Hi,
in AgentTicketLockedView there is a tab for tickets with reminder set,
and a tab for tickets with reminder reached (if such tickets are locked
by the agent). Looking at the workflow my collegues prefer, I would love
to grant them such tabs in the AgentTicketQueue view.
Is it possible? How?
Dear list,
please ignore the previous email, it was sent in error. My apologies.
Martin Gruner
Team Lead R
OTRS AG
Bahnhofplatz 1a
94315 Straubing
T: +49 (0)6172 681988 0
F: +49 (0)9421 56818 18
I: https://www.otrs.com/
Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751,
Hi Jaouen,
I don't think you need to be worried: probably the alter table resetted the
autoincrement value but the database is still preventing any collision, it's
just filling the empty values (autoincrement normally doesn't fill all the
values, sometimes there are gaps between IDs)
Worry if
Hi,
After the upgrade from OTRS v5 to OTRS v6.0.7, I have noticed a change in the
article view : new articles are shown after the oldest one. After a little
investigation, new articles seem to have id with a lower value than older
articles.
How is it possible ?
When I ran a SQL query about
