Re: [otrs] ckeditor fonts

2011-11-10 Thread Michiel Beijen
Hi Mshi, On Thu, Nov 10, 2011 at 23:00, jp.shi wrote: > I installed a few fonts those contain Chinese glyphs on linux platform. > > my question is how can I add these fonts to RichText of ckeditor. The fonts that are displayed in the rich text editor in OTRS are fonts that are on your local syst

[otrs] ckeditor fonts

2011-11-10 Thread jp . shi
Hi, I installed a few fonts those contain Chinese glyphs on linux platform. my question is how can I add these fonts to RichText of ckeditor. Thanks, Mshi - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: htt

Re: [otrs] Change Management

2011-11-10 Thread David Boyes
could anyone explain me, how does otrs works with Change Management? I won’t take you through the ITIL theory part, but it boils down to understanding the relationship of three things: 1) Roles 2) Changes 3) Work Orders Roles apply to people: eg, who initiates a change, who ex

[otrs] Event Notification Timeunits

2011-11-10 Thread Márton Krisztián
Hi I would like to make a new Event Notification to customer with Timeunits value. I tried the following ways, but none succeeded: anyone has ideas? Thank You Krisztian -- Ezen uzenet virusellenorzesen esett at, es virusmentesnek bizonyult. --

Re: [otrs] Change Management

2011-11-10 Thread Wagner
That's what I was looking for.. the documentation Thanks 2011/11/10 Leonardo Certuche > Hello, > > What a wide question! Could you please read > http://doc.otrs.org/itsm/2.0/en/html/ch08.html and after that let us know > if you have any doubts? > > Regards, > > Leonardo Certuche > www.itconsult

Re: [otrs] Change Management

2011-11-10 Thread Leonardo Certuche
Hello, What a wide question! Could you please read http://doc.otrs.org/itsm/2.0/en/html/ch08.html and after that let us know if you have any doubts? Regards, Leonardo Certuche www.itconsultores.com.co Medellín, Colombia On 10 November 2011 08:15, Wagner wrote: > Hello, > > could anyone expl

Re: [otrs] Subject size/length

2011-11-10 Thread Ugo Bellavance
On 2011-11-10 08:03, Steven Carr wrote: So that is hardcoded in the theme/web .dtl templates under Kernel/Output/HTML/Standard. You will see that some of the fields are deliberately truncated e.g... $QData{"Subject","36"} Did you check in the notification section? What version of OTRS are you

[otrs] Change Management

2011-11-10 Thread Wagner
Hello, could anyone explain me, how does otrs works with Change Management? thanks - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/

Re: [otrs] Subject size/length

2011-11-10 Thread Steven Carr
So that is hardcoded in the theme/web .dtl templates under Kernel/Output/HTML/Standard. You will see that some of the fields are deliberately truncated e.g... $QData{"Subject","36"} Steve On 10 November 2011 12:05, Sune T. Tougaard wrote: > Thanks, i was kind of hoping it wasn’t that simple.

Re: [otrs] Subject size/length

2011-11-10 Thread Sune T. Tougaard
Thanks, i was kind of hoping it wasn’t that simple. ☺ It may allow for a bigger subject. However, it still won’t let me see the long subjects in the Agent interface. For example, some users sends a long path to a document in the subject. The only option that I’ve found, is to hover the mouse ove

Re: [otrs] Subject size/length

2011-11-10 Thread Steven Carr
Try: SysConfig -> Ticket -> Core::Ticket -> Ticket::SubjectSize Steve On 9 November 2011 13:42, Sune T. Tougaard wrote: > Hi all, > > ** ** > > Instead of trying to educate all of my users, I’d like to increase the > size of the “Subject” field in the OTRS interface. > > ** ** > > Me