread Jonathan Cohn 
Interestingly enough Tidbits had an article on this issue this week. I find it 
very useful to subscribe to their list you only get one message a week, and 
they cover most of the important news in it.

The important sentence for iPhone X is:
iPhone X, iPhone 8, and iPhone 8 Plus: Press and release the Volume Up button, 
press and release the Volume Down button, and then press and hold the Side 
button until you see the Connect to iTunes screen. 2 of 2


What to Do If Your iPad Gets Disabled By Too Many Passcode Entries
I gave my mother an iPad for Christmas. She had a Mac in the past, but after it 
died, she started using an old netbook running Windows XP that I had left lying 
around her house. The Asus 1000HE, dating from the first days of the Obama 
administration, was literally wheezing and I didn’t even want to imagine what 
security vulnerabilities its copy of the long-abandoned Windows XP had.

The iPad was her first iOS device, and she was thrilled, especially with Touch 
ID. But I failed to explain that Touch ID would require her to enter her 
passcode every few days. And when we had set up the iPad, she had insisted on 
an alphanumeric passcode. So when it prompted her for a passcode, she entered 
her Apple ID password. And again. And again.

Until finally, the tablet seized up, displaying this message: “iPad is 
disabled; connect to iTunes.”

 
After I ranted about this situation on Twitter and in our TidBITS Slack team, I 
discovered that most techies don’t even know that this is something that 
happens, because they don’t forget their passcodes!

Alas, I know this problem all too well because I have a tech-addled toddler who 
likes to use the iPad Lock screen as a drum, so he disables his iPad regularly. 
And before you ask, no, this feature is not related to the Erase Data feature 
in Settings > Touch ID & Passcode that erases the data on your iOS device after 
10 incorrect passcode entries. This is a built-in security feature 
 that cannot be disabled.

How many incorrect passcode entries it takes before the iPad locks is up for 
debate. Apple’s support document says six. In my testing, that isn’t true. It 
took only five tries with random passcodes to disable my iPad for 1 minute. 
However, Apple seems to have measures in places to prevent accidental 
disabling. I tried  as a passcode over 20 times without disabling the iPad. 
I then entered 9874 another 20 times with no problems. But after that it took 
only three random passcodes, without entering the right passcode to reset the 
count, to disable the iPad.

Once you kick off the process, it works like this: the device is disabled for 1 
minute. There is no way to bypass it being disabled — you just have to sit in 
time out like a naughty child. Once that time is up, you get one chance to get 
the passcode correct or your device is disabled for 5 minutes. Get it wrong 
again and it’s disabled for 15 minutes! The next failure disables it for 
another 15 minutes. After that, 1 hour. Get it wrong one more time, and you 
won’t be able to get in directly on the device ever again. Your only solution 
at that point is to erase all content and settings and restore from backup.

As I’ve worked on my test devices to replicate this behavior, I’m amazed at how 
persistent my mother was in entering the wrong passcode. But I think one of the 
design mistakes Apple made here was in not explaining why the iPad is disabled. 
The more technically adept will likely figure out what’s happening quickly, but 
it’s not necessarily obvious to a less experienced user what’s going on.

A more helpful message would be “iPad is disabled for five minutes for your 
security. Please verify that your passcode is correct and try again.” At the 
very least, that would ensure that the user had been told explicitly what they 
had done wrong.

How I Fixed It -- If your iOS device is disabled, the main way to fix it is to 
use iTunes to erase it and restore from backup. So instead of this being a 
simple confusion I could clear up over the phone, I had to head to her house 
with my MacBook Pro in tow. To add insult to injury, since my MacBook Pro only 
has Thunderbolt 3 ports and her iPad only came with a Lightning to USB cable, I 
had to dig out an adapter.

(To those who would point out that I could have loaded iTunes on my old 
netbook, no, that wouldn’t have worked because the current version of iTunes 
requires at least Windows 7.)

If the device has been synced with iTunes, erasing and restoring is reportedly 
a relatively painless process. But since her iPad had never been synced to my 
MacBook Pro, I first had to enter recovery mode by connecting it to iTunes and 
holding the Sleep/Wake button and the Home button until I saw the Connect to 
iTunes screen. That technique works on all iPads, iPod touches, and older 
iPhones. If you have an iPhone 7 or later, the

Re: disabled iPhone X

2018-01-20 Thread Eileen Scrivani 
Hi,

I’m not sure if this is the fix you are looking for or need, but to do a reset, 
you’ll hit the three buttons, one immediately after the other, as follows 
volume up, volume down and the side button. It will be 1-2-3 succession.

HTH.

Eileen

From: Sarai Bucciarelli 
Sent: Saturday, January 20, 2018 8:57 PM
To: viph...@googlegroups.com 
Cc: macvisionaries@googlegroups.com 
Subject: disabled iPhone X

Hello:

I could use some help.! My dad disabled his iPhone X by not typing in the 
password right. We cannot get voiceover on. We tried using iTunes recovery mode 
and got an error. I have access to my own mac, a windows machine, and dad’s 
icloud account info. How can I get the phone back to factory defaults so we can 
start over?

 

Sarai D Bucciarelli www.linkedin.com/in/SaraiDBucciarelli 

 

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