Re: Réf . : Re: [otrs] Can't see tickets sent in a sub-queue

Hello Martin, On Tue, Jun 28, 2005 at 02:50:07PM +0200, [EMAIL PROTECTED] wrote: I'm using OTRS 1.3.2 on a RedHat 8.0 distribution. To clarify my problem here a simple example: I have differents queues structured like this: *queue1 -subqueue1.1 -subqueue1.2

Re: [otrs] Installation problem.

Hi David, On Tue, Jun 28, 2005 at 05:25:16PM -0400, David Chubb wrote: System Redhat 7.3 installed via RPM. I am having an issue running the Install.pl since I do not have a webbrowser (or any GUI at all) installed on the local machine. I am getting a 403 - Forbidden error when I try and run

Re: [otrs] How to know who is the Queue Owner?

Hello Nanditha, On Wed, Jun 29, 2005 at 12:05:40PM +0530, Nanditha Guruswamy wrote: Iam a new user of OTRS and my question is: How can I track whick ticket is assigned to whom or who is the Queue owner? A queue can only be assigned to a group of users, not only to a single user. If

Re: [otrs] Javascript popup for bulk actions

Hi Dean, On Wed, Jun 29, 2005 at 08:28:14AM +0100, Dean Baldwin wrote: The following config option used to work in version 1.3.2: $Self-{FrontendBulkFeatureJavaScriptAlert} I have recently upgraded to version 2 beta and this feature seems to have stopped. Clicking on a the check box for a

Réf. : Re: Réf. : Re: [otrs] Can't see tickets sent in a sub-queue

Christian Schoepplein [EMAIL PROTECTED] Envoyé par : [EMAIL PROTECTED] 30/06/2005 11:29 Veuillez répondre à User questions and discussions about OTRS.org Pour :User questions and discussions about OTRS.org otrs@otrs.org cc : Objet :Re: Réf. : Re: [otrs] Can't

Re: [otrs] Customer User ticket zoom (1.3.2)

Hi Kevin, On Wed, Jun 29, 2005 at 12:41:48PM -0700, Kevin Kasner wrote: When a customer logs in to the UI and zooms into an existing ticket, they have the option of attaching a webrequest to the ticket. Unfortunately, the next state of the ticket defaults to Closed-Resolved. This has caused a

[otrs] Customer queue move

Hello! Is it possible in the Customer frontend to let the customers change in which queue the ticket is stored? The thing is i need a 'admin-customer' and a 'user-customer' the admin customer should be able to move the ticket from queue Pre-Support to queue Support. And the 'user-customer'

[otrs] OTRS_TICKET_TicketNumber

Hi, Apologies if this is in the archive - I'm struggling to search it. I want to include the Ticket Number in an Auto Response. The useable options shows OTRS_TICKET_TicketNumber as the way to do this however when I try this the response includes the text OTRS_TICKET_TicketNumber rather than

Re: [otrs] OTRS_TICKET_TicketNumber

[EMAIL PROTECTED] schrieb am 30.06.2005 13:09:40: Hi 2, Hi, Apologies if this is in the archive - I'm struggling to search it. I want to include the Ticket Number in an Auto Response. The useable options shows OTRS_TICKET_TicketNumber as the way to do this however when shouldn't this

[otrs] test

-- Marcus Hopwood, Service Manager Internet Facilitators Ltd Email: [EMAIL PROTECTED] Tel: +44 (0)161 275 1101 Fax: +44 (0)161 209 8427 Mob: +44 (0)7798 557879 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive:

RE: [otrs] OTRS_TICKET_TicketNumber

I want to include the Ticket Number in an Auto Response. The useable options shows OTRS_TICKET_TicketNumber as the way to do this however when shouldn't this be just OTRS_TICKET_Number?? sometimes less is more.Thanks - that worked - optionsshown on the relevant page clearly

Re: RE: [otrs] OTRS_TICKET_TicketNumber

Thanks - that worked - options shown on the relevant page clearly show OTRS_TICKET_TicketNumber though. not in version 1.2.4 the one i'm working with. Li___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive:

Re: RE: [otrs] OTRS_TICKET_TicketNumber

Hi, On Do, Jun 30, 2005 at 01:30:25 +0200, [EMAIL PROTECTED] wrote: Thanks - that worked - options shown on the relevant page clearly show OTRS_TICKET_TicketNumber though. not in version 1.2.4 the one i'm working with. This was a little bug which should be fixed in cvs head

[otrs] Company Tickets

Hi folks, I'm using OTRS 1.3.x with Oracle. Anyone here have implemented Company Tickets? I tried a lot, but it never worked for me. Cheers, -- Ivã D. Boesing --- Oracle Certified DBA [EMAIL PROTECTED] Tel.: (51) 9177 5620 Immediate Consultoria e Sistemas

Re: [otrs] Customer User ticket zoom (1.3.2)

Christian, Thanks for all your help. I appreciate the effort you put into this list. I hadn't seen the option in the Defaults.pm, but I see it now. Here is my section: # default compose follow up next state $Self-{CustomerPanelDefaultNextComposeType} = 'open';

[otrs] Filters and redirects

Basicaly im trying to do this if email is sent to support@ i will autoreply with please use online form at www.xx/form so i can grab accoundid with it. and tag it to X-username problem is i need to use same email. so basicaly if not X-username then send XX message if there treat as ticket

[otrs] Using apostrophes in the subject causing problems

I'm using OTRS 1.3.2 When I create a phone ticket and type someone's computer needs blah blah in the subject and then finish out filling the rest of the ticket and then click on create I get this error message: Error: called with 2 bind variables when 0 are needed, SQL: 'INSERT INTO article

RE: [otrs] Using apostrophes in the subject causing problems

I'm using Postgresql instead of mysql. Would this error have occurred using mysql? It shouldn't matter because sql is sql right? OTRS devs: is mysql the preferred database for otrs? Thanks, Carl -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of

[otrs] Search text field case sensitive?

In Otrs 1.3.2 full text search field appears to be case sensitive. Any way to fix this? ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

RE: [otrs] OTRS_TICKET_TicketNumber

I concur and am getting this too. Basically none of the replacement variables listed in the setup screen for this work. I submitted a bug report about it for 2.0b2, and am not sure what is and is not supposed to work, since some of the messages coming from OTRS are replacing those variables

RE: [otrs] OTRS_TICKET_TicketNumber

FYI, the bug I entered is: http://bugs.otrs.org/show_bug.cgi?id=785 Regards Rick Cogley Tokyo -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Cogley, Rick Sent: Friday, July 01, 2005 10:33 AM To: User questions and discussions about OTRS.org Subject:

Re: [otrs-de] Problem mit Antwort E-mail aus Otrs nach kopieren auf anderen Server ...

Hallo Nico, On Wed, Jun 29, 2005 at 09:44:48AM +, [EMAIL PROTECTED] wrote: ich habe ein kleines Problem. Ich habe mein Otrs System von einen Server auf einen anderen verschoben bzw. kopiert. Das hat soweit auch alles sehr gut geklappt und funktioniert auch, bis auf eine Sache. Man

Re: Re: [otrs-de] Berechtigungen - Notiz hinzufügen

Tach, wenn die Zentrale was dazuschreiben soll, muss Sie doch die Ticketnummer kennen, oder sollen die sie frei suchen? Wennse die Ticketnummer aber kennen müssen, könnense doch auch eine der Form entsprechende Mehl direkt ans OTRS schreiben, vielleicht kannste da ein WebBlättchen bauen, was das

[otrs-de] Verwirrend - Aktualisieren (Hier klicken um hinz uzufügen):

Hallo, wenn ich im Admin Bereich etwas (Signaturen, Queues, ...) ändere wird über dem Formular folgendes angezeigt: Aktualisieren (Hier klicken um hinzuzufügen): Ich hab den Link so verstanden, als das ich dann links eine Signatur auswähle, diese so verändere und dann über den Link neu

Fw: [otrs-de] Haengender Apache

Hi, gibt es niemand, der mir hier weiterhelfen kann ? Ich finde immer mehr Fehler im error.log vom Apache: [Tue Jun 28 11:30:40 2005] -e: Wide character in print at /opt/otrs/bin/cgi-bin/index.pl line 638. ERROR: OTRS-CGI-41 Perl: 5.8.5 OS: linux Time: Tue Jun 28 12:09:48 2005 Message: Need