Re: [mailop] What am I supposed to do with abuse complaints on legit mail?

On Tue, Jan 11, 2022 at 11:40:10AM +, Laura Atkins via mailop wrote: > > On 11 Jan 2022, at 10:25, Alessandro Vesely via mailop > > wrote: > > On Tue 11/Jan/2022 07:40:31 +0100 Hans-Martin Mosner via mailop wrote: > >> As a list admin, you're between a rock and a hard place. In some > >> cas

Re: [mailop] blocked by microsoft -- support procedure?

On 2022-01-11 12:32 p.m., Mark G Thomas via mailop wrote: Hi, On Tue, Jan 11, 2022 at 11:21:47AM -0800, Michael Peddemors via mailop wrote: On 2022-01-11 11:04 a.m., Mark G Thomas via mailop wrote: Here's an example from one ticket, however I'm more looking for whether there is anything I can

Re: [mailop] [E] Re: What am I supposed to do with abuse complaints on legit mail?

Dnia 11.01.2022 o godz. 19:12:14 Andrew C Aitchison via mailop pisze: > > But yes, if the user downloads the message with something like fetchmail, > then uses thunderbird to read the *local* inbox. In recent Thunderbird versions the support for "movemail" type accounts, ie. local system mailboxe

Re: [mailop] [E] Re: What am I supposed to do with abuse complaints on legit mail?

Dnia 11.01.2022 o godz. 16:57:21 Matthias Leisi via mailop pisze: > >> How would it know the difference if it was Thunderbird, or the user? > > > > You can guess by timing. > > > > If the message is moved to spam folder immediately after being fetched by > > client, then it is an automated filter

Re: [mailop] [EXTERNAL] blocked by microsoft -- support procedure?

delist@ is very much monitored, but December saw an incredible increase in abusive traffic thru our system, and responses ... have been delayed. Aloha, Michael. -- Michael J Wise Microsoft Corporation| Spam Analysis "Your Spam Specimen Has Been Processed." Open a ticket for Hotmail ? -Ori

Re: [mailop] blocked by microsoft -- support procedure?

On 1/11/22 2:21 PM, Michael Peddemors via mailop wrote: On 2022-01-11 11:04 a.m., Mark G Thomas via mailop wrote: Here's an example from one ticket, however I'm more looking for whether there is anything I can do to facilitate improving this overall, then starting trying to intervene about (man

Re: [mailop] blocked by microsoft -- support procedure?

Hi, On Tue, Jan 11, 2022 at 11:21:47AM -0800, Michael Peddemors via mailop wrote: > On 2022-01-11 11:04 a.m., Mark G Thomas via mailop wrote: > >Here's an example from one ticket, however I'm more looking for whether > >there is anything I can do to facilitate improving this overall, then > >start

Re: [mailop] [E] Re: What am I supposed to do with abuse complaints on legit mail?

On 2022-01-11 03:29, Jaroslaw Rafa via mailop wrote: Dnia 10.01.2022 o godz. 19:30:02 Dave Warren via mailop pisze: How would it know the difference if it was Thunderbird, or the user? You can guess by timing. If the message is moved to spam folder immediately after being fetched by client, th

Re: [mailop] What am I supposed to do with abuse complaints on legit mail?

On 2022-01-11 09:11, Lukas Tribus via mailop wrote: in my opinion Office 365 does it right (in the browser). When marking an email as Junk, it will ask the user whether the message should*ALSO* be reported. This hints at the possibility that this will land at a human person (can be true for abu

Re: [mailop] blocked by microsoft -- support procedure?

On 2022-01-11 11:04 a.m., Mark G Thomas via mailop wrote: Here's an example from one ticket, however I'm more looking for whether there is anything I can do to facilitate improving this overall, then starting trying to intervene about (many!) specific tickets and IPs. I would be happy to help wit

Re: [mailop] [E] Re: What am I supposed to do with abuse complaints on legit mail?

On 2022-01-11 03:29, Jaroslaw Rafa via mailop wrote: Dnia 10.01.2022 o godz. 19:30:02 Dave Warren via mailop pisze: How would it know the difference if it was Thunderbird, or the user? You can guess by timing. If the message is moved to spam folder immediately after being fetched by client,

Re: [mailop] [E] Re: What am I supposed to do with abuse complaints on legit mail?

On Tue, 11 Jan 2022, Matthias Leisi via mailop wrote: How would it know the difference if it was Thunderbird, or the user? You can guess by timing. If the message is moved to spam folder immediately after being fetched by client, then it is an automated filter action. If there is at least a f

[mailop] blocked by microsoft -- support procedure?

Hi, I'm not generally involved in our support issues, but a coworker at my work (Linode) reached out to me about what looks to be a new problem involving hosting customers being blocked by by Microsoft. We have 150-200 new support tickets about this, starting on December 21, 2021. Our support

Re: [mailop] [E] Re: What am I supposed to do with abuse complaints on legit mail?

>> How would it know the difference if it was Thunderbird, or the user? > > You can guess by timing. > > If the message is moved to spam folder immediately after being fetched by > client, then it is an automated filter action. If there is at least a few > seconds delay, then it is probably the u

Re: [mailop] [E] Re: What am I supposed to do with abuse complaints on legit mail?

/ > Maybe set up an address like mailto:spamrep...@your-provider.com where users > should > forward all messages they consider to be spam? Not helpful. And please don't encourage regular users to forward spam to abuse addresses. Forwarded mails are usually missing most relevant information which

Re: [mailop] Anyone from @t-online.de or @laposte.net on list?

Well, they're not =) They also have an extensive Postmaster page https://postmaster.laposte.net/categories/j-ai-un-message-d-erreur/mes-envois-sont-bloques Did you try postmaster@ and ab...@laposte.net already? -- Benjamin From: mailop On Behalf Of Xavier Beaudouin vi

Re: [mailop] What am I supposed to do with abuse complaints on legit mail?

11. Januar 2022 17:11, "Lukas Tribus via mailop" schrieb: > > Not hiding your actions in front of your own users would be a great > start, that doesn't mean you need to explain ARF reporting to Jennice > in Accounting, as the Office 365 implementation shows. It's as simple > as "Do you want to r

Re: [mailop] [E] Re: What am I supposed to do with abuse complaints on legit mail?

On Tue, Jan 11, 2022 at 2:39 AM Jaroslaw Rafa via mailop wrote: > > Maybe set up an address like spamrep...@your-provider.com where users > should > forward all messages they consider to be spam? > Not helpful. And please don't encourage regular users to forward spam to abuse addresses. Forwarde

Re: [mailop] Anyone from @t-online.de or @laposte.net on list?

Hello, About @laposte.net, afaik this thing is more or less in abandonware with french post. Maybe you can try reach some french administrators on frnog mailing list. Regards, Xavier > De: "mailop" > À: "mailop" > Envoyé: Mardi 11 Janvier 2022 02:05:09 > Objet: [mailop] Anyone from @t-on

Re: [mailop] What am I supposed to do with abuse complaints on legit mail?

Hello, in my opinion Office 365 does it right (in the browser). When marking an email as Junk, it will ask the user whether the message should *ALSO* be reported. This hints at the possibility that this will land at a human person (can be true for abuse reports), which makes this a good UI choic

Re: [mailop] Anyone from @t-online.de or @laposte.net on list?

Hey Omid, what's wrong with our postmaster site https://postmaster.t-online.de/index.en.html or just contacting the address named in each and every single reject message? Cheers Florian Von: mailop Im Auftrag von Omid Majdi via mailop Gesendet: Dienstag, 11. Januar 2022 02:05 An: mailop@mail

Re: [mailop] What am I supposed to do with abuse complaints on legit mail?

> On 11 Jan 2022, at 10:25, Alessandro Vesely via mailop > wrote: > > On Tue 11/Jan/2022 07:40:31 +0100 Hans-Martin Mosner via mailop wrote: >> As a list admin, you're between a rock and a hard place. In some cases, >> unsubscribing the user who unknowingly caused the spam report is indeed th

Re: [mailop] [E] Re: What am I supposed to do with abuse complaints on legit mail?

Dnia 10.01.2022 o godz. 19:30:02 Dave Warren via mailop pisze: > > How would it know the difference if it was Thunderbird, or the user? You can guess by timing. If the message is moved to spam folder immediately after being fetched by client, then it is an automated filter action. If there is at

Re: [mailop] What am I supposed to do with abuse complaints on legit mail?

On Tue 11/Jan/2022 07:40:31 +0100 Hans-Martin Mosner via mailop wrote: As a list admin, you're between a rock and a hard place. In some cases, unsubscribing the user who unknowingly caused the spam report is indeed the easiest way out. If you find that your interest in keeping the subscriber on