Re: 10g residential CPE

On 12/29/20 04:41, Keith Medcalf wrote: Are you sure that is not related to "residential services" being of a generally lower quality than business services? It has been my experience that shoddy service generates higher need for "support" than does "non-shoddy" service. In this regard,

Re: [External] Re: 10g residential CPE

On 12/29/20 02:06, Matthew Petach wrote: Mark, I think you may have misunderstood Keith's comment about it being "all a matter of time-frame." He's right--when the sun consumes all the hydrogen in the hydrogen-to-helium fusion process and begins to expand into a red dwarf, that's it;

WP: Nashville bombing is a potent reminder that communications systems remain at risk from attack

A bunch of quotes from former government officials. Not much from industry. https://www.washingtonpost.com/national-security/nashville-bombing-is-a-potent-reminder-that-communications-systems-remain-at-risk-from-attack/2020/12/28/d734b76c-4949-11eb-839a-cf4ba7b7c48c_story.html Nashville

RE: 10g residential CPE

On Monday, 28 December, 2020 10:48. Darin Steffl wrote: >The "Free" service doesn't cover your cost of support which is much >higher for residential than any business customer. Our residential >customers call at least 15x more often compared to business customers >compared on a 1:1 ratio. Are

Re: Nashville

AT statement says nearly all services have been restore in Nashville as of Monday, 5pm CST They are working on permanent repairs. https://about.att.com/pages/disaster_relief/nashville.html AT's Network Disaster Recovery group faces management questions nearly every year to justifying

Re: 10g residential CPE

We are doing a similar project in Marin county - regardless of ability to pay. If I can make it pencil, not only why not, but shouldn’t we all? Ms. Lady Benjamin PD Cannon, ASCE 6x7 Networks & 6x7 Telecom, LLC CEO b...@6by7.net "The only fully end-to-end encrypted global telecommunications

Re: [External] Re: 10g residential CPE

* mpet...@netflight.com (Matthew Petach) [Tue 29 Dec 2020, 01:08 CET]: But as far as the physics goes, the conversion of biomatter into petrochemicals in the ground is more "renewable" than the conversion of hydrogen into helium in the sun. It's not. Where did Mr Metcalf think the energy

Re: [External] Re: 10g residential CPE

On 12/28/20 4:06 PM, Matthew Petach wrote: I think you may have misunderstood Keith's comment about it being "all a matter of time-frame." He's right--when the sun consumes all the hydrogen in the hydrogen-to-helium fusion process and begins to expand into a red dwarf, that's it; there's no

Re: [External] Re: 10g residential CPE

On Sun, Dec 27, 2020 at 12:28 PM Mark Tinka wrote: > > > On 12/27/20 21:56, Keith Medcalf wrote: > > > Me too. On top of that, diesel and gasoline are pretty reliable. > Though some people may argue about "renewables" the fact is that it is all > a matter of time-frame. Solar power, for

Re: 10g residential CPE

- Original Message - > From: "Mark Tinka" > The MUA many (if not all) of us are using to read this has been obtained > for free, and with ongoing support, no less. I'd like to see someone > dish out cash for a commercial alternative. Zimbra? K9? ... Mutt? Cheers, -- jra -- Jay R.

Re: 10g residential CPE

On 12/28/20 22:02, Mel Beckman wrote: Darin, Surely you at least give the paying customers priority over the non-paying? It’s one thing to say “I have to write paychecks no matter what”. It’s another to say “I’ll give away my support to free customers AND degrade support for paying

Re: 10g residential CPE

On 12/28/20 22:24, Aaron Wendel wrote: We still build when needed. We're in the process of building to 700 new apartments so we can provide them with free service.  We're actually pulling 576 strands into the basement of one building to backhaul each apartment to it's own switch port in

Re: 10g residential CPE

We prioritize calls based on severity.  If both Google and Grandma call and say they have a cut then we have people to service both at the same time.  If Google, Century Link, Verizon, AT and Grandma all call then Grandma gets to wait a day.  That being the case, it's not dependent on revenue.

Re: 10g residential CPE

On Mon, 28 Dec 2020 20:02:36 +, Mel Beckman said: > This means your staffing must be large enough to never have any queuing, or > you’re giving away your paying customers' time to non-paying customers. > Neither > approach is scalable in a competitive business environment, because SOMEBODY

Re: 10g residential CPE

We still build when needed. We're in the process of building to 700 new apartments so we can provide them with free service.  We're actually pulling 576 strands into the basement of one building to backhaul each apartment to it's own switch port in the new hut we just deployed to service that

Re: 10g residential CPE

Darin, Surely you at least give the paying customers priority over the non-paying? It’s one thing to say “I have to write paychecks no matter what”. It’s another to say “I’ll give away my support to free customers AND degrade support for paying customers as a result.” Your tech support guy

Re: 10g residential CPE

On Mon, Dec 28, 2020 at 8:48 PM Seth Mattinen wrote: > On 12/28/20 9:11 AM, Aaron Wendel wrote: > > Actually our free service doesn't have limitations, has an SLA, no > > time/term restrictions, a CPE, support, etc. > > > How do SLA refunds work on free service? Do you just pay them some cash >

Re: 10g residential CPE

> On Dec 26, 2020, at 10:35 AM, Mikael Abrahamsson via NANOG > wrote: > > Here the "truth" is that if you game, you need to have a wired connection to > your gaming computer. All gamers "know" this. My sons switch is hard wired, he gets considerable advantage (apparently) due to using the

Re: [External] 10g residential CPE

> On Dec 25, 2020, at 5:32 PM, John Levine wrote: > > I agree it is odd to make 100/100 the top speed. The fiber service I > have from my local non-Bell telco offers 100/100, 500/500, and > 1000/1000. FiOS where you can get it goes to 940/880. > > The obvious guess is that their upstream

Re: 10g residential CPE

I applaud your commitment to helping your local community. Just want to point out that this is a charity because it does not scale. Nobody could build out a FTTH network and make it free as a business case. But there are plenty of people that made a network for their neighbors and provided that

Re: 10g residential CPE

On 12/28/20 9:11 AM, Aaron Wendel wrote: Actually our free service doesn't have limitations, has an SLA, no time/term restrictions, a CPE, support, etc. How do SLA refunds work on free service? Do you just pay them some cash value instead of credits?

Re: 10g residential CPE

On 12/28/20 20:47, Allen McKinley Kitchen (gmail) wrote: A company doing what you describe is one I’d really love to work for. May that philosophy of business be richly blessed. Couldn't have said it better myself! Needless to say, when you work with passion and authenticity, somehow,

Re: 10g residential CPE

On 12/28/20 19:48, Darin Steffl wrote: Aaron, The "Free" service doesn't cover your cost of support which is much higher for residential than any business customer. Our residential customers call at least 15x more often compared to business customers compared on a 1:1 ratio. I honestly

Re: 10g residential CPE

On 12/28/20 19:15, Aaron Wendel wrote: The $300 covers the equipment and the time to send someone out to a house to install it.  If $300 is too much you can pay in 12 installments of $25. The TIK alone costs us about $250. Still love it :-)! Thanks for sharing. Mark.

Re: 10g residential CPE

On 12/28/20 19:11, Aaron Wendel wrote: Actually our free service doesn't have limitations, has an SLA, no time/term restrictions, a CPE, support, etc.  I explained the "why" in a different post so I won't go over it again.  98% of our residential customers are on the free plan. Guess my

Re: 10g residential CPE

On 12/28/20 19:01, Aaron Wendel wrote: Darin, We charge a $300 one time install charge to cover our costs on the 1G service (which can be paid out at $25/mo if you can't afford $300 all at once). The area we serve is mainly lower and lower-middle-class income with an 80% transient

Re: [External] Re: 10g residential CPE

On 12/28/20 16:57, Mel Beckman wrote: It’s not just the lithium load in the environment that is of concern. As early as 2018 the US EPA had collected data on the incidence of so-called “hot fires” caused by lithium batteries in the waste stream. So far, nobody has been killed. But it’s

Re: 10g residential CPE

Darin, Our business support and residential support is the same department.  I have to pay those people to be in the office either way so it doesn't cost me any "more" to provide support for the residences. Yes, walking Grandma through getting her email can sometimes be a chore but that

Re: 10g residential CPE

A company doing what you describe is one I’d really love to work for. May that philosophy of business be richly blessed. ..Allen > On Dec 28, 2020, at 12:03, Aaron Wendel wrote: > > Darin, > > We charge a $300 one time install charge to cover our costs on the 1G service > (which can be

Re: 10g residential CPE

Aaron, The "Free" service doesn't cover your cost of support which is much higher for residential than any business customer. Our residential customers call at least 15x more often compared to business customers compared on a 1:1 ratio. I honestly can't fathom providing free residential service

Re: 10g residential CPE

The $300 covers the equipment and the time to send someone out to a house to install it.  If $300 is too much you can pay in 12 installments of $25. The TIK alone costs us about $250. Aaron On 12/27/2020 5:04 AM, Mark Tinka wrote: On 12/26/20 20:48, Darin Steffl wrote: Aaron, One

Re: 10g residential CPE

Actually our free service doesn't have limitations, has an SLA, no time/term restrictions, a CPE, support, etc.  I explained the "why" in a different post so I won't go over it again.  98% of our residential customers are on the free plan. Aaron On 12/27/2020 4:38 AM, Mark Tinka wrote:

Re: 10g residential CPE

No.  Google still operates their plant in the KC area. Aaron On 12/27/2020 4:06 AM, Mark Tinka wrote: On 12/26/20 20:30, Aaron Wendel wrote: https://www.kcfiber.com/residential Curious, any chance you took over Google's fibre project :-)? Mark.

Re: 10g residential CPE

One.  For an employee.  Primarily just to say we had done it. :) Aaron On 12/26/2020 4:15 PM, Lady Benjamin PD Cannon wrote: Have you done any 100g Residential connections? —L.B. Lady Benjamin PD Cannon, ASCE 6x7 Networks & 6x7 Telecom, LLC CEO b...@6by7.net "The only

Re: 10g residential CPE

Darin, We charge a $300 one time install charge to cover our costs on the 1G service (which can be paid out at $25/mo if you can't afford $300 all at once). The area we serve is mainly lower and lower-middle-class income with an 80% transient population.  Seven years ago, when "digital

Re: [External] Re: 10g residential CPE

It’s not just the lithium load in the environment that is of concern. As early as 2018 the US EPA had collected data on the incidence of so-called “hot fires” caused by lithium batteries in the waste stream. So far, nobody has been killed. But it’s only a matter of time before someone is, given