Is there a way to report the number of tickets that hit the First Response
Escalation Time over the last week? I need to be able to say that X% of tickets
opened last week were answer within the First Response SLA time. Can I see this
even if the escalation has been handled?
Thanks in advance
Hi All,
I am looking at integrating OTRS and Salesforce, I know previously that there
was an add-on but this seems to no longer be available. At a high level I want
to pull all of our Account and Contact information from Salesforce and have
ticket information provided back to Salesforce.
Has a
One thing I did use procmail for at one implementation was to alert a
department manager (cc email) when a ticket request came from a department
employee. Of course, it didn't have the ticket number, but otherwise it was a
good-enough workaround.
Yeah - there is where procmail really shines.
>
> at which point the local aliases file works about equally well
Thank you for that hint. Of course it should work that way. I would have
hoped that to be the case, anyway (didn't bother to try it). One thing I
did use procmail for at one implementation was to alert a department
manager (cc emai
> -Original Message-
> From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
> Gerald Young
> And in my case, I use procmail which has none of these issues and receives
> mail instantly into OTRS.
Agreed. Procmail wins big.
But, if you're stuck with the POP option (a
I will check our configuration of our pop server, I will send feedback
soon.
Thanks for your help.
Marco
-Original Message-
From: Gerald Young
Reply-to: User questions and discussions about OTRS.
To: User questions and discussions about OTRS.
Subject: Re: [otrs] OTRS : Duplicate emai
And in my case, I use procmail which has none of these issues and
receives mail instantly into OTRS.
On Tue, Oct 2, 2012 at 4:13 PM, David Boyes wrote:
> Depends a lot on the POP server implementation, too. If the POP server is
> set to rate-limit incoming connections (default on recent versions
Hi Antonio,
I've created a new version of the Windows Installer which bundles a different
Apache (ApacheLounge's version) with a different mod_perl; for me it no longer
restarts but I would like to get some feedback from actual users.
Please test it and let me know if it works for you!
https://w
Depends a lot on the POP server implementation, too. If the POP server is set
to rate-limit incoming connections (default on recent versions of Exchange, and
most of the “free” email providers these days), the client (in this case, OTRS)
will see the full list of messages in the mailbox, but wil
Hello,
When trying the following I get errors.
bin]# cat ../doc/sample_mails/test-email-1.box | ./otrs.PostMaster.pl
ERROR: OTRS-otrs.PostMaster.pl-10 Perl: 5.10.1 OS: linux Time: Tue Oct 2
15:13:13 2012
Message: Module Kernel/System/Ticket/Event/TicketFreeFieldDefault.pm not found!
Trace
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