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Sent: Friday, February 12, 2010 12:31 PM
To: nanog@nanog.org
Subject: Re: Ticket/Asset Managment system
"Brandon Grant" writes:
> Also, I am hoping to find a tool that can tie in with SNMP software so
> I can have tickets auto-generated for certain t
A previous employer did something similar with Solarwind's ipMonitor and
Kayako eSupport.
Neither are open source, but at the time, the cost for each piece of
software was reasonable.
Jens Link wrote:
"Brandon Grant" writes:
Also, I am hoping to find a tool that can tie in with SNMP soft
"Brandon Grant" writes:
> Also, I am hoping to find a tool that can tie in with SNMP software so
> I can have tickets auto-generated for certain types of SNMP traps or
> polling failures.
Do it the other way round: Use something like Nagios, Zabbix or Icinga
for monitoring and if a fault is dete
Brandon Grant (brandon) writes:
> I am currently evaluating my options for an open source trouble ticket
> management system that is based on assets (the trouble ticket is opened
> on a particular server, network element, etc.).
Hi Brandon,
Maybe RT (already mentioned) could do th
Have you looked into any cmdb systems?
There are some good open source ones. Opencmdb.org I think.
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On 12/02/2010 16:56, Brandon Grant wrote:
> I am currently evaluating my options for an open source trouble ticket
> management system that is based on assets (the trouble ticket is opened
> on a particular server, network element, etc.). Also, I am hoping to
> find a tool that can tie in with SNM
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