Sweet. Thanks for sharing John.
I think that's really useful and was something I missed from the OOTB solution.
-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of John
Murray
Sent: 18. august 2009 17:57
To: otrs@otrs.org
Subject: [otrs] Adding Cus
Hi,
We've just installed OTRS (2.4.3) on a dedicated server of ours.
We still have our web site located on a different host (cmsmadesimple).
I was wondering, how can I implement auto-login from one server (our
cms) to the new OTRS site.
If someone had similar need in the past and can provide cod
I will be out of the office starting 2009-08-19 and will not return until
2009-08-20.
I will respond to your message when I return.
In any urgent case please call IT Service Desk (+48 33 8225 373) or e-mail:
servicedesk_hotl...@pl.enersys.com)
URL: www.enersys.com.pl & www.enersys.com
EnerSys
Hi Julian,
On Aug 6, 2009, at 15:39 , Cook, Julian wrote:
Yes, the two options we have are
1. Disabling certain file types (exe, vbs.etc)
2. if 1. Is not possible, then disabling the ability to attach
completely
files to "Phone Ticket" and "Email ticket" options.
In OTRS standard there
Hi Mateusz,
just to be sure that the max_allowed_packet is really used by maysqld
(sometimes it's a little bit tricky)... are all mysql checks fine in
the support assessment?
For more see: http://www.youtube.com/watch?v=IVljPaMqFfY
-Martin
On Aug 18, 2009, at 23:42 , Mateusz Mojsiejuk wr
Hi people of the otrs republicI'm having issues installing the ITSM
modules.Unfortunately google hasn't been helpful in this matter.
OS: Debian Gnu Linux 5.0 (lenny)OTRS Version: 2.4.2 (installed from tar.gz
archive)Mysql 5Apache 2.2Perl 5.10.0my.cnf has the max_allowed_packet = 20M
(restarted
I have tried to set this up but am getting some errors on apachectl
configtest
[Tue Aug 18 10:32:27 2009] [error] Can't locate
Kernel/Output/HTML/NavBarTicketBulkAction.pm in @INC (@INC contains: ../../
/opt/otrs/Kernel/cpan-lib /opt/otrs/
/System/Library/Perl/5.8.6/darwin-thread-multi-2level
/Sys
The new dashboard feature of 2.4 is very cool, but we wanted to see customer
information about listed tickets.
Here's how I added a column to do this.
Amended Kernel/Output/HTML/Standard/AgentDashboardTicketGeneric.dtl as
follows:
In dtl:block:ContentLargeTicketGenericRow section, add the follow
Hi,
I noticed some more changes that I think happened from 2.3 to 2.4:
1) When I add a new note, there is always an empty line in the edit textfield.
Is there a config setting to remove this?
2) The agent´s last view of the locked ticket is not restored in Opera 10 after
restarting it. It doesn
Hi,
I have all the relevant compilers installed.
With the example of XML::Parser I get the following:
make[1]: *** [Expat.o] Error 1
make[1]: Leaving directory `/root/.cpan/build/XML-Parser-2.36-0Y9l54/Expat'
make: *** [subdirs] Error 2
MSERGEANT/XML-Parser-2.36.tar.gz
/usr/bin/make -- NOT O
Hi,
Original-Nachricht
>
> Can you please elaborate on:
>
> cpan (check-module output). So I compiled
> Apache2::Reload without errors...
>
for example
cpan XML::Parser
so it would be installed...
So, you´ve make, gcc, gcc++ installed?
ModPerl::MM?
>
> On Tue, Aug 18, 20
Hi Guenther,
Thought I would e-mail you direct as you seem to be the main person quite
knowledgeable about installing the required PERL modules.
I've managed to install some, and here is my output from otrs.checkmodules:
[r...@otrs2 /]# /opt/otrs/bin/otrs.checkModules
o CGI...
Thanks! :-)
I have tried various permutations of muliples of 1024 - anything below the
default (such as 3072) is fine, anything above doesn't seem to work.
I was wondering what the LogModule::LogFile::Date: element does - will it
create logfiles with different dates in the name for the logs of
Hi,
I´ve had the same error yesterday and I
resolved all of the dependencies with
cpan (check-module output). So I compiled
Apache2::Reload without errors...
Regards
Günther
Original-Nachricht
> Datum: Tue, 18 Aug 2009 12:08:55 +0100
> Von: David Holder
> An: "User questions
Hi,
Cpan Apache2::Reload returned with:
CPAN.pm: Going to build P/PH/PHRED/Apache-Reload-0.10.tar.gz
Can't locate ModPerl/MM.pm in @INC (@INC contains:
/usr/local/lib64/perl5/site_perl/5.10.0/x86_64-linux-thread-multi
/usr/local/lib/perl5/site_perl/5.10.0
/usr/lib64/perl5/vendor_perl/5.10.0/x86_
linux
On 18/08/2009, at 7:47 PM, Ralf Hildebrandt wrote:
> * Codatel Lists :
>
>> is there anyone who is interested in assisting with installation and
>> configuration of an otrs system. or is there anyone who can point
>> me to
>> an appropriate person or company who can assist with this?
>
>
This is just a guess but it may have had something to do with the fact that
32000 is not a multiple of 1024. 32 * 1024 = 32768
Again, just a guess.
Rory
Support my 365 Challenge in aid of the Irish Cancer Society
www.365challenge.ie
2009/8/18 Lev Davidovich
> Thank you Shawn -following your
Hi,
try
cpan Apache2::Reload
If it does not work, update your CPAN-Modules
first with
perl -MCPAN -e shell;
Check your OTRS-Perl-Modules if any is outdated:
$OTRS_HOME$\bin\otrs.checkModules
Regards
Guenther
Original-Nachricht
> Datum: Tue, 18 Aug 2009 11:06:28 +0100
> Von:
Just some more info
Added the following in my httpd.conf file:
LoadModule perl_module modules/mod_perl.so
restarted apache and get the following in my error_log
[Tue Aug 18 11:03:20 2009] [error] Can't locate Apache2/Reload.pm in @INC
(@INC contains: ../../ /opt/otrs/Kernel/cpan-lib /opt/otrs/
Hi Günther,
I'm using Fedora core and no such file exists.
As far as I know, Apadche2::Reload comes bundled in with mod_perl. So I
don't know why this is working.
Regards,
David
On Tue, Aug 18, 2009 at 10:05 AM, wrote:
> Hi David,
>
> are you using SuSE Linux?
>
> If so, please add the state
* Codatel Lists :
> is there anyone who is interested in assisting with installation and
> configuration of an otrs system. or is there anyone who can point me to
> an appropriate person or company who can assist with this?
On which platform?
--
Ralf Hildebrandt
Geschäftsbereich IT | Abteilu
Dear Monsees,
In fact, there are serval situation confuse me
1. some ticket can be forward with attchment, but it shows duplicate items
and missed some item
2. no special found in system log
3. what's role of article_attachment?
2009/8/18 Lars Monsees
>My OTRS is 2.4.3 on Cen
Thank you Shawn -following your hint I added the line
"$Self-{'LogSystemCacheSize'} = 4*1024;"
which I copied from Config/Defaults.pm
# system log cache size for admin system log (default 4k)
# Note: use bin/CleanUp.pl before you change this
# $Self->{'LogSystemCacheSize'} = 4*1024;
to Config.
is there anyone who is interested in assisting with installation and
configuration of an otrs system.
or is there anyone who can point me to an appropriate person or
company who can assist with this?
-
OTRS mailing list: otrs
Hi,
I´ve updated our OTRS to 2.4.3 yesterday. If otrs
unlocks a ticket a new owner will be assigned.
Why? Where are the configuration parameters for
unlocking and assigned new owner?
Regards
Günther
--
Jetzt kostenlos herunterladen: Internet Explorer 8 und Mozilla Firefox 3 -
sicherer, schnell
>My OTRS is 2.4.3 on CentOS 5.2, the Ticket::StorageModule setting:
> ArticleStorageFS. My problem is ： when agent want to forward a ticket
> with attachment, but the mail didn't show that attchment. I'v checked
> var/article and found the attachment had been saved in related folder.
> At the
Dear Shawn
In response to your point on the "SSH" thread, re: why I want to change the
Kernel/Config/Files/ZZZAuto.pm file, I will refer you to the following threads:
1) "Software error message "Invalid argument at /opt/otrs/bi
n/cgi-bin/../../Kernel/System/Log.pm line 83, line 4",
2)
Hi David,
are you using SuSE Linux?
If so, please add the statement "perl" to
APACHE_MODULES="..." in /etc/sysconfig/apache2
and restart.
Please take care of installing mod_perl, DBI
and Apache2::Reload before...
Günther
Original-Nachricht
> Datum: Sun, 16 Aug 2009 22:10:23
hi shawn thanks for dropping by! :-)
As I have already told the admins and mods here that I will not pursue this
Linux thread any further (since this is an OTRS forum J ) I am going to reply
to you in the "Software error message "Invalid argument at /opt/otrs/bi
n/cgi-bin/../../Kernel/System/L
Dear All,
My OTRS is 2.4.3 on CentOS 5.2, the Ticket::StorageModule setting:
ArticleStorageFS. My problem is ： when agent want to forward a ticket with
attachment, but the mail didn't show that attchment. I'v checked var/article
and found the attachment had been saved in related folder. At the
You should first do the 2.2 to 2.3 upgrade scripts, and after that 2.3 to
2.4.
Regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Tue, Aug 18, 2009 at 09:13, Lars Monsees wrote:
> Hi Craig,
>
> > Is there something I need to do additionally to
Hi Craig,
> Is there something I need to do additionally to get this working
> correctly? Do I need to run the
> DBUpdate scripts specified in the UPGRADING file?
yes, this is necessary to update the database.
I don´t know if you can directly update the DB from 2.2 to 2.4 so you should
read UPGR
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