I think that works well with the postmaster Filters, there is an example in
the Admin Manual,
You can use a regular expression in the Filter to find the value you are
looking for and then you can either use what you found to be set into a
field (dynamicField), etc or having found the value, set
Hi all,
My agents would like to know if it is possible to use a keyword in the text of
an email to create a new ticket with high priority.
For the moment, all the new tickets have the default priority set on creation.
But some customers want to have a way to notify a kind of priority/gravity.
