Re: [mailop] hotmail and msn problem
On Sun, Oct 15, 2023 at 05:53:07PM +0200, Thom Pol via mailop wrote: > > Same problem here. For almost 4 weeks now, one of our IP addresses > is blocked and submitting 3 tickets/emailing them has not helped. I > don't see any other way to get in touch with the correct people. > What is going on?! Thanks (thank you!) to the gnomes that work behind the scenes this was fixed, at least for my use case. Maybe try sending a new email and if it fails file the form and if it fails report here on the case#. I don't know of a better solution but sometimes quiet persistence works. -- Jyri J. Virkki - Santa Cruz, CA -- ___ mailop mailing list mailop@mailop.org https://list.mailop.org/listinfo/mailop
Re: [mailop] hotmail and msn problem
To update this thread, the same problem with https://olcsupport.office.com/ continues, been a few weeks now. If anyone knows of an alternate way to reach microsoft since that form is no longer usable, please share. Thanks for your patience, we are currently experiencing technical difficulties and our engineers are working to resolve the issue at the earliest. Thanks again, Outlook.com Deliverability Support Your service request number is 7025300379 if you need it. On Thu, Sep 28, 2023 at 03:15:27PM +, Allen Kevorkov via mailop wrote: > > It appears multiple senders are experiencing this. Resubmitting the > ticket for the same IP resulted in the same response. Replying to > this message is ignored. Other tickets / IPs are handled > 'properly'. This seems to be isolated to particular IPs, which are > no different in quality / volume compared to others, which are > responded to as expected. > > Microsoft: sample ticket numbers: 7024382881, 7024452394. > > > > > > On Tuesday, September 26, 2023 at 02:18:05 PM EDT, Jyri J. Virkki via > mailop wrote: > > > A couple times every year Microsoft (at least for hotmail and msn > recipients) keeps re-adding my IP to their blocklist for no reason. > > Normally this has been relatively painless, I have used the form at > > https://olcsupport.office.com/ > > to report the problem and it always gets fixed within a day so no > biggie. > > Last week and into this week the above form seems to have stopped > working. I can submit the info, but I quickly get an autoresponder > email back saying they are experiencing technical difficulties (see > text quoted below). This has been going for two weeks now so does not > appear to be a temporary glitch. > > Anyone know of an alternate way to report the problem or have any > insight on whether this "technical difficulty" will be fixed? > > Thanks! > > Thanks for your patience, we are currently experiencing technical > difficulties and our engineers are working to resolve the issue at the > earliest. > > Thanks again, > > Outlook.com Deliverability Support > > Your service request number is 7024633717 if you need it. > > > -- > Jyri J. Virkki - Santa Cruz, CA > > > > > -- > ___ > mailop mailing list > mailop@mailop.org > https://list.mailop.org/listinfo/mailop > > ___ > mailop mailing list > mailop@mailop.org > https://list.mailop.org/listinfo/mailop -- Jyri J. Virkki - Santa Cruz, CA -- ___ mailop mailing list mailop@mailop.org https://list.mailop.org/listinfo/mailop
[mailop] hotmail and msn problem
A couple times every year Microsoft (at least for hotmail and msn recipients) keeps re-adding my IP to their blocklist for no reason. Normally this has been relatively painless, I have used the form at https://olcsupport.office.com/ to report the problem and it always gets fixed within a day so no biggie. Last week and into this week the above form seems to have stopped working. I can submit the info, but I quickly get an autoresponder email back saying they are experiencing technical difficulties (see text quoted below). This has been going for two weeks now so does not appear to be a temporary glitch. Anyone know of an alternate way to report the problem or have any insight on whether this "technical difficulty" will be fixed? Thanks! Thanks for your patience, we are currently experiencing technical difficulties and our engineers are working to resolve the issue at the earliest. Thanks again, Outlook.com Deliverability Support Your service request number is 7024633717 if you need it. -- Jyri J. Virkki - Santa Cruz, CA -- ___ mailop mailing list mailop@mailop.org https://list.mailop.org/listinfo/mailop
Re: [mailop] Update: it's not. Re: T-Online is now really blocking messages from non-commercial and simliar senders
On Thu, Oct 20, 2022 at 01:44:56PM -0600, Grant Taylor via mailop wrote: > > Try this: Does the taxi fail to take you to someone's house if the > person opens their front door, sees it is you, and then slams the > door in your face? -- Did the taxi fail to get you to the person's > front door in any way? None of the three analogies is really comparable (phone call, postal mail, taxi) because in each case the person doing the rejecting is the intended recipient. Who certainly has the moral right to reject. Try this: You live in an apartment and invite a friend over for dinner (message sent by you and received by your friend). They take the taxi over to your place and arrive (response email IP packet reaches t-online). But, your building has a cantankerous doorman who doesn't like how your friend looks and slams the door in their face. The doorman doesn't check whether you wanted this visitor and doesn't even tell you what they just did. So, you sit in your apartment all night waiting and wondering why the friend isn't arriving but you will never know. That's a good analogy for t-online. Both the sender and recipient are innocent victims of t-online's oddball behavior. -- Jyri J. Virkki - Santa Cruz, CA -- ___ mailop mailing list mailop@mailop.org https://list.mailop.org/listinfo/mailop
Re: [mailop] blocked by microsoft -- support procedure?
On Tue, Jan 11, 2022 at 02:04:56PM -0500, Mark G Thomas via mailop wrote: > > I'm not generally involved in our support issues, but a coworker at > my work (Linode) reached out to me about what looks to be a new problem > involving hosting customers being blocked by by Microsoft. We have > 150-200 new support tickets about this, starting on December 21, 2021. > Our support goes back and forth with the customers and tries to help, > typically 4 responses, but up to 48, per ticket, and both support and > customers are growing increasingly frustrated. Thanks for the support! Mine is one of those hundreds of tickets (FYI 16748061). relay=hotmail-com.olc.protection.outlook.com[104.47.14.33]:25, delay=0.85, delays=0.04/0.02/0.63/0.16, dsn=5.7.1, status=bounced (host hotmail-com.olc.protection.outlook.com[104.47.14.33] said: 550 5.7.1 Unfortunately, messages from [66.175.223.185] weren't sent. Please contact your Internet service provider since part of their network is on our block list (S3140). You can also refer your provider to http://mail.live.com/mail/troubleshooting.aspx#errors. [VI1EUR04FT006.eop-eur04.prod.protection.outlook.com] (in reply to MAIL FROM command)) Based on discussion in HN, it seems Microsoft has suddenly blocked off large parts of the Internet sometime in late December, the delivery problem is much broader than Linode IP space. Aside from filing a ticket with Linode (due to the "Please contact your Internet service provider since part of their network is on our block list" part in the message) I also tried various ways to contact Microsoft directly with limited success. I received prompt replies but they are the same bot-reply form letter, so not clear if anyone is reading them. I got the same response that Linode got (based on the support ticket) "Not qualified for mitigation 66.175.223.185/32 Our investigation has determined that the above IP(s) do not qualify for mitigation." However, today I tried writing to my friend at hotmail.com again and this time didn't get the IP-based block bounce, so at least something has changed. I'll follow up offline with him later to see if anything got delivered or not. -- Jyri J. Virkki - Santa Cruz, CA -- ___ mailop mailing list mailop@mailop.org https://list.mailop.org/listinfo/mailop
