Hi,
I want classified (Impact &priority, dynamic fields, service, and other
fields), for new tickets coming from emails, for this reason, I want to do
that using AgentTicketNote, but due to internal definitions, priority must
be update only by first level or supervisor.
But AgentTicketNote is use
On 13 March 2013 20:07, Alvaro Cordero wrote:
> Hello, as per our research, it was certified but according to information
> directly from Pink Elephant the certification expired and from OTRS they
> informed to us that there was no interest on renewing it.
>
> Check link below
>
> http://blog.kuhn
Hello, as per our research, it was certified but according to information
directly from Pink Elephant the certification expired and from OTRS they
informed to us that there was no interest on renewing it.
Check link below
http://blog.kuhn-kt.de/?p=357&cpage=1#comment-4285
Off course that doesn'
Hello
And what is written on the log when you try to visit
http://localhost/otrs/index.pl ?
On 12 March 2013 05:57, Darshak Modi wrote:
> Hello,
>
> ** **
>
> I am trying to install with Apache, Oracle on linux.
>
> I have included otrs.conf in httpd.conf file.
>
> ** **
>
> But I
Hello,
Take a look at this link:
http://www.pinkelephant.com/Templates/PinkVERIFY.aspx?id=1702&terms=otrs there
you'll find only *OTRS::ITSM 2.0*
On 13 March 2013 06:53, Jignesh Kakka (jkakka) wrote:
> AS per documents , I only see OTRS ITSM as ITIL Compliant.
>
> ** **
>
> Is OTRS Help
No, you need the ITSM components to make it ITIL compliant.
On 13 March 2013 11:53, Jignesh Kakka (jkakka) wrote:
> AS per documents , I only see OTRS ITSM as ITIL Compliant.
>
>
>
> Is OTRS Helpdesk 3.1.7 also ITIL compliant ?
>
>
>
>
>
> Thanks,
>
> JIgnesh
>
>
> --
If the ticket is new then you will need to either dispatch to queue in
which case it will go into the queue you specify, or create a
postmaster filter rule to look at the CC value and then set the
appropriate queue.
Steve
On 13 March 2013 11:49, Darshak Modi wrote:
> Consuder, The ticket is new
Darshak, please take a moment to reflect on the question that you wrote.
You would not ask it if you had tried it first.
On Mar 13, 2013 7:41 AM, "Darshak Modi" wrote:
> If email is sent as cc, in which queue it will be sent?
>
> ** **
>
> How will it be checked? ,I guess, here Dispatch by
AS per documents , I only see OTRS ITSM as ITIL Compliant.
Is OTRS Helpdesk 3.1.7 also ITIL compliant ?
Thanks,
JIgnesh
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Consuder, The ticket is new only
I guess for old ticket, it will have ticket id, so it will fetch and add to
that queue only?
-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Steven Carr
Sent: 13 March 2013 PM 05:20
To: User questions and discus
You need to enable Ticket -> Core::PostMaster ->
PostmasterFollowUpSearchInReferences
This will check the email references to see if they match an existing
ticket and then add the email to that ticket.
Steve
On 13 March 2013 11:37, Darshak Modi wrote:
> If email is sent as cc, in which queue
If email is sent as cc, in which queue it will be sent?
How will it be checked? ,I guess, here Dispatch by To: will not work.
But will Dispatch by Queue work ?
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