Hi Joey,
joey schrieb:
[...]
Internal etc) if they don't really know if its X,Y or Z (this may be
Incidident, Request or whatever), or if the ticket is clear, sort
them directly into the X, Y or Z sub-queues.
[...]
Note that with v2.2, you do not need special queues for Incidents,
Request
Hi all,
Mike Dent schrieb:
I'd like to be able to add entries to the calendar from tickets, eg to
schedule a time to
attend to a ticket, can this be done?
No, not yet unfortunatly. But it would be a nice feature ofcourse :).
Yes it would be excellent. It means jobs/tickets could be assigned
Hi,
[EMAIL PROTECTED] schrieb:
Hi !!!
I've installed OTRS 2.1.7 on SuSE 10.1, we've fallen in love with it
inmediately. We're very impresed.
Today we started installing aditional packages. We installed the
Timetracking, but we don't find a menu option that lets us use it.
you just pointed
On 5/22/07, Alexander Scholler [EMAIL PROTECTED] wrote:
Hi all,
Mike Dent schrieb:
I'd like to be able to add entries to the calendar from tickets, eg to
schedule a time to
attend to a ticket, can this be done?
No, not yet unfortunatly. But it would be a nice feature ofcourse :).
Yes it
I've got the same problem: agents receiving notifications when a ticket
is opened via mail but not when is opened via web interface.
Trevor Vaughan wrote:
--- I think that my problem was that I wasn't explicitly setting the owner
--- of the ticket so it was sending notifications to a
I would love it !
Peter van Beugen
-Oorspronkelijk bericht-
Van: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Namens Gary
Smith
Verzonden: maandag 21 mei 2007 19:19
Aan: otrs@otrs.org
Onderwerp: [otrs] Live chat on OTRS
Hi OTRS,
I am an OTRS user for many years and its absolutely rock
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
Hi there,
Alexander Scholler schrieb:
Today we started installing aditional packages. We installed the
Timetracking,
so did I (TimeAccounting 1.0.1) and so far I've encountered some trouble
with the time accounting package. It appears that
Maurice James Ny wrote:
If you are going to answer a question answer it completely or just don't say
anything. If someone asks me a question, I try my best to give a complete
answer. Maybe you are accustomed to selfishness but I'm not. I know for a
fact that the manual provided does not
Federico Zaina wrote:
2) How can I get to setup the ticket number format, other than the
standards 'Date', 'Checksum', 'Date + Checksum', etc...
I would need to have a shorter number, like a four digit number only, or
like a mmddyy1234 format, that would be 6 digits for the date and 4
digits
Hi Mike,
Mike Dent schrieb:
On 5/22/07, Alexander Scholler [EMAIL PROTECTED] wrote:
Hi all,
Mike Dent schrieb:
I'd like to be able to add entries to the calendar from tickets,
eg to
schedule a time to
attend to a ticket, can this be done?
No, not yet unfortunatly. But it would be a
Well, I found out the what, but not the why - another administrator had
put Word and PowerPoint attachments to email tickets, and when he
elevated their priority, OTRS stopped working. After deleting the
attachments out of the database, OTRS began working again. I did notice
they were the only
That certainly sounds like a bug.
Have your reported this?
LQ
_
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Lair, Rich
Sent: Tuesday, May 22, 2007 11:04 AM
To: otrs@otrs.org
Subject: [otrs] Role selection error
Well, I found out the what, but not the why -
All my notifications came from: [EMAIL PROTECTED], and I don't
find where i can change it.
Andres
--
A/P Andrés Tarallo
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Ayhan HACIOGLU wrote:
Yes mod_perl use it. but request time 2 3 sec on LAN. dont connection
problem. how must best performance config?
thanx..
Pzt, 2007-05-21 tarihinde 11:39 +0300 saatinde, Peter van Beugen yazdı:
[otrs] my otrs very slow what is
Hallo,
ich suche nach einer Möglichkeit die Ticket-Eskalation mitzuzählen, damit man
das später
auf Datenbankebene auswerten kann. Hat jemand eine Idee?
Mir käme nur die Möglichkeit einen entsprechenden Historie-Eintrag
(Ticket-Historie-Type) zu erzeugen. Nur wie veranlasse ich das OTRS
Hallo Michael, hallo Alexander,
besten Dank! Hat einwandfrei geklappt!
Der Pfad war bei mir aber
$Home/Kernel/Output/HTML/Standart/AgentTicketQueueTicketView.dtl
Mit freundlichen Grüßen / Best Regards
Tim Böhmert
-Ursprüngliche Nachricht-
Von: [EMAIL PROTECTED] [mailto:[EMAIL
Hallo Liste,
haben seit kurzem auch OTRS im Einsatz. Muss jedoch zugeben, dass ich absoluter
Anfänger darin bin.
Nun zur Frage. Wenn in einem Ticket eine Notiz angehängt wird, oder sich der
Status ändert, bekommt der
Empfänger eine automatische Nachricht zugestellt. Wo stelle ich die
On Wed, May 16, 2007 at 09:53:55AM +0200, [EMAIL PROTECTED] wrote:
Hallo Liste,
mit ist in den letzten Tagen aufgefallen, dass die Betreffzeilen zu den
gestellten Fragen absolut nicht mehr passen!
Bitte gebt euch mühe eine andere Frage nicht per Antworten zu schreiben,
sondern ein neuen
Hallo
Ich befinde mich ab sofort im Urlaub. Ich werde am Montag dem
11.06.2007 wieder zurück sein. Bei dringenden Angelegenheiten der Firmen
schnell-im-netz GmbH,
Stadt Hassfurt oder Stadtwerk Hassfurt GmbH wenden sie sich bitte an die e-Mail
Adresse [EMAIL PROTECTED]
Mit freundlichen Grüßen
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