Re: [mailop] Microsoft contact for misclassified spam issue?

[Matt Corallo via mailop]

Good luck.

While its annoying, it seems possible to fix IP blocklists from Microsoft, but everything-from-IP-goes-to-junk seems to 
be the default for small volume senders. At least in my attempts at the support webform the only response you get is 
"IPs look fine, shouldn't be any issue receiving mail from those IPs".


Some day someone will build a low-volume-no-bulk-mail sender program so that folks can opt into getting their mail 
actually delivered and swearing they'll never send bulk/high volume mail, but today is not that day.


Matt

On 8/7/20 11:03 PM, Matt Vernhout via mailop wrote:

Start here:
https://sendersupport.olc.protection.outlook.com/pm/policies.aspx 



It has the rules and a link to get help from the support team.

~
Matt


On Aug 7, 2020, at 11:40, John Gateley via mailop  wrote:

Hi y'all,

I am using a user auth SaaS, and one of the actions it performs is sending "Reset 
your password" emails.
These emails have links inside for users to reset their passwords.

Delivery to most places is working (Google etc.) but Microsoft Office 365 users are consistently getting their emails 
in the junk folder.


I have tried everything I can think of... is there a contact at Microsoft here 
that could give me a hand?

Thank you

John

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Re: [mailop] Microsoft contact for misclassified spam issue?

[Matt Vernhout via mailop]

Start here: 
https://sendersupport.olc.protection.outlook.com/pm/policies.aspx

It has the rules and a link to get help from the support team. 

~
Matt

> On Aug 7, 2020, at 11:40, John Gateley via mailop  wrote:
> 
> Hi y'all,
> 
> I am using a user auth SaaS, and one of the actions it performs is sending 
> "Reset your password" emails.
> These emails have links inside for users to reset their passwords.
> 
> Delivery to most places is working (Google etc.) but Microsoft Office 365 
> users are consistently getting their emails in the junk folder.
> 
> I have tried everything I can think of... is there a contact at Microsoft 
> here that could give me a hand?
> 
> Thank you
> 
> John
> 
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> mailop mailing list
> mailop@mailop.org
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[mailop] Microsoft contact for misclassified spam issue?

[John Gateley via mailop]

Hi y'all,

I am using a user auth SaaS, and one of the actions it performs is 
sending "Reset your password" emails.

These emails have links inside for users to reset their passwords.

Delivery to most places is working (Google etc.) but Microsoft Office 
365 users are consistently getting their emails in the junk folder.


I have tried everything I can think of... is there a contact at 
Microsoft here that could give me a hand?


Thank you

John

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