> > at which point the local aliases file works about equally well Thank you for that hint. Of course it should work that way. I would have hoped that to be the case, anyway (didn't bother to try it). One thing I did use procmail for at one implementation was to alert a department manager (cc email) when a ticket request came from a department employee. Of course, it didn't have the ticket number, but otherwise it was a good-enough workaround.
On Wed, Oct 3, 2012 at 10:35 AM, David Boyes <[email protected]> wrote: > > >> -----Original Message----- >> From: [email protected] [mailto:[email protected]] On Behalf Of >> Gerald Young >> And in my case, I use procmail which has none of these issues and receives >> mail instantly into OTRS. > > Agreed. Procmail wins big. > > But, if you're stuck with the POP option (a horrible, horrible idea, IMHO), procmail doesn't help w/o the local MTA to invoke it, at which point the local aliases file works about equally well, and it's one less thing to maintain. > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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