Re: [mailop] Microsoft mail Contact
On the one hand, there is *NO* Microsoft Mail contact on the list. There is me, but I'm not a point of escalation for, "Hotmail". The *ONLY* point of escalation is the Support Funnel; complaining here as such won't solve anything. And since neither incident has bothered to include the actual IP address at issue, I can't even peek at the issue discretely. Sorry. Aloha, Michael. -- Michael J Wise Microsoft Corporation| Spam Analysis "Your Spam Specimen Has Been Processed." Got the Junk Mail Reporting Tool<http://www.microsoft.com/en-us/download/details.aspx?id=18275> ? From: mailop <mailop-boun...@mailop.org> On Behalf Of Pascal HOARAU Sent: Monday, March 12, 2018 11:13 AM To: Ross Gay <ross@chaptech.com.au>; mailop@mailop.org Subject: Re: [mailop] Microsoft mail Contact This sender failed our fraud detection checks and may not be who they appear to be. Learn about spoofing<http://aka.ms/LearnAboutSpoofing> Feedback<http://aka.ms/SafetyTipsFeedback> Hello I had this problem recently on Mailgun network. I opened a ticket to support and I couldn't get any help even after providing tons of elements (I am a deliverability expert) for this transactional IP ... «Not qualified for mitigation xxx.xxx.xxx.xxx Our investigation has determined that the above IP(s) do not qualify for mitigation. These IP(s) have previously received mitigations from deliverability support, and have failed to maintain patterns within our guidelines, so they are ineligible for additional mitigation at this time. » + « As previously stated, your IP(s) do not qualify for mitigation at this time. I do apologize, but I am unable to provide any details about this situation since we do not have the liberty to discuss the nature of the block. At this point, I would suggest that you review and comply with Outlook.com's technical standards. This information can be found at http://postmaster.live.com/Guidelines.aspx<https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Ft.sidekickopen04.com%2Fe1t%2Fc%2F5%2Ff18dQhb0SdYj8bGch0W2n0x6l2B9nMJW7t69rM8qlZ-YW63BjB416gGBWf5FfJtN01%3Ft%3Dhttp%253A%252F%252Fpostmaster.live.com%252FGuidelines.aspx%26si%3D272645024%26pi%3D460b2e16-3cb0-46b0-9c72-d8547e1cc4fa=04%7C01%7Cmichael.wise%40microsoft.com%7C9eee35be70f845bbc79608d588465c2e%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C636564758140064993%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwifQ%3D%3D%7C100=YkYJULplXEag7kKnc1DPOBXnPIiJ%2F5q1i64ewee1H7A%3D=0>. We regret that we are unable to provide any additional information or assistance at this time. » Then someone else reopened a new ticket (with new wording, less details and business warnings) and support accepted to do something ... « We will be looking into this issue along with the Escalations Team. We understand the urgency of this issue and will provide an update as soon as this is available. Rest assured that this ticket is being tracked and we will get back to you as soon as we have more information to offer. » => Good luck ! Pascal Halogen De : mailop <mailop-boun...@mailop.org> De la part de Ross Gay Envoyé : lundi 12 mars 2018 03:12 À : mailop@mailop.org Objet : [mailop] Microsoft mail Contact Hi all, Chasing someone that can help with an ongoing issue. One of our mail servers are unable to send to any Microsoft Hotmail or live users. Have been through the SNDS process and says that all IP's are ok and that errors are unlikely. It appears to be relating to a specific /24 range. However, I can't find any issues that would be causing the mail to be rejected. Below is the error being received back from Microsoft mail servers. host apc.olc.protection.outlook.com[104.47.124.33] said: 550 5.7.1 Unfortunately, messages from [xxx.xxx.xxx.xxx] weren't sent. Please contact your Internet service provider since part of their network is on our block list (AS3150). You can also refer your provider to http://mail.live.com/mail/troubleshooting.aspx#errors<https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Ft.sidekickopen04.com%2Fe1t%2Fc%2F5%2Ff18dQhb0SdYj8bGch0W2n0x6l2B9nMJW7t69rM8qlZ-YW63BjB416gGBWf5FfJtN01%3Ft%3Dhttp%253A%252F%252Fmail.live.com%252Fmail%252Ftroubleshooting.aspx%2523errors%26si%3D272645024%26pi%3D460b2e16-3cb0-46b0-9c72-d8547e1cc4fa=04%7C01%7Cmichael.wise%40microsoft.com%7C9eee35be70f845bbc79608d588465c2e%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C636564758140064993%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwifQ%3D%3D%7C100=uXKdq3cNemr5l5dl3KhTI6JH1BGGGREt%2BECoVofYpFI%3D=0>. [HK2APC01FT025.eop-APC01.prod.protection.outlook.com] (in reply to MAIL FROM command) Best Regards, [cid:image001.jpg@01D3BA34.FA904160] ü Please consider the environment before printing this e-mail Attention: It is your responsibility to scan this commu
Re: [mailop] Microsoft mail Contact
Hello I had this problem recently on Mailgun network. I opened a ticket to support and I couldn't get any help even after providing tons of elements (I am a deliverability expert) for this transactional IP ... «Not qualified for mitigation xxx.xxx.xxx.xxx Our investigation has determined that the above IP(s) do not qualify for mitigation. These IP(s) have previously received mitigations from deliverability support, and have failed to maintain patterns within our guidelines, so they are ineligible for additional mitigation at this time. » + « As previously stated, your IP(s) do not qualify for mitigation at this time. I do apologize, but I am unable to provide any details about this situation since we do not have the liberty to discuss the nature of the block. At this point, I would suggest that you review and comply with Outlook.com's technical standards. This information can be found at http://postmaster.live.com/Guidelines.aspx<http://t.sidekickopen04.com/e1t/c/5/f18dQhb0SdYj8bGch0W2n0x6l2B9nMJW7t69rM8qlZ-YW63BjB416gGBWf5FfJtN01?t=http%3A%2F%2Fpostmaster.live.com%2FGuidelines.aspx=272645024=460b2e16-3cb0-46b0-9c72-d8547e1cc4fa>. We regret that we are unable to provide any additional information or assistance at this time. » Then someone else reopened a new ticket (with new wording, less details and business warnings) and support accepted to do something ... « We will be looking into this issue along with the Escalations Team. We understand the urgency of this issue and will provide an update as soon as this is available. Rest assured that this ticket is being tracked and we will get back to you as soon as we have more information to offer. » => Good luck ! Pascal Halogen De : mailop <mailop-boun...@mailop.org> De la part de Ross Gay Envoyé : lundi 12 mars 2018 03:12 À : mailop@mailop.org Objet : [mailop] Microsoft mail Contact Hi all, Chasing someone that can help with an ongoing issue. One of our mail servers are unable to send to any Microsoft Hotmail or live users. Have been through the SNDS process and says that all IP's are ok and that errors are unlikely. It appears to be relating to a specific /24 range. However, I can't find any issues that would be causing the mail to be rejected. Below is the error being received back from Microsoft mail servers. host apc.olc.protection.outlook.com[104.47.124.33] said: 550 5.7.1 Unfortunately, messages from [xxx.xxx.xxx.xxx] weren't sent. Please contact your Internet service provider since part of their network is on our block list (AS3150). You can also refer your provider to http://mail.live.com/mail/troubleshooting.aspx#errors<http://t.sidekickopen04.com/e1t/c/5/f18dQhb0SdYj8bGch0W2n0x6l2B9nMJW7t69rM8qlZ-YW63BjB416gGBWf5FfJtN01?t=http%3A%2F%2Fmail.live.com%2Fmail%2Ftroubleshooting.aspx%23errors=272645024=460b2e16-3cb0-46b0-9c72-d8547e1cc4fa>. [HK2APC01FT025.eop-APC01.prod.protection.outlook.com] (in reply to MAIL FROM command) Best Regards, [cid:image001.jpg@01D3BA34.FA904160] ü Please consider the environment before printing this e-mail Attention: It is your responsibility to scan this communication and any files attached for computer viruses and other defects. Chaptech Pty Ltd do NOT accept liability for any loss or damage (whether direct, indirect, consequential or economic) however caused, whether by negligence or otherwise, which may result directly or indirectly from this communication or any files attached. In any event, our liability is limited to the cost of re-supplying this communication. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please discard/destroy immediately and notify the sender. This e-mail message has been scanned for viruses by Kaspersky and cleared for delivery by Sophos. ___ mailop mailing list mailop@mailop.org https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop
[mailop] Microsoft mail Contact
Hi all, Chasing someone that can help with an ongoing issue. One of our mail servers are unable to send to any Microsoft Hotmail or live users. Have been through the SNDS process and says that all IP's are ok and that errors are unlikely. It appears to be relating to a specific /24 range. However, I can't find any issues that would be causing the mail to be rejected. Below is the error being received back from Microsoft mail servers. host apc.olc.protection.outlook.com[104.47.124.33] said: 550 5.7.1 Unfortunately, messages from [xxx.xxx.xxx.xxx] weren't sent. Please contact your Internet service provider since part of their network is on our block list (AS3150). You can also refer your provider to http://mail.live.com/mail/troubleshooting.aspx#errors. [HK2APC01FT025.eop-APC01.prod.protection.outlook.com] (in reply to MAIL FROM command) Best Regards, [cid:image001.jpg@01D3B9F8.C05FAD00] ? Please consider the environment before printing this e-mail Attention: It is your responsibility to scan this communication and any files attached for computer viruses and other defects. Chaptech Pty Ltd do NOT accept liability for any loss or damage (whether direct, indirect, consequential or economic) however caused, whether by negligence or otherwise, which may result directly or indirectly from this communication or any files attached. In any event, our liability is limited to the cost of re-supplying this communication. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please discard/destroy immediately and notify the sender. This e-mail message has been scanned for viruses by Kaspersky and cleared for delivery by Sophos. <>___ mailop mailing list mailop@mailop.org https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop
