I've come a bit further: I've forgotten to uncomment the Load
AutoIncrement Lines in apache2-perl-startup. But no I get the Error:
Fehler: Need TicketID!
Kommentar:
Fehler berichten:
Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.5 OS: linux Time: Fri Oct 1
09:01:38 2004
We have just set up version 1.3 on a new Suse 9.1 box, and are starting to
understand how things work.
We are using the cron command
$HOME/bin/PostMasterPOP3.pl -s 192.0.0.53 -u support -p [password]
/dev/null
To collect mail from an exchange 5.5 server
The command completes without error
i have an unusual question - i installed 1.2.4 the suse rpm on fedora core2 and have
nothing but good experiences from it.
however now i am trying to upgrade to 1.3 :) i figured id try my luck and try OTRS
1.3.1 for SuSE Linux 9.1 RPM but it didnt work and listed a bunch of dependencies that
Sorry I posted this to an existing thread so here it is again in a new
thread!
We have just set up version 1.3 on a new Suse 9.1 box, and are starting to
understand how things work.
We are using the cron command
$HOME/bin/PostMasterPOP3.pl -s 192.0.0.53 -u support -p [password]
/dev/null
To
Robin Mordasiewicz wrote:
How can I reject a ticket or merge it into an existing one.
Sometimes people email the system regarding currently open tickets, but
the system creates a new ticket.
I would like to know how I can either reject, or delete or merge the
follow up into an existing ticket
on redhat it is: service otrs restart. i did it.
it works, when i uncomment the MinCounterSize line.
it seems to be a problem with this directive.
I don't want to have changed the old tickets. thanks anyway.
-Original Message-
Date: Fri, 1 Oct 2004 10:34:24 +0200
Subject: Re:
Hi,
Anybody installed 1.3.1 over SuSE9.1?
thanks
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On Fri, 1 Oct 2004, Gerold Gruber wrote:
Robin Mordasiewicz wrote:
How can I reject a ticket or merge it into an existing one.
Sometimes people email the system regarding currently open tickets, but
the system creates a new ticket.
I would like to know how I can either reject, or delete or merge
Hi,
I couldn'trun otrs 1.3.1 over SuSE 9.1. I
installed the rpm package without any problems but when I try to goto http://localhost/otrs/installer.pl
it says permission denied and I have these lines in my error log of
apache.
[Fri Oct 1 13:03:05 2004] -e: Apache::Reload:
Can't locate
On Fri, 1 Oct 2004, Neil Baldwin wrote:
We are using the cron command
$HOME/bin/PostMasterPOP3.pl -s 192.0.0.53 -u support -p [password]
/dev/null
To collect mail from an exchange 5.5 server
The command completes without error if there is no mail but if there is mail
we get the following message.
Hi,
[EMAIL PROTECTED] wrote:
on redhat it is: service otrs restart. i did it.
it works, when i uncomment the MinCounterSize line.
it seems to be a problem with this directive.
I don't want to have changed the old tickets. thanks anyway.
If you changed the ticket number generator, then you
Hi Neil,
Neil Baldwin wrote:
We have just set up version 1.3 on a new Suse 9.1 box, and are starting to
understand how things work.
We are using the cron command
$HOME/bin/PostMasterPOP3.pl -s 192.0.0.53 -u support -p [password]
/dev/null
To collect mail from an exchange 5.5 server
The
Title: Message
Is it possible for
the administrator to unlock someone else's tickets?
I have a problem
where there is either a large attachment or a corrupt file in a locked
area which is stopping access to an important ticket. I need to unlock the
tickets or be able to perform a search on
Erol YILDIZ wrote:
Hi,
Hi Erol,
I couldn't run otrs 1.3.1 over SuSE 9.1. I installed the rpm package
without any problems but when I try to goto
http://localhost/otrs/installer.pl it says permission denied and I have
these lines in my error log of apache.
[Fri Oct 1 13:03:05 2004] -e:
Are you creating a new cron entry and if so as which user? Su'd to otrs and
edited that user's cron. I only had to uncomment the pop3 line.
- Pete McDonnell
Manager, Technical Services
Hip Interactive
-Original Message-
From: Neil Baldwin [mailto:[EMAIL PROTECTED]
Sent:
On Fri, 1 Oct 2004, Pete McDonnell wrote:
Are you creating a new cron entry and if so as which user? Su'd to otrs and
edited that user's cron. I only had to uncomment the pop3 line.
yep, thats what I did.
su to otrs and then crontab -e, then uncomment the line which downloads
pop3.
The mail
It is always comforting to know you are not the only person with the same
problem!
If I hadn't mentioned it I am running SuSe 9.1 and otrs 1.3.1
Regards
Neil Baldwin
Tel:01296 633256
Fax:01296 633001
Mob:07713 189707
-Original Message-
From: Robin Mordasiewicz [mailto:[EMAIL
On Fri, 1 Oct 2004, Gerold Gruber wrote:
Robin Mordasiewicz wrote:
On Fri, 1 Oct 2004, Gerold Gruber wrote:
Robin Mordasiewicz wrote:
How can I reject a ticket or merge it into an existing one.
Sometimes people email the system regarding currently open tickets,
but the system creates a new
Robin Mordasiewicz wrote:
I see the following warning.
Date: Wed, 29 Sep 2004 00:26:00 -0400 (EDT)
From: Cron Daemon [EMAIL PROTECTED]
To: [EMAIL PROTECTED]
Subject: Cron [EMAIL PROTECTED] $HOME/bin/PostMasterPOP3.pl /dev/null
Use of uninitialized value in string eq at
On Fri, 1 Oct 2004, Sven G Lilie wrote:
Then activate the delete ticket job in the generic agent and move the
tickets into the delet queue
ok I missed this in the documentation. I will find this information and
read about it.
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Hi again,
Thanks for your reply. I tried the setpermissions.sh script but it didn't do
anything different.. Still the same errors..
Erol YILDIZ wrote:
Hi,
Hi Erol,
I couldn't run otrs 1.3.1 over SuSE 9.1. I installed the rpm package
without any problems but when I try to goto
Hi Dan,
Dan Matthews wrote:
Anyone know if or how one can include a ticket's priority in notification e-mails? This is important since out support staff get notifications sent to their pagers and they need to know how quickly they need to respond.
This feature is implemented in OTRS 2.0.
Thanks
Hi Ronin,
Robin Mordasiewicz wrote:
I see this warning when viewing messages sent from the ticket tracker
[ The following text is in the iso-8859-15 character set. ]
[ Your display is set for the ISO-8859-1 character set. ] [
Some special characters may be displayed incorrectly.
Hi Robin,
-= bugs.otrs.org
Thanks! :)
-Martin
Robin Mordasiewicz wrote:
I have seen a couple errors in my cron jobs that got installed.
I am running redhat AS3 and otrs 1.3.1
I reported another error but I am not sure if this is the right place
becuase nobody seemed to notice it. Please let me
Hi,
I can't reproduce this. Anyway, can somebody test this with
Kernel/System/Ticket/Article.pm 1.70.2.3?
http://cvs.otrs.org/viewcvs.cgi/*checkout*/otrs/Kernel/System/Ticket/Article.pm?rev=1.70.2.3
Is the perl warning still there?
Thanks for feedback,
-Martin
Robin Mordasiewicz wrote:
On Fri, 1
Hi Dan
Dan Matthews wrote:
I'm looking for a way to add a ticket's priority to an agent notification. I was wondering if anyone knows where (in which file or module) the usable options such as OTRS_TICKET_ID are defined? If I could find this I might be able to make an OTRS_TICKET_PRIORITY option.
On Fri, 1 Oct 2004, Martin Edenhofer wrote:
I can't reproduce this. Anyway, can somebody test this with
Kernel/System/Ticket/Article.pm 1.70.2.3?
http://cvs.otrs.org/viewcvs.cgi/*checkout*/otrs/Kernel/System/Ticket/Article.pm?rev=1.70.2.3
Is the perl warning still there?
well there was another
Hi Robin,
thanks! And with Kernel/System/Ticket/Article.pm 1.70.2.4?
Thanks for feedback,
-Martin
Robin Mordasiewicz wrote:
On Fri, 1 Oct 2004, Martin Edenhofer wrote:
Robin Mordasiewicz wrote:
I see the following warning.
Use of uninitialized value in string eq at
On Fri, 1 Oct 2004, Martin Edenhofer wrote:
thanks! And with Kernel/System/Ticket/Article.pm 1.70.2.4?
no warnings sent from cron after updating Article.pm 1.70.2.4 .
Thanks
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On Fri, 1 Oct 2004, Martin Edenhofer wrote:
Robin Mordasiewicz wrote:
I see this warning when viewing messages sent from the ticket tracker
[ The following text is in the iso-8859-15 character set. ]
[ Your display is set for the ISO-8859-1 character set. ] [
Some special
Thanks Robin! :)
Robin Mordasiewicz wrote:
On Fri, 1 Oct 2004, Martin Edenhofer wrote:
thanks! And with Kernel/System/Ticket/Article.pm 1.70.2.4?
no warnings sent from cron after updating Article.pm 1.70.2.4 .
Thanks
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Hi Joaquim,
Joaquim Homrighausen wrote:
We usually use ISO8559-1 around here, some people use UTF-8; is there a simple
way to have OTRS automatically convert incoming mail (piped through the
PostMaster-skript from a .qmail file) to a given character set, say ISO8859-1?
This is to avoid getting:
Quoting Martin Edenhofer [EMAIL PROTECTED]:
Hello!
Good idea; my suggestion for 2.0 is then to be able to define such a
view (i.e.
Create a view from Search criteria or something like that) and use it to
customize what/how the user see thing
I realize I can use the Search function, but I want
Du musst natürlich später noch das Update
script 1.2-auf 1.3 laufen lassen...
In case of technical problems
or inquieries mail to Helpdesk Swisscard or call 6888
Sven Lilie
Technologies - Engineering/Support/Database
Swisscard AECS AG
Hallo,
das macht die ganze Sache deutlich
besser
Thanks.
Tobias
Von: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] Im Auftrag von Sven G
LilieGesendet: Freitag, 1. Oktober 2004 17:04An: 'User
questions and discussions about OTRS in German.'Betreff: Re: AW:
[otrs-de] Windows OTRS 1.2.3
Hi Steffen,
Lenz, Steffen wrote:
wieviele Ebenen einer Queuehierarchie kann man denn anlegen? Soweit ich das
erkennen konnte kann eine Hierarchie nur aus 3 Ebenen bestehen?
Die Hirachie geht bis auf 3. Danach ist sie künstlich aus.
Grund: Alles andere macht keinen Sinn von der Queue Struktur.
Gruß
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