Re: [otrs] Discard follow-ups to closed tickets (in addition to "rejected" auto responses) - Repost

On 28.09.2016 15:27, Gerald Young wrote: > There's really no built-in provision for full discard. [...] > A couple of ways to handle can be to create a pre-filter that > looks up the state and does not process followup ticket. I read

Re: [otrs] Discard follow-ups to closed tickets (in addition to "rejected" auto responses) - Repost

There's really no built-in provision for full discard. It's easy to discard when there's no ticket number in email, but followups start being problematic. A couple of ways to handle can be to create a pre-filter that looks up the state and does not process followup ticket. Or change the code so

Re: [otrs] Discard follow-ups to closed tickets (in addition to "rejected" auto responses) - Repost

I believe that is a setting in the queue configuration.  L.Q. Marshall One's strength is only determined when the challenge seems overwhelming. Original message From: Ralph Seichter Date: 9/28/16 06:51 (GMT-05:00) To: otrs@lists.otrs.org Subject: [otrs]

Re: [otrs] Discard follow-ups to closed tickets (in addition to "rejected" auto responses) - Repost

Discard? You could set the queue for reject after closed. On Wednesday, September 28, 2016, Ralph Seichter wrote: > Reposting this, because it has been several days and I still have not > found a solution. Your help is appreciated. > >

[otrs] Discard follow-ups to closed tickets (in addition to "rejected" auto responses) - Repost

Reposting this, because it has been several days and I still have not found a solution. Your help is appreciated. Hello list members, is it possible to configure OTRS 5 to discard all follow-ups sent by customers for tickets that have been closed? I have