Re: [otrs] Auto Complete or Auto Fill does not function.

as my crystal ball is broken and you asked the question like "my car is not working" my only suggestion is to check the logs 2013/4/17 Kaushal Shriyan > Hi > > Auto Complete or Auto Fill of Customer Email Address when a agent replies > on OTRS Interface does not work. Any Clue? > > Thanks and R

[otrs] Attachment not working on Agent Ticket Note OTRS 3.1.11

Hello Guys, Today we realised that in our system, agents cannot attach any files when adding a note into a ticket. Logs say the following [Wed Apr 17 11:31:57 2013] -e: Version string '-1, set by base.pm' contains invalid data; ignoring: '-1, set by base.pm' at /opt/otrs//Kernel/System/Log.pm li

Re: [otrs] Migrating Tickets to OTRS

The old system is home grown, so I can export the data in whatever format that OTRS accepts. I want to know how the import would work and what the limitations are. Unless you're prepared to do a lot of internal database manipulation, and you REALLY understand the OTRS database schema, I'd do t

Re: [otrs] Migrating Tickets to OTRS

There is no practical answer to give via this mailing list. Is it possible? Maybe, but not trivial. You really should look at the schema of OTRS to determine the answer for your situation. For instance, you'll need state, queue, user_id, customerUserId, customerId, ticket number, and subject, and

Re: [otrs] wrong link in email notification

"report for survey" I use limesurvey and don't use OTRS's survey module. It handles nearly every request you ask about OTRS survey module On Wed, Apr 17, 2013 at 12:10 PM, Steven Carr wrote: > On 17 April 2013 16:57, Yousef Hamad wrote: > >> If the default option(-) still without changing the

Re: [otrs] Migrating Tickets to OTRS

Thanks Susan, The old system is home grown, so I can export the data in whatever format that OTRS accepts. I want to know how the import would work and what the limitations are. * In which form can your old system export? - I can export and make it match OTRS supported import format *

Re: [otrs] wrong link in email notification

On 17 April 2013 16:57, Yousef Hamad wrote: > If the default option(-) still without changing the next state will take > this option on the ticket information , because is not mandatory. > But they can't mark the ticket as closed without setting the next state value to either closed successful

Re: [otrs] wrong link in email notification

If the default option(-) still without changing the next state will take this option on the ticket information , because is not mandatory. The same thing. Ok, can I make a report for survey using MS-Office excel or anything already exist . Thanks, Yousef Hamad Technical Support Mob +962 799

Re: [otrs] wrong link in email notification

Steven Carr schrieb: On 17 April 2013 16:29, Yousef Hamad > wrote: Ok, Susan can you tell me how can to make a report for survey using MS-Office Excel or Printing any where. Yousef Hamad, I have no idea how come you address this question to me. I do

Re: [otrs] wrong link in email notification

click closed, but next state is one of the two: successful/not, but defaults to successful. Not good enough Offered item: remove closed entry. click note. next state is (-) as requested, (-) means previous state, and for all intents and purposes it is mandatory to use this method to close ticket,

Re: [otrs] wrong link in email notification

What have you tried already? On 17 April 2013 16:29, Yousef Hamad wrote: > Ok, Susan can you tell me how can to make a report for survey using > MS-Office Excel or Printing any where. > > > > > Thanks, > Yousef Hamad > Technical Support > Mob +962 799372852 > > > > > > -Original Message---

Re: [otrs] Migrating Tickets to OTRS

Parag Bhalerao schrieb: Is there a way to import tickets from other system to OTRS? If so, how to go about it? Whether there's a way or not depends strongly on the system from which you want to import, and on how detailed the information fed into OTRS should be. In which form can your old sys

Re: [otrs] wrong link in email notification

Ok, Susan can you tell me how can to make a report for survey using MS-Office Excel or Printing any where. Thanks, Yousef Hamad Technical Support Mob +962 799372852 -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Susan Dittmar Sent: We

Re: [otrs] wrong link in email notification

Yousef Hamad schrieb: But this is not a suitable answer, because in the note filed the next state also is not mandatory and blank. I'm surprised, though as I use an older OTRS I cannot check whether this has been changed. In my version of OTRS the next state is part of the note form, and the

Re: [otrs] wrong link in email notification

It's a solution all the same, it might not work exactly how you want it to work but it is a solution. OTRS is open source, if you want to change the way something works then learn how to program and modify the code directly (or pay OTRS/someone to do it for you). You have to remember this is a se

Re: [otrs] Migrating Tickets to OTRS

You asked the same question a week ago. I think reposting the same question is frowned upon. On Wed, Apr 17, 2013 at 6:11 PM, Parag Bhalerao < parag.bhale...@cybertech.com> wrote: > Hello Team, > > ** ** > > We have a home grown ticketing system that we were using for past few > years. We h

[otrs] Migrating Tickets to OTRS

Hello Team, We have a home grown ticketing system that we were using for past few years. We have switched to OTRS now, but for historic knowledge, we will like to refer to old tickets as well. Is there a way to import tickets from other system to OTRS? If so, how to go about it? GoodWills

Re: [otrs] wrong link in email notification

Hi, But this is not a suitable answer, because in the note filed the next state also is not mandatory and blank. From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Gerald Young Sent: Wednesday, April 17, 2013 5:31 PM To: User questions and discussions about OTRS. Subject: Re

[otrs] Auto Complete or Auto Fill does not function.

Hi Auto Complete or Auto Fill of Customer Email Address when a agent replies on OTRS Interface does not work. Any Clue? Thanks and Regards, Kaushal - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs

Re: [otrs] wrong link in email notification

for 2) next state is not a dynamic field. If you choose close ticket, the next state is going to be closed, so it defaults to closed successfully. If you don't want that, don't allow the close option, and force your users to close tickets using a note (with state enabled) or reply. Both of those wi

Re: [otrs] wrong link in email notification

Hi, 1. Can you tell me how can make a report for survey using MS-Office excel Print - Graphic? 2. how can make the Dynamic Filed is active an instead of an original on for example: When agent want to close a ticket how can force him to choose the next state, i want the default next state is

Re: [otrs] wrong link in email notification

Hello! If you use https, try change parameter OTRS_CONFIG_HttpType to https. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/l

Re: [otrs] Ticket Replies and CCs

Ticket::Frontend::ComposeExcludeCcRecipients is also set to No. On Wed, Apr 17, 2013 at 6:12 AM, Mailing List wrote: > Is there any way to make that the default? 2.4 when you replied just > included all CCed. > > > On Wed, Apr 17, 2013 at 6:02 AM, Steven Carr wrote: > >> Select "Reply All" ins

Re: [otrs] Ticket Replies and CCs

Is there any way to make that the default? 2.4 when you replied just included all CCed. On Wed, Apr 17, 2013 at 6:02 AM, Steven Carr wrote: > Select "Reply All" instead of "Reply" and it will include the CC addresses. > > > On 17 April 2013 10:49, Mailing List wrote: > >> Hello, >> >> We have

Re: [otrs] Ticket Replies and CCs

You might also want to check SysConfig to see what this is set to... Ticket -> Frontend::Agent::Ticket::ViewCompose -> Ticket::Frontend::ComposeExcludeCcRecipients On 17 April 2013 11:02, Steven Carr wrote: > Select "Reply All" instead of "Reply" and it will include the CC addresses. > > > On 1

Re: [otrs] Ticket Replies and CCs

Select "Reply All" instead of "Reply" and it will include the CC addresses. On 17 April 2013 10:49, Mailing List wrote: > Hello, > > We have recently upgraded our OTRS installation from version 2.4, to > version 3.2. One issue that we have come across which is kind of urgent, is > that when cra

[otrs] Ticket Replies and CCs

Hello, We have recently upgraded our OTRS installation from version 2.4, to version 3.2. One issue that we have come across which is kind of urgent, is that when crafting a reply, it only replies to the original sender, not anyone in the CC or BCC fields. This unfortunately causes many headaches w

Re: [otrs] Postmaster filter applied still getting wrong data

Ok I think, the follow up has different filter match ,which I didnt set. Now its done. On 17-04-2013 PM 01:27, Darshak Modi wrote: Hello I hadconfigured post-master filter so all mails from company domain are set to sender type Agent. Still in ticket details, I see sender is listed as Customer

[otrs] Postmaster filter applied still getting wrong data

Hello I hadconfigured post-master filter so all mails from company domain are set to sender type Agent. Still in ticket details, I see sender is listed as Customer . See the logs below Filter: 'SetSenderType' Set param 'X-OTRS-SenderType' to 'Agent' (Message-ID: <516E5485.1050901 The sender