Re: [mailop] Erroneous Hotmail spam/junk JMR email due to recipient error, where's the operator feedback loop?

2019-10-09 Thread Jaroslaw Rafa via mailop
Dnia 8.10.2019 o godz. 14:05:20 Brandon Long via mailop pisze: > At one point when I was complaining about the Gmail UI for that, I did a > survey, and several competing products used the exact opposite > iconography for spam/trask, > just leading to more user confusion... and us making sure to

Re: [mailop] Erroneous Hotmail spam/junk JMR email due to recipient error, where's the operator feedback loop?

2019-10-08 Thread Matt Palmer via mailop
On Tue, Oct 08, 2019 at 03:55:10PM +0200, Benoit Panizzon via mailop wrote: > Yet another one, reported a work report with full salary detail from > his employer, not aware that Microsoft would forward that sensitive data > to our abuse desk. This one, at least, smells like it might be a GDPR

Re: [mailop] Erroneous Hotmail spam/junk JMR email due to recipient error, where's the operator feedback loop?

2019-10-08 Thread Matt Palmer via mailop
On Tue, Oct 08, 2019 at 12:01:20PM -0700, Luis E. Muñoz via mailop wrote: > On 8 Oct 2019, at 6:55, Benoit Panizzon via mailop wrote: > > 3: Try to make it more obvious in the documentation of that junk > > folder, that moving emails there will lead to a complaint to the > > senders ISP. > > I've

Re: [mailop] Erroneous Hotmail spam/junk JMR email due to recipient error, where's the operator feedback loop?

2019-10-08 Thread Russell Clemings via mailop
I've noticed when using Gmail that I can trash a message, or I can report it as spam and (sometimes) choose between "report" and "report and unsubscribe." But I don't think I can "trash and unsubscribe," and I don't think there's a way (other than scrolling through the message looking for a

Re: [mailop] Erroneous Hotmail spam/junk JMR email due to recipient error, where's the operator feedback loop?

2019-10-08 Thread Grant Taylor via mailop
On 10/8/19 3:05 PM, Brandon Long via mailop wrote: … people still use report spam as "I don't want to receive this any more". I'd like to see MUAs get smart enough to question what needs to be done when people indicate "I don't want to receive this any more". If the message passes all

Re: [mailop] Erroneous Hotmail spam/junk JMR email due to recipient error, where's the operator feedback loop?

2019-10-08 Thread Brandon Long via mailop
At one point when I was complaining about the Gmail UI for that, I did a survey, and several competing products used the exact opposite iconography for spam/trask, just leading to more user confusion... and us making sure to use something very different for report spam. No idea if it helped or

Re: [mailop] Erroneous Hotmail spam/junk JMR email due to recipient error, where's the operator feedback loop?

2019-10-08 Thread Luis E. Muñoz via mailop
On 8 Oct 2019, at 6:55, Benoit Panizzon via mailop wrote: 3: Try to make it more obvious in the documentation of that junk folder, that moving emails there will lead to a complaint to the senders ISP. I've always believed that "junk" is too subtle – although English is not my first

Re: [mailop] Erroneous Hotmail spam/junk JMR email due to recipient error, where's the operator feedback loop?

2019-10-08 Thread Benoit Panizzon via mailop
Hi Chris I have exactly the same issue. I have found a hotmail user who made rule to 'save' all emails from a whole list of 'known friends' sender to the 'junk' folder. Causing an immediate Spam Complaint from Microsoft every time one of our customers sends that hotmail user an email. The

[mailop] Erroneous Hotmail spam/junk JMR email due to recipient error, where's the operator feedback loop?

2019-10-08 Thread Chris Woods via mailop
Today I had to deal with an erroneous Hotmail JMR notification via my SNDS registration - the email was an order confirmation to a customer, it appears they use the Junk/Spam button as a Delete button. Once I receive this email, if I can demonstrate that it wasn't actually a complaint but was