Re: A Strange Speaker Sound Scenario with Mark's Apple Watch, Series 4, with LTE
Hi Mark I don’t, but my husband seems to think it’s time I had a new one as it’s getting towards Christmas. All the best Angie > On 14 Sep 2019, at 04:51, M. Taylor wrote: > > Hello Angie, > > Thank you for the update. > > If you have Apple Care Plus for your watch, you should definitely either have > it repaired or replaced, before your Apple Care Plus coverage expires. > > Mark > > -Original Message- > From: macvisionaries@googlegroups.com > [mailto:macvisionaries@googlegroups.com] On Behalf Of Angie Nutt > Sent: Friday, September 13, 2019 2:19 AM > To: macvisionaries@googlegroups.com > Subject: Re: A Strange Speaker Sound Scenario with Mark's Apple Watch, Series > 4, with LTE > > Hi Mark and all who are interested: > > I have finally re-paired my watch and think maybe there’s a slight > improvement in the speaker but don’t think it’s as good as it should be but I > have nothing to compare it with. I’m sure it used to be louder than it has > been for some time. Will also need to test the mic when on a call because > last time I used the watch to answer a call from my husband he couldn’t > really hear me, said I was muffled, whereas in the past he could hear me fine. > > All the best > Angie > > >> On 6 Sep 2019, at 03:07, M. Taylor wrote: >> >> Hello Angie, >> >> Yes, try re-pairing the watch and see if it makes any difference. >> >> Let us know what happens. >> >> Mark >> >> -Original Message- >> From: macvisionaries@googlegroups.com >> [mailto:macvisionaries@googlegroups.com] On Behalf Of Angie Nutt >> Sent: Wednesday, September 04, 2019 2:45 AM >> To: macvisionaries@googlegroups.com >> Subject: Re: A Strange Speaker Sound Scenario with Mark's Apple Watch, >> Series 4, with LTE >> >> I’ve had the problem with the first watch which came out and now again with >> the 3rd gen. It’s been like it for a while, never clears up. When I get >> round to it I’ll try repairing again and see if it works. >> >> All the best >> Angie >> >>> On 3 Sep 2019, at 13:02, 'Donna Goodin' via MacVisionaries >>> wrote: >>> >>> Hi Mark, >>> >>> I'm guessing it was not the re-pairing that fixed the problem. >>> >>> This used to happen to me all the time on my series 1 watch after a >>> work-out. It seemed as though a little bit of moisture--sweat in my >>> case--got inside where the speaker is, muffling the sound. That happened >>> to me fairly often, and it would always correct in about fifteen minutes. >>> I'm guessing that a tiny bit of water got into your speaker when you were >>> cleaning it, and by the time you re-paired, it had dried out. >>> >>> Just my theory. >>> Cheers, >>> Donna >>> On Sep 2, 2019, at 11:28 PM, M. Taylor wrote: Hello All, As the following makes absolutely no sense to me or any of the Apple Techs with whom I discussed this matter, I will simply list what happened earlier today: 1. With Apple Watch powered off, ran tiny stream of water over device to clean. At the same time, a visiting friend, with an identical device, did same, using same water source. 2. Upon powering up Apple watch, speaker sound was muffled on my device but not on friend's device. Attempted to clear water from speaker using Water lock feature, no fewer than 15 times. No success. 3. Rebooted my device several times but speaker remained muffled. 4. Went to Apple Store Genius Barr where they heard muffled sound as compared to friend's device, with regard to VoiceOver. They, like I, checked every conceivable setting on the device and all was as it should have been. 5. Because I have Apple Care Plus on my Watch, for faster service, used onboard Apple Support app to begin replacement process, said process having Apple ship me a new device, overnight delivery, via FedEx. I began this process while at the genius Barr, using my beloved iPhone 8 Plus. 6. In order to begin the replacement process, I had to unpair my watch from my phone; then, the Apple tech could set up the shipping details and create the RMA log. 7. The final step in the process was to authorize Apple to put a hold on my credit card before they ship the new watch. Then, if I do not return the old watch after having received the new one, they can charge me for the new watch. I have 3 days to complete the final step in the replacement process. I decided to wait until I returned home before providing my payment info as I was not certain if they would accept Apple Pay or if I would have to enter my card info, directly. The people at the Genious Barr could not give me a definitive answer so I decided to wait until I was in a more secure and quiet location before proceeding. 8. On the way home, in
RE: A Strange Speaker Sound Scenario with Mark's Apple Watch, Series 4, with LTE
Hello Angie, Thank you for the update. If you have Apple Care Plus for your watch, you should definitely either have it repaired or replaced, before your Apple Care Plus coverage expires. Mark -Original Message- From: macvisionaries@googlegroups.com [mailto:macvisionaries@googlegroups.com] On Behalf Of Angie Nutt Sent: Friday, September 13, 2019 2:19 AM To: macvisionaries@googlegroups.com Subject: Re: A Strange Speaker Sound Scenario with Mark's Apple Watch, Series 4, with LTE Hi Mark and all who are interested: I have finally re-paired my watch and think maybe there’s a slight improvement in the speaker but don’t think it’s as good as it should be but I have nothing to compare it with. I’m sure it used to be louder than it has been for some time. Will also need to test the mic when on a call because last time I used the watch to answer a call from my husband he couldn’t really hear me, said I was muffled, whereas in the past he could hear me fine. All the best Angie > On 6 Sep 2019, at 03:07, M. Taylor wrote: > > Hello Angie, > > Yes, try re-pairing the watch and see if it makes any difference. > > Let us know what happens. > > Mark > > -Original Message- > From: macvisionaries@googlegroups.com > [mailto:macvisionaries@googlegroups.com] On Behalf Of Angie Nutt > Sent: Wednesday, September 04, 2019 2:45 AM > To: macvisionaries@googlegroups.com > Subject: Re: A Strange Speaker Sound Scenario with Mark's Apple Watch, > Series 4, with LTE > > I’ve had the problem with the first watch which came out and now again with > the 3rd gen. It’s been like it for a while, never clears up. When I get round > to it I’ll try repairing again and see if it works. > > All the best > Angie > >> On 3 Sep 2019, at 13:02, 'Donna Goodin' via MacVisionaries >> wrote: >> >> Hi Mark, >> >> I'm guessing it was not the re-pairing that fixed the problem. >> >> This used to happen to me all the time on my series 1 watch after a >> work-out. It seemed as though a little bit of moisture--sweat in my >> case--got inside where the speaker is, muffling the sound. That happened to >> me fairly often, and it would always correct in about fifteen minutes. I'm >> guessing that a tiny bit of water got into your speaker when you were >> cleaning it, and by the time you re-paired, it had dried out. >> >> Just my theory. >> Cheers, >> Donna >> >>> On Sep 2, 2019, at 11:28 PM, M. Taylor wrote: >>> >>> Hello All, >>> >>> As the following makes absolutely no sense to me or any of the Apple >>> Techs with whom I discussed this matter, I will simply list what >>> happened earlier >>> today: >>> >>> 1. >>> With Apple Watch powered off, ran tiny stream of water over device to clean. >>> At the same time, a visiting friend, with an identical device, did >>> same, using same water source. >>> >>> 2. >>> Upon powering up Apple watch, speaker sound was muffled on my device >>> but not on friend's device. Attempted to clear water from speaker >>> using Water lock feature, no fewer than 15 times. No success. >>> >>> 3. >>> Rebooted my device several times but speaker remained muffled. >>> >>> 4. >>> Went to Apple Store Genius Barr where they heard muffled sound as >>> compared to friend's device, with regard to VoiceOver. They, like >>> I, checked every conceivable setting on the device and all was as it should >>> have been. >>> >>> 5. >>> Because I have Apple Care Plus on my Watch, for faster service, used >>> onboard Apple Support app to begin replacement process, said process >>> having Apple ship me a new device, overnight delivery, via FedEx. I >>> began this process while at the genius Barr, using my beloved iPhone 8 Plus. >>> >>> 6. >>> In order to begin the replacement process, I had to unpair my watch >>> from my phone; then, the Apple tech could set up the shipping >>> details and create the RMA log. >>> >>> 7. >>> The final step in the process was to authorize Apple to put a hold >>> on my credit card before they ship the new watch. Then, if I do not >>> return the old watch after having received the new one, they can >>> charge me for the new watch. I have 3 days to complete the final step in >>> the replacement process. >>> I decided to wait until I returned home before providing my payment >>> info as I was not certain if they would accept Apple Pay or if I >>> would have to enter my card info, directly. The people at the >>> Genious Barr could not give me a definitive answer so I decided to >>> wait until I was in a more secure and quiet location before proceeding. >>> >>> 8. >>> On the way home, in the car, I decided to pair my current device >>> back to my phone so that I could continue to use it, muffled as it >>> was, while I waited for the new watch to arrive. >>> >>> 9. >>> During the pairing process, the sound quality switched from muffled >>> to normal. I heard it happen as I had VoiceOver enabled during the process. >>> It was
Re: A Strange Speaker Sound Scenario with Mark's Apple Watch, Series 4, with LTE
Hi Mark and all who are interested: I have finally re-paired my watch and think maybe there’s a slight improvement in the speaker but don’t think it’s as good as it should be but I have nothing to compare it with. I’m sure it used to be louder than it has been for some time. Will also need to test the mic when on a call because last time I used the watch to answer a call from my husband he couldn’t really hear me, said I was muffled, whereas in the past he could hear me fine. All the best Angie > On 6 Sep 2019, at 03:07, M. Taylor wrote: > > Hello Angie, > > Yes, try re-pairing the watch and see if it makes any difference. > > Let us know what happens. > > Mark > > -Original Message- > From: macvisionaries@googlegroups.com > [mailto:macvisionaries@googlegroups.com] On Behalf Of Angie Nutt > Sent: Wednesday, September 04, 2019 2:45 AM > To: macvisionaries@googlegroups.com > Subject: Re: A Strange Speaker Sound Scenario with Mark's Apple Watch, Series > 4, with LTE > > I’ve had the problem with the first watch which came out and now again with > the 3rd gen. It’s been like it for a while, never clears up. When I get round > to it I’ll try repairing again and see if it works. > > All the best > Angie > >> On 3 Sep 2019, at 13:02, 'Donna Goodin' via MacVisionaries >> wrote: >> >> Hi Mark, >> >> I'm guessing it was not the re-pairing that fixed the problem. >> >> This used to happen to me all the time on my series 1 watch after a >> work-out. It seemed as though a little bit of moisture--sweat in my >> case--got inside where the speaker is, muffling the sound. That happened to >> me fairly often, and it would always correct in about fifteen minutes. I'm >> guessing that a tiny bit of water got into your speaker when you were >> cleaning it, and by the time you re-paired, it had dried out. >> >> Just my theory. >> Cheers, >> Donna >> >>> On Sep 2, 2019, at 11:28 PM, M. Taylor wrote: >>> >>> Hello All, >>> >>> As the following makes absolutely no sense to me or any of the Apple >>> Techs with whom I discussed this matter, I will simply list what >>> happened earlier >>> today: >>> >>> 1. >>> With Apple Watch powered off, ran tiny stream of water over device to clean. >>> At the same time, a visiting friend, with an identical device, did >>> same, using same water source. >>> >>> 2. >>> Upon powering up Apple watch, speaker sound was muffled on my device >>> but not on friend's device. Attempted to clear water from speaker >>> using Water lock feature, no fewer than 15 times. No success. >>> >>> 3. >>> Rebooted my device several times but speaker remained muffled. >>> >>> 4. >>> Went to Apple Store Genius Barr where they heard muffled sound as >>> compared to friend's device, with regard to VoiceOver. They, like I, >>> checked every conceivable setting on the device and all was as it should >>> have been. >>> >>> 5. >>> Because I have Apple Care Plus on my Watch, for faster service, used >>> onboard Apple Support app to begin replacement process, said process >>> having Apple ship me a new device, overnight delivery, via FedEx. I >>> began this process while at the genius Barr, using my beloved iPhone 8 Plus. >>> >>> 6. >>> In order to begin the replacement process, I had to unpair my watch >>> from my phone; then, the Apple tech could set up the shipping details >>> and create the RMA log. >>> >>> 7. >>> The final step in the process was to authorize Apple to put a hold on >>> my credit card before they ship the new watch. Then, if I do not >>> return the old watch after having received the new one, they can >>> charge me for the new watch. I have 3 days to complete the final step in >>> the replacement process. >>> I decided to wait until I returned home before providing my payment >>> info as I was not certain if they would accept Apple Pay or if I >>> would have to enter my card info, directly. The people at the >>> Genious Barr could not give me a definitive answer so I decided to >>> wait until I was in a more secure and quiet location before proceeding. >>> >>> 8. >>> On the way home, in the car, I decided to pair my current device back >>> to my phone so that I could continue to use it, muffled as it was, >>> while I waited for the new watch to arrive. >>> >>> 9. >>> During the pairing process, the sound quality switched from muffled >>> to normal. I heard it happen as I had VoiceOver enabled during the process. >>> It was weird, to be totally honest. The sound simply returned to >>> normal. I mean it was flawless. Mind you, the time between when the >>> Apple genius heard the sound and the time in which it returned to normal >>> could not have >>> been longer than 15 minutes. After paring the watch, I ran it through a >>> battery of sound tests, comparing it with my friend's watch, and they >>> were virtually identical. >>> >>> 10. >>> Back at home, I ran both my watch and my friend's watch under some >>>
RE: A Strange Speaker Sound Scenario with Mark's Apple Watch, Series 4, with LTE
Hello Angie, Yes, try re-pairing the watch and see if it makes any difference. Let us know what happens. Mark -Original Message- From: macvisionaries@googlegroups.com [mailto:macvisionaries@googlegroups.com] On Behalf Of Angie Nutt Sent: Wednesday, September 04, 2019 2:45 AM To: macvisionaries@googlegroups.com Subject: Re: A Strange Speaker Sound Scenario with Mark's Apple Watch, Series 4, with LTE I’ve had the problem with the first watch which came out and now again with the 3rd gen. It’s been like it for a while, never clears up. When I get round to it I’ll try repairing again and see if it works. All the best Angie > On 3 Sep 2019, at 13:02, 'Donna Goodin' via MacVisionaries > wrote: > > Hi Mark, > > I'm guessing it was not the re-pairing that fixed the problem. > > This used to happen to me all the time on my series 1 watch after a work-out. > It seemed as though a little bit of moisture--sweat in my case--got inside > where the speaker is, muffling the sound. That happened to me fairly often, > and it would always correct in about fifteen minutes. I'm guessing that a > tiny bit of water got into your speaker when you were cleaning it, and by the > time you re-paired, it had dried out. > > Just my theory. > Cheers, > Donna > >> On Sep 2, 2019, at 11:28 PM, M. Taylor wrote: >> >> Hello All, >> >> As the following makes absolutely no sense to me or any of the Apple >> Techs with whom I discussed this matter, I will simply list what >> happened earlier >> today: >> >> 1. >> With Apple Watch powered off, ran tiny stream of water over device to clean. >> At the same time, a visiting friend, with an identical device, did >> same, using same water source. >> >> 2. >> Upon powering up Apple watch, speaker sound was muffled on my device >> but not on friend's device. Attempted to clear water from speaker >> using Water lock feature, no fewer than 15 times. No success. >> >> 3. >> Rebooted my device several times but speaker remained muffled. >> >> 4. >> Went to Apple Store Genius Barr where they heard muffled sound as >> compared to friend's device, with regard to VoiceOver. They, like I, >> checked every conceivable setting on the device and all was as it should >> have been. >> >> 5. >> Because I have Apple Care Plus on my Watch, for faster service, used >> onboard Apple Support app to begin replacement process, said process >> having Apple ship me a new device, overnight delivery, via FedEx. I >> began this process while at the genius Barr, using my beloved iPhone 8 Plus. >> >> 6. >> In order to begin the replacement process, I had to unpair my watch >> from my phone; then, the Apple tech could set up the shipping details >> and create the RMA log. >> >> 7. >> The final step in the process was to authorize Apple to put a hold on >> my credit card before they ship the new watch. Then, if I do not >> return the old watch after having received the new one, they can >> charge me for the new watch. I have 3 days to complete the final step in >> the replacement process. >> I decided to wait until I returned home before providing my payment >> info as I was not certain if they would accept Apple Pay or if I >> would have to enter my card info, directly. The people at the >> Genious Barr could not give me a definitive answer so I decided to >> wait until I was in a more secure and quiet location before proceeding. >> >> 8. >> On the way home, in the car, I decided to pair my current device back >> to my phone so that I could continue to use it, muffled as it was, >> while I waited for the new watch to arrive. >> >> 9. >> During the pairing process, the sound quality switched from muffled >> to normal. I heard it happen as I had VoiceOver enabled during the process. >> It was weird, to be totally honest. The sound simply returned to >> normal. I mean it was flawless. Mind you, the time between when the >> Apple genius heard the sound and the time in which it returned to normal >> could not have >> been longer than 15 minutes. After paring the watch, I ran it through a >> battery of sound tests, comparing it with my friend's watch, and they >> were virtually identical. >> >> 10. >> Back at home, I ran both my watch and my friend's watch under some >> water, just as I had done, earlier. This time, however, the sound on >> both watches was perfect. >> >> 11. >> Conducted more sound comparison tests and was satisfied that my watch >> is in good working order. >> >> 12. >> Called Apple Care to update them on the status of my watch and the >> representative documented the episode, thoroughly and we both agreed >> to leave the current RMA in place and allow it to expire on Thursday. >> This means that should I authorize Apple to place a hold on my card, >> then a new replacement watch will be overnighted to me; otherwise >> this particular RMA will expire. By the way, the process does accept >> payment via Apple Pay. >>
Re: A Strange Speaker Sound Scenario with Mark's Apple Watch, Series 4, with LTE
I’ve had the problem with the first watch which came out and now again with the 3rd gen. It’s been like it for a while, never clears up. When I get round to it I’ll try repairing again and see if it works. All the best Angie > On 3 Sep 2019, at 13:02, 'Donna Goodin' via MacVisionaries > wrote: > > Hi Mark, > > I'm guessing it was not the re-pairing that fixed the problem. > > This used to happen to me all the time on my series 1 watch after a work-out. > It seemed as though a little bit of moisture--sweat in my case--got inside > where the speaker is, muffling the sound. That happened to me fairly often, > and it would always correct in about fifteen minutes. I'm guessing that a > tiny bit of water got into your speaker when you were cleaning it, and by the > time you re-paired, it had dried out. > > Just my theory. > Cheers, > Donna > >> On Sep 2, 2019, at 11:28 PM, M. Taylor wrote: >> >> Hello All, >> >> As the following makes absolutely no sense to me or any of the Apple Techs >> with whom I discussed this matter, I will simply list what happened earlier >> today: >> >> 1. >> With Apple Watch powered off, ran tiny stream of water over device to clean. >> At the same time, a visiting friend, with an identical device, did same, >> using same water source. >> >> 2. >> Upon powering up Apple watch, speaker sound was muffled on my device but not >> on friend's device. Attempted to clear water from speaker using Water lock >> feature, no fewer than 15 times. No success. >> >> 3. >> Rebooted my device several times but speaker remained muffled. >> >> 4. >> Went to Apple Store Genius Barr where they heard muffled sound as compared >> to friend's device, with regard to VoiceOver. They, like I, checked every >> conceivable setting on the device and all was as it should have been. >> >> 5. >> Because I have Apple Care Plus on my Watch, for faster service, used onboard >> Apple Support app to begin replacement process, said process having Apple >> ship me a new device, overnight delivery, via FedEx. I began this process >> while at the genius Barr, using my beloved iPhone 8 Plus. >> >> 6. >> In order to begin the replacement process, I had to unpair my watch from my >> phone; then, the Apple tech could set up the shipping details and create the >> RMA log. >> >> 7. >> The final step in the process was to authorize Apple to put a hold on my >> credit card before they ship the new watch. Then, if I do not return the >> old watch after having received the new one, they can charge me for the new >> watch. I have 3 days to complete the final step in the replacement process. >> I decided to wait until I returned home before providing my payment info as >> I was not certain if they would accept Apple Pay or if I would have to enter >> my card info, directly. The people at the Genious Barr could not give me a >> definitive answer so I decided to wait until I was in a more secure and >> quiet location before proceeding. >> >> 8. >> On the way home, in the car, I decided to pair my current device back to my >> phone so that I could continue to use it, muffled as it was, while I waited >> for the new watch to arrive. >> >> 9. >> During the pairing process, the sound quality switched from muffled to >> normal. I heard it happen as I had VoiceOver enabled during the process. >> It was weird, to be totally honest. The sound simply returned to normal. I >> mean it was flawless. Mind you, the time between when the Apple genius >> heard the sound and the time in which it returned to normal could not have >> been longer than 15 minutes. After paring the watch, I ran it through a >> battery of sound tests, comparing it with my friend's watch, and they were >> virtually identical. >> >> 10. >> Back at home, I ran both my watch and my friend's watch under some water, >> just as I had done, earlier. This time, however, the sound on both watches >> was perfect. >> >> 11. >> Conducted more sound comparison tests and was satisfied that my watch is in >> good working order. >> >> 12. >> Called Apple Care to update them on the status of my watch and the >> representative documented the episode, thoroughly and we both agreed to >> leave the current RMA in place and allow it to expire on Thursday. This >> means that should I authorize Apple to place a hold on my card, then a new >> replacement watch will be overnighted to me; otherwise this particular RMA >> will expire. By the way, the process does accept payment via Apple Pay. >> >> Finally, as I stated at the outset, I have absolutely no idea why un-pairing >> and then, subsequently, re-pairing the watch to the phone should have made >> any difference in sound quality whatsoever, but, today, for whatever reason, >> it did. >> >> Mark >> >> >> -- >> The following information is important for all members of the Mac >> Visionaries list. >> >> If you have any questions or concerns about the running of this list, or if >> you feel
Re: A Strange Speaker Sound Scenario with Mark's Apple Watch, Series 4, with LTE
Hi Mark, I'm guessing it was not the re-pairing that fixed the problem. This used to happen to me all the time on my series 1 watch after a work-out. It seemed as though a little bit of moisture--sweat in my case--got inside where the speaker is, muffling the sound. That happened to me fairly often, and it would always correct in about fifteen minutes. I'm guessing that a tiny bit of water got into your speaker when you were cleaning it, and by the time you re-paired, it had dried out. Just my theory. Cheers, Donna > On Sep 2, 2019, at 11:28 PM, M. Taylor wrote: > > Hello All, > > As the following makes absolutely no sense to me or any of the Apple Techs > with whom I discussed this matter, I will simply list what happened earlier > today: > > 1. > With Apple Watch powered off, ran tiny stream of water over device to clean. > At the same time, a visiting friend, with an identical device, did same, > using same water source. > > 2. > Upon powering up Apple watch, speaker sound was muffled on my device but not > on friend's device. Attempted to clear water from speaker using Water lock > feature, no fewer than 15 times. No success. > > 3. > Rebooted my device several times but speaker remained muffled. > > 4. > Went to Apple Store Genius Barr where they heard muffled sound as compared > to friend's device, with regard to VoiceOver. They, like I, checked every > conceivable setting on the device and all was as it should have been. > > 5. > Because I have Apple Care Plus on my Watch, for faster service, used onboard > Apple Support app to begin replacement process, said process having Apple > ship me a new device, overnight delivery, via FedEx. I began this process > while at the genius Barr, using my beloved iPhone 8 Plus. > > 6. > In order to begin the replacement process, I had to unpair my watch from my > phone; then, the Apple tech could set up the shipping details and create the > RMA log. > > 7. > The final step in the process was to authorize Apple to put a hold on my > credit card before they ship the new watch. Then, if I do not return the > old watch after having received the new one, they can charge me for the new > watch. I have 3 days to complete the final step in the replacement process. > I decided to wait until I returned home before providing my payment info as > I was not certain if they would accept Apple Pay or if I would have to enter > my card info, directly. The people at the Genious Barr could not give me a > definitive answer so I decided to wait until I was in a more secure and > quiet location before proceeding. > > 8. > On the way home, in the car, I decided to pair my current device back to my > phone so that I could continue to use it, muffled as it was, while I waited > for the new watch to arrive. > > 9. > During the pairing process, the sound quality switched from muffled to > normal. I heard it happen as I had VoiceOver enabled during the process. > It was weird, to be totally honest. The sound simply returned to normal. I > mean it was flawless. Mind you, the time between when the Apple genius > heard the sound and the time in which it returned to normal could not have > been longer than 15 minutes. After paring the watch, I ran it through a > battery of sound tests, comparing it with my friend's watch, and they were > virtually identical. > > 10. > Back at home, I ran both my watch and my friend's watch under some water, > just as I had done, earlier. This time, however, the sound on both watches > was perfect. > > 11. > Conducted more sound comparison tests and was satisfied that my watch is in > good working order. > > 12. > Called Apple Care to update them on the status of my watch and the > representative documented the episode, thoroughly and we both agreed to > leave the current RMA in place and allow it to expire on Thursday. This > means that should I authorize Apple to place a hold on my card, then a new > replacement watch will be overnighted to me; otherwise this particular RMA > will expire. By the way, the process does accept payment via Apple Pay. > > Finally, as I stated at the outset, I have absolutely no idea why un-pairing > and then, subsequently, re-pairing the watch to the phone should have made > any difference in sound quality whatsoever, but, today, for whatever reason, > it did. > > Mark > > > -- > The following information is important for all members of the Mac Visionaries > list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your Mac Visionaries list moderator is Mark Taylor. You can reach mark at: > mk...@ucla.edu and your owner is Cara Quinn - you can reach Cara at > caraqu...@caraquinn.com > > The archives for this list can be searched at: > http://www.mail-archive.com/macvisionaries@googlegroups.com/ >
Re: A Strange Speaker Sound Scenario with Mark's Apple Watch, Series 4, with LTE
Mine usually sounds muffled for a while after it gets wet. It doesn’t happen as often with the four as it did with that too, but it does happen sometimes. I am not sure why it happens sometimes not all the time though. Glad yours is back working again. Take care, Lois Sent from my iPhone > On Sep 3, 2019, at 1:20 AM, Simon A Fogarty wrote: > > Hi Mark, > > Had a similar situation with my series 2 watch after swimming in a pool. > > But mine lasted 3 days before correcting itself. > > I ended up not getting it replaced and sticking with the original. > > Weird I know, but hey what do you do. > > As for more of a concern, > Why did the apple genius bar not know if the replacement would allow you to > use apple pay a product of their own, > > Surely the company providing the payment option should accept their own > payment option. > > And why did the genius not know this off the top of their head. > > > > -Original Message- > From: macvisionaries@googlegroups.com On > Behalf Of M. Taylor > Sent: Tuesday, 3 September 2019 4:29 PM > To: macvisionaries@googlegroups.com > Subject: A Strange Speaker Sound Scenario with Mark's Apple Watch, Series 4, > with LTE > > Hello All, > > As the following makes absolutely no sense to me or any of the Apple Techs > with whom I discussed this matter, I will simply list what happened earlier > today: > > 1. > With Apple Watch powered off, ran tiny stream of water over device to clean. > At the same time, a visiting friend, with an identical device, did same, > using same water source. > > 2. > Upon powering up Apple watch, speaker sound was muffled on my device but not > on friend's device. Attempted to clear water from speaker using Water lock > feature, no fewer than 15 times. No success. > > 3. > Rebooted my device several times but speaker remained muffled. > > 4. > Went to Apple Store Genius Barr where they heard muffled sound as compared to > friend's device, with regard to VoiceOver. They, like I, checked every > conceivable setting on the device and all was as it should have been. > > 5. > Because I have Apple Care Plus on my Watch, for faster service, used onboard > Apple Support app to begin replacement process, said process having Apple > ship me a new device, overnight delivery, via FedEx. I began this process > while at the genius Barr, using my beloved iPhone 8 Plus. > > 6. > In order to begin the replacement process, I had to unpair my watch from my > phone; then, the Apple tech could set up the shipping details and create the > RMA log. > > 7. > The final step in the process was to authorize Apple to put a hold on my > credit card before they ship the new watch. Then, if I do not return the old > watch after having received the new one, they can charge me for the new > watch. I have 3 days to complete the final step in the replacement process. > I decided to wait until I returned home before providing my payment info as I > was not certain if they would accept Apple Pay or if I would have to enter my > card info, directly. The people at the Genious Barr could not give me a > definitive answer so I decided to wait until I was in a more secure and quiet > location before proceeding. > > 8. > On the way home, in the car, I decided to pair my current device back to my > phone so that I could continue to use it, muffled as it was, while I waited > for the new watch to arrive. > > 9. > During the pairing process, the sound quality switched from muffled to > normal. I heard it happen as I had VoiceOver enabled during the process. > It was weird, to be totally honest. The sound simply returned to normal. I > mean it was flawless. Mind you, the time between when the Apple genius heard > the sound and the time in which it returned to normal could not have > been longer than 15 minutes. After paring the watch, I ran it through a > battery of sound tests, comparing it with my friend's watch, and they were > virtually identical. > > 10. > Back at home, I ran both my watch and my friend's watch under some water, > just as I had done, earlier. This time, however, the sound on both watches > was perfect. > > 11. > Conducted more sound comparison tests and was satisfied that my watch is in > good working order. > > 12. > Called Apple Care to update them on the status of my watch and the > representative documented the episode, thoroughly and we both agreed to leave > the current RMA in place and allow it to expire on Thursday. This means that > should I authorize Apple to place a hold on my card, then a new replacement > watch will be overnighted to me; otherwise this particular RMA will expire. > By the way, the process does accept payment via Apple Pay. > > Finally, as I stated at the outset, I have absolutely no idea why un-pairing > and then, subsequently, re-pairing the watch to the phone should have made > any difference in sound quality whatsoever, but, today, for
RE: A Strange Speaker Sound Scenario with Mark's Apple Watch, Series 4, with LTE
Hi Mark, Had a similar situation with my series 2 watch after swimming in a pool. But mine lasted 3 days before correcting itself. I ended up not getting it replaced and sticking with the original. Weird I know, but hey what do you do. As for more of a concern, Why did the apple genius bar not know if the replacement would allow you to use apple pay a product of their own, Surely the company providing the payment option should accept their own payment option. And why did the genius not know this off the top of their head. -Original Message- From: macvisionaries@googlegroups.com On Behalf Of M. Taylor Sent: Tuesday, 3 September 2019 4:29 PM To: macvisionaries@googlegroups.com Subject: A Strange Speaker Sound Scenario with Mark's Apple Watch, Series 4, with LTE Hello All, As the following makes absolutely no sense to me or any of the Apple Techs with whom I discussed this matter, I will simply list what happened earlier today: 1. With Apple Watch powered off, ran tiny stream of water over device to clean. At the same time, a visiting friend, with an identical device, did same, using same water source. 2. Upon powering up Apple watch, speaker sound was muffled on my device but not on friend's device. Attempted to clear water from speaker using Water lock feature, no fewer than 15 times. No success. 3. Rebooted my device several times but speaker remained muffled. 4. Went to Apple Store Genius Barr where they heard muffled sound as compared to friend's device, with regard to VoiceOver. They, like I, checked every conceivable setting on the device and all was as it should have been. 5. Because I have Apple Care Plus on my Watch, for faster service, used onboard Apple Support app to begin replacement process, said process having Apple ship me a new device, overnight delivery, via FedEx. I began this process while at the genius Barr, using my beloved iPhone 8 Plus. 6. In order to begin the replacement process, I had to unpair my watch from my phone; then, the Apple tech could set up the shipping details and create the RMA log. 7. The final step in the process was to authorize Apple to put a hold on my credit card before they ship the new watch. Then, if I do not return the old watch after having received the new one, they can charge me for the new watch. I have 3 days to complete the final step in the replacement process. I decided to wait until I returned home before providing my payment info as I was not certain if they would accept Apple Pay or if I would have to enter my card info, directly. The people at the Genious Barr could not give me a definitive answer so I decided to wait until I was in a more secure and quiet location before proceeding. 8. On the way home, in the car, I decided to pair my current device back to my phone so that I could continue to use it, muffled as it was, while I waited for the new watch to arrive. 9. During the pairing process, the sound quality switched from muffled to normal. I heard it happen as I had VoiceOver enabled during the process. It was weird, to be totally honest. The sound simply returned to normal. I mean it was flawless. Mind you, the time between when the Apple genius heard the sound and the time in which it returned to normal could not have been longer than 15 minutes. After paring the watch, I ran it through a battery of sound tests, comparing it with my friend's watch, and they were virtually identical. 10. Back at home, I ran both my watch and my friend's watch under some water, just as I had done, earlier. This time, however, the sound on both watches was perfect. 11. Conducted more sound comparison tests and was satisfied that my watch is in good working order. 12. Called Apple Care to update them on the status of my watch and the representative documented the episode, thoroughly and we both agreed to leave the current RMA in place and allow it to expire on Thursday. This means that should I authorize Apple to place a hold on my card, then a new replacement watch will be overnighted to me; otherwise this particular RMA will expire. By the way, the process does accept payment via Apple Pay. Finally, as I stated at the outset, I have absolutely no idea why un-pairing and then, subsequently, re-pairing the watch to the phone should have made any difference in sound quality whatsoever, but, today, for whatever reason, it did. Mark -- The following information is important for all members of the Mac Visionaries list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your Mac Visionaries list moderator is Mark Taylor. You can reach mark at: mk...@ucla.edu and your owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at:
