Hi,
Thank you for your answer.
I didn’t even notice the “body” item in ‘search header field’ list… So I tried
it out and it worked !
But it worked regardless if it is a new ticket or a new article in existing
ticket.
As I made tests on Postmaster Filter with another keyword, I tried it on
Thanks for your answer.
Indeed, the reason was a postmaster filter. I wonder, why it worked anyway ...
And I think this is potentially a very basic problem:
Postmaster filters are executed for every incoming mail on a postmaster
account. Say we have a postmaster filter1 for "to: user1" and
I think that works well with the postmaster Filters, there is an example in
the Admin Manual,
You can use a regular expression in the Filter to find the value you are
looking for and then you can either use what you found to be set into a
field (dynamicField), etc or having found the value, set
Hello,
You can achieve that by creating PostMaster Filters for each account and
setting some attributes to the ticket when it is created. I believe it
should work by default anyway, but if you want that to happen and it does
not, then try with the postmaster filter. Few months Ago, my team and I
Hi, using 5.0.39.
When someone sends a request to 2 mail addresses connected to PostMaster Mail
Accounts, otrs creates only one ticket in one queue. As the request must be
handled by two different teams in different ways I need to be created a new
ticket for each mail address in the
Hi all,
My agents would like to know if it is possible to use a keyword in the text of
an email to create a new ticket with high priority.
For the moment, all the new tickets have the default priority set on creation.
But some customers want to have a way to notify a kind of priority/gravity.
Hi all,
Is there a way to authorize bulk actions on ticket free text or dynamic fields ?
I added a field “deliveryRevision” and I would like my agents are able to
change the value of this field in bulk action screen along side to change state
from ‘open’ to ‘close successful’.
I didn’t see
