Re: [mailop] [External] Re: Horrible week for email deliverability - Looking for help with RackSpace/Emailsrvr

2020-03-27 Thread Chris via mailop
Everybody is talking past each other with different scenarios in mind and each has different answers. How useful can that be? ___ mailop mailing list mailop@mailop.org https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop

Re: [mailop] [External] Re: Horrible week for email deliverability - Looking for help with RackSpace/Emailsrvr

2020-03-27 Thread Hal Murray via mailop
> Is there any precedent on how fresh / recent the "established business > relationship" must be to cover sending largely superfluous email? Sure, simple. If it is superfluous, don't send it. > If it's been less than a year since I conducted business with the sender and > they have an unsubsc

Re: [mailop] [External] Re: Horrible week for email deliverability - Looking for help with RackSpace/Emailsrvr

2020-03-27 Thread Kevin A. McGrail via mailop
On 3/27/2020 6:25 AM, Paul Smith via mailop wrote: >> If the original poster meant something different by ESP, I >> misunderstood their terminology. >> > That's fine. It's worth clarifying terminology. Hi All, Great point about terminology.  I'm the CEO emeritus for Peregrine Computer Consultants

Re: [mailop] [External] Re: Horrible week for email deliverability - Looking for help with RackSpace/Emailsrvr

2020-03-27 Thread John Levine via mailop
In article you write: >-=-=-=-=-=- >-=-=-=-=-=- > >On 3/26/20 11:20 AM, John R Levine via mailop wrote: >> As I'm sure you're aware, we've seen way too much spam from people who >> imagine that COVID is an excuse to reanimate zombie lists. > >Is there any precedent on how fresh / recent the "est

Re: [mailop] [External] Re: Horrible week for email deliverability - Looking for help with RackSpace/Emailsrvr

2020-03-27 Thread Kevin A. McGrail via mailop
On 3/27/2020 4:32 AM, Laura Atkins wrote: > All in all, I think you need to look a lot harder at what your free > customers are sending to their “friends and family” and think harder > about restricting their ability to cause problems for your paying > customers. Just a note, we don't have free cu

Re: [mailop] [External] Re: Horrible week for email deliverability - Looking for help with RackSpace/Emailsrvr

2020-03-27 Thread Paul Smith via mailop
On 27/03/2020 09:58, Laura Atkins wrote: I understand why you consider yourself an ESP. That’s not how i would refer to you. You’re an email hosting provider, because you host both the inbound and the outbound piece of mail. ESPs handle outbound, and the necessary bits of inbound to make SMT

Re: [mailop] [External] Re: Horrible week for email deliverability - Looking for help with RackSpace/Emailsrvr

2020-03-27 Thread Laura Atkins via mailop
> On 27 Mar 2020, at 09:05, Paul Smith via mailop wrote: > > On 27/03/2020 08:32, Laura Atkins via mailop wrote: >> You have folks using a bulk ESP to send friends and family email? Do you >> have a free package or something that makes it appealing for individuals to >> go through all the work

Re: [mailop] [External] Re: Horrible week for email deliverability - Looking for help with RackSpace/Emailsrvr

2020-03-27 Thread Paul Smith via mailop
On 27/03/2020 08:32, Laura Atkins via mailop wrote: You have folks using a bulk ESP to send friends and family email? Do you have a free package or something that makes it appealing for individuals to go through all the work of setting up an ESP account just to send personal mail to their frien

Re: [mailop] [External] Re: Horrible week for email deliverability - Looking for help with RackSpace/Emailsrvr

2020-03-27 Thread Laura Atkins via mailop
> On 26 Mar 2020, at 16:45, Kevin A. McGrail via mailop > wrote: > > > On 3/26/2020 12:37 PM, John Levine wrote: >> In article <62e55123-d1d0-f67b-9d03-191c8caaa...@pccc.com> you write: >> >>> We're a small ESP but respected and vigilant anti-spam community >>> members. However, our mail vol

Re: [mailop] [External] Re: Horrible week for email deliverability - Looking for help with RackSpace/Emailsrvr

2020-03-26 Thread Grant Taylor via mailop
On 3/26/20 11:20 AM, John R Levine via mailop wrote: As I'm sure you're aware, we've seen way too much spam from people who imagine that COVID is an excuse to reanimate zombie lists. Is there any precedent on how fresh / recent the "established business relationship" must be to cover sending l

Re: [mailop] [External] Re: Horrible week for email deliverability - Looking for help with RackSpace/Emailsrvr

2020-03-26 Thread Kevin A. McGrail via mailop
On 3/26/2020 1:09 PM, Jay Hennigan via mailop wrote: > It's primarily fatigue on how XYZ place is dealing with the virus > where the recipient hasn't heard from XYZ place in the better part of > a decade. We'll agree to disagree.  This isn't spam as there was consent and it's transactional based. 

Re: [mailop] [External] Re: Horrible week for email deliverability - Looking for help with RackSpace/Emailsrvr

2020-03-26 Thread John R Levine via mailop
Messages of all type but not a single feedback loop complaint.  These are definitely FPs as I disagree with your statement that a notice about COVID-19 from someone who signed up to a list would be false positives. ?? These are confirmed, opt-in customer / community lists.  Things like Fire Depa

Re: [mailop] [External] Re: Horrible week for email deliverability - Looking for help with RackSpace/Emailsrvr

2020-03-26 Thread Jay Hennigan via mailop
On 3/26/20 09:45, Kevin A. McGrail via mailop wrote: On 3/26/2020 12:37 PM, John Levine wrote: Do you know what your customers are sending? If it's blasts of "hey person who visited our web site eight years ago, we're very concerned about COVID and we're washing our hands and here's a coupon

Re: [mailop] [External] Re: Horrible week for email deliverability - Looking for help with RackSpace/Emailsrvr

2020-03-26 Thread Kevin A. McGrail via mailop
On 3/26/2020 12:37 PM, John Levine wrote: > In article <62e55123-d1d0-f67b-9d03-191c8caaa...@pccc.com> you write: > >> We're a small ESP but respected and vigilant anti-spam community >> members.  However, our mail volume is through the roof because of the >> pandemic and we're seeing false positi