I believe the problem with To and Cc is because of the fancy interface to
providing entries to To and Cc.
https://github.com/OTRS/otrs/blob/rel-4_0/Kernel/Modules/AgentTicketEmail.pm#L182
my $CustomersNumberCc = $Self->{ParamObject}->GetParam( Param =>
'CustomerTicketCounterCcCustomer' ) || 0;
Gerald, thank you for your answer.
I commented them out after testing. In fact the fields are not working, I
cannot fill in the customer ID or, to be precise, I just don't know the
correct field-Names for customer-ID, CC, BCC, etc.
>Are they nonfunctional because they're commented or is it
Dear Never, thank you for the good hint, I just installed the template
(without errors) - unfortunately it is not showing up in the admin menu :/
I did a refresh of my configuration though.
BR Julius
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