Re: [otrs] Caanot send message to system address

[Gökhan Öner]

​Hi Renee,

Thank for your reply at first. In our environment, we have defined the
OTRS's queue addresses as our team's generic e-mail addresses. On the other
hand, we have defined some e-mail addresses as agent e-mail address which
is also is a queue e-mail address. In this situation we need to send the
e-mails to these addresses. Another thing is when i try to inform an agent
which has system address OTRS also can not send e-mail to this agent. Is
these problems similar ?

I hope i could expressed myself with these sentences.



*Gökhan Öner*
Information Technology
Sabancı University
+90 (216) 483 91 81
gokhano...@sabanciuniv.edu 

On Thu, Feb 8, 2018 at 11:42 AM, Renee B  wrote:

> Why do you want to send an email to a system address? Wouldn't it be
> better to create a ticket or an article in OTRS?
>
> The check is done here: https://github.com/OTRS/otrs/blob/
> 706d20aaab431d594e237a2c74d51ed48b19201c/Kernel/Modules/
> AgentTicketCompose.pm#L480
>
>
> Am 08.02.2018 um 09:37 schrieb Gökhan Öner:
>
> Hi all,
>
> We have recently updated OTRS 5.0.26 from OTRS 4. After the update we have
> faced with a issue. When we try to send an e-mail to an address, a pop-up
> appears saying : *"This address is registered as system address and cannot
> be used" * if the address is registered as a queue address.
>
> I have googled it, searched at otterhub but found no answer. Is there a way
> to disable this feature or send e-mails to system addresses?
>
> Thanks in advance.
>
>
> *Gökhan Öner*
> Information Technology
> Sabancı universitygokhano...@sabanciuniv.edu  
> 
>
>
>
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>
> --
> Perl / OTRS development: http://perl-services.de
> OTRS AddOn repository: http://opar.perl-services.de
>
>
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Re: [otrs] Caanot send message to system address

[Renee B]

Why do you want to send an email to a system address? Wouldn't it be
better to create a ticket or an article in OTRS?

The check is done here:
https://github.com/OTRS/otrs/blob/706d20aaab431d594e237a2c74d51ed48b19201c/Kernel/Modules/AgentTicketCompose.pm#L480

 
Am 08.02.2018 um 09:37 schrieb Gökhan Öner:
> Hi all,
>
> We have recently updated OTRS 5.0.26 from OTRS 4. After the update we have
> faced with a issue. When we try to send an e-mail to an address, a pop-up
> appears saying : *"This address is registered as system address and cannot
> be used" * if the address is registered as a queue address.
>
> I have googled it, searched at otterhub but found no answer. Is there a way
> to disable this feature or send e-mails to system addresses?
>
> Thanks in advance.
>
>
> *Gökhan Öner*
> Information Technology
> Sabancı University
> gokhano...@sabanciuniv.edu 
>
>
>
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs


-- 
Perl / OTRS development: http://perl-services.de
OTRS AddOn repository: http://opar.perl-services.de

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