Hi Renee,
Thank for your reply at first. In our environment, we have defined the
OTRS's queue addresses as our team's generic e-mail addresses. On the other
hand, we have defined some e-mail addresses as agent e-mail address which
is also is a queue e-mail address. In this situation we need to
Why do you want to send an email to a system address? Wouldn't it be
better to create a ticket or an article in OTRS?
The check is done here:
https://github.com/OTRS/otrs/blob/706d20aaab431d594e237a2c74d51ed48b19201c/Kernel/Modules/AgentTicketCompose.pm#L480
Am 08.02.2018 um 09:37 schrieb
