Re: [otrs] New state after a closed ticket gets a follow-up

2017-01-20 Thread Gerald Young
Sorry, PostmasterFollowUpStateClosed is used. On Fri, Jan 20, 2017 at 9:26 AM, Gerald Young wrote: > The Queue settings control what happens to a ticket after the ticket is > closed. > > Basically, it's accept (and PostmasterFollowUpState is used), reject > (bounce), or

Re: [otrs] New state after a closed ticket gets a follow-up

2017-01-20 Thread Gerald Young
The Queue settings control what happens to a ticket after the ticket is closed. Basically, it's accept (and PostmasterFollowUpState is used), reject (bounce), or discard. On Fri, Jan 20, 2017 at 5:00 AM, Personal Técnico wrote: > Hello, > > In my OTRS v5 Free, when a