[otrs] How to upgrade from 2.0.3 to 2.0.4

2005-12-29 Thread updates
Hi guys, I am searching for some time in the net how can I upgrade from otrs 2.0.3 to 2.0.4 Can anyone give me some link or so ? Thank you ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To

[otrs] Database connection problem

2005-12-29 Thread Alina Florea
Hi, I have installed OTRS 2.0.4 on a Fedora Core 3. I have an error message Can't connect to database (Can't connect to local MySQL server trough socket '/var/lib/mysql/mysql.soc'. I have this message at the third step when using the web installer (Chapter3: Installation of OTRS framework,

Re: [otrs] Help required very urgnet...

2005-12-29 Thread Pim Rupert (Lemonbit)
Hi Deepak, I’ve facing a problem in OTRS2, I’ve installed otrs-2.0.3 on my redhat 9 and then after Fedora Core 3 machine, but facing a same error message “OTRS-PM3-10 : [Notice]: Sent no ‘auto reply’ for Ticket { Ticket_NO ] because the sender doesn’t want a auto-response ( e.g. loop or

Re: [otrs] Database connection problem

2005-12-29 Thread Pim Rupert (Lemonbit)
I have an error message Can't connect to database (Can't connect to local MySQL server trough socket '/var/lib/mysql/mysql.soc'. I have this message at the third step when using the web installer (Chapter3: Installation of OTRS framework, pp: 25, on the OTRS documentation) Has anyone an

Re: [otrs] How to upgrade from 2.0.3 to 2.0.4

2005-12-29 Thread Pim Rupert (Lemonbit)
I am searching for some time in the net how can I upgrade from otrs 2.0.3 to 2.0.4 Can anyone give me some link or so ? http://www.otrs.org/ It should be flawless. You can use the packages provided on the website (rpm, deb etc.) good luck, Pim Rupert

Re: [otrs] How to upgrade from 2.0.3 to 2.0.4

2005-12-29 Thread updates
Pim Rupert (Lemonbit) wrote: I am searching for some time in the net how can I upgrade from otrs 2.0.3 to 2.0.4 Can anyone give me some link or so ? http://www.otrs.org/ It should be flawless. You can use the packages provided on the website (rpm, deb etc.) The thing is that I have it

[otrs] Re: How to upgrade from 2.0.3 to 2.0.4

2005-12-29 Thread Alexander Kardailsky
Hi, I did rename otrs to otrs2.0.3 directory and then unpack all files from 2.0.4 package to otrs directory. Everything works good. On 12/29/05, updates [EMAIL PROTECTED] wrote: Pim Rupert (Lemonbit) wrote: I am searching for some time in the net how can I upgrade from otrs 2.0.3 to 2.0.4

[otrs] Merge usage

2005-12-29 Thread Keith Turner
I'm looking to merge 2 tickets - do I just enter the ticket number into the Merge to: text box? What happens then - I don't want to screw up customer data here. Keith ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive:

Re: [otrs] Merge usage

2005-12-29 Thread Nils Breunese (Lemonbit Internet)
Keith Turner wrote: I'm looking to merge 2 tickets - do I just enter the ticket number into the Merge to: text box? Yes. What happens then - I don't want to screw up customer data here. Customer data won't get screwed. One ticket will just be merged with the other. Nils.

Re: [otrs] Merge usage

2005-12-29 Thread Pim Rupert (Lemonbit)
Customer data won't get screwed. One ticket will just be merged with the other. Note: even the original ticket number (and history) will be searchable. No ID's are removed from the database. The merge process: * Moves all messages and comments to the 'parent' ticket * Creates parent-child

Re: [otrs-de] Neuer Artikel zu bestehendem Ticket oder neues Ticket?

2005-12-29 Thread Soenke Noack
Christopher Kuhn [EMAIL PROTECTED] on Mittwoch, 28. Dezember 2005 at 19:31 +0100 wrote: Die Verwendung der Header birgt die Gefahr, dass manche Email-Clients Schindluder mit den Headern treiben und die X-Header vermurksen. Daher hat sich die bergabe der Ticket-ID per Subject bewhrt. :-)

[otrs-de] Neue Nachrichten werden nicht mehr angezeigt?

2005-12-29 Thread Andre Bauer
Hallo. Wenn ich eine Antwort von einem Kunden bekomme oder ein Telefonticket erstelle, wandert das Ticket in Neue Nachricht. Wenn ich in der Queueansicht bin, werden dort 3 neue Nachrichten angezeigt. Klicke ich nun auf Neue Nachricht bleibt das Fenster leer. Auch selbst erstellte Telefontickets

Re: [otrs-de] Neue Nachrichten werden nicht mehr angezeigt?

2005-12-29 Thread Andre Bauer
Guten Tag Andre Bauer. Nachtrag: Andere Agenten haben das Problem nicht. -- Mit freundlichen Grüssen André Bauer System: Debian 3.1 / Apache 2.0.54 / MySQL 4.0.24 / OTRS 2.0.4 Hallo. Wenn ich eine Antwort von einem Kunden bekomme oder ein Telefonticket erstelle, wandert das Ticket in