[otrs] Kerberos works for Apache directory, but not for OTRS

Hello,   I have successfully setup Kerberos authentication for a Apache directory with the following configuration:       AllowOverride None     Options +ExecCGI -Includes         AuthType Kerberos         AuthName "TEST"         Krb5Keytab /etc/apache2/keytabs/tuxedo.keytab        

[otrs] closed tickets with same external ticket number are not reopened

hello, we just realized that closed tickets with the same external ticket number are not re-opened when they have been closed already. even though I set PostmasterFollowUpStateClosed to open The queues allow to open on flow ups is this default behaviour? do I have to work on the follow up

Re: [otrs] OTRS 5 - View and compose permissions but not to close tickets

Ok, but, could you please explain me how to do it? Thanks, Manuel Martínez El 15/02/17 a las 00:45, Gerald Young escribió: Don't forget that you can prevent (PossibleNot) states via ACL. On Tue, Feb 14, 2017 at 5:53 AM, Manuel Martínez Valls

Re: [otrs] closed tickets with same external ticket number are not reopened

The Queue settings determine the disposition of the ticket after closed. PostmasterFollowUpStateClosed determines what the ticket state could be if the queue allows closed followups. On Thu, Feb 16, 2017 at 9:42 AM, Hinrich Aue wrote: > hello, > > > > we just realized