Hi,
Answering to
> Is there a better way to programmatically insert customer_user?
I'd prefer writing a script that uses OTRS System modules. You can take a look
at the scripts in scripts/test/ to get an idea.
Kind regards,
Juan Clavero
-Mensaje original-
De: otrs
worry about tickets being closed without being
correctly classified.
Best Regards.
2017-05-17 2:03 GMT-06:00 Juan Manuel Clavero Almirón
<juanm.clav...@ibsalut.es<mailto:juanm.clav...@ibsalut.es>>:
Hi all,
We want to forbid closing a ticket without service. We've been able to do it
Hi all,
We want to forbid closing a ticket without service. We've been able to do it
for stored tickets with an ACL but can't seem to manage in a new ticket form
(e.g, in AgentTicketPhone). We thought we could do it with Service in the
Properties section but can't match an undefined value.
Hi Jaouen,
I don't think you need to be worried: probably the alter table resetted the
autoincrement value but the database is still preventing any collision, it's
just filling the empty values (autoincrement normally doesn't fill all the
values, sometimes there are gaps between IDs)
Worry if
Dear Ralf,
With your browser's developer tools, you can watch the query that the search
form sends to the server, with it's parameters. It's send as POST but you can
recreate as GET, just adding the parameters to the URL string.
For example, the parameter string
Morning!
I think the issue is with the 1 you added. It has to be just after the
AuthModule but not after the ::
Let me explain: The LDAP modules expects some parameters: Host, BaseDN, etc.
These names cannot change. What can change is the identifier of the auth module
you're configuring. I
