.
which path i have to use (htpp:/.?)
Web access to the bin/*.pl files was removed. You have to execute it
from the command line.
cd *\otrs\bin
\otrs\bin: perl PostmasterPOP3.pl
Hth,
Tyler Hepworth
___
OTRS mailing list: otrs - Webpage: http
host server? I
really hope so.
You should be able to.
(2) I tried to use the Linux rpm file, but it said it could find 'sendmail'
nor 'mod_perl' dependencies, even though they exist.
Force install - you know the dependencies are there even if rpm does not.
Hth,
Tyler Hepworth
and thus are logically removed from any personal
or public queues.
Hth,
Tyler Hepworth
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder
On Tue, 14 Dec 2004 11:20:38 -0700, Chaden Hite [EMAIL PROTECTED] wrote:
how do you delete a new user that you have just created?
You don't - unless you want to play directly with the database.
Hth,
Tyler
___
OTRS mailing list: otrs - Webpage:
.
$Self-{'AuthModule::LDAP::Host'} = [EMAIL PROTECTED];
Hth,
Tyler Hepworth
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder
I have a question about how big OTRS can be.
For example my OTRS has at this moment almost:
50 000 tickets and more than 150 000 articles.
The articles are kept in the file system and the size exceed 20 Gb.
I am using MySql on Linux (fedora core).
Does any one has a similar installation?
Hello.
Is there a way to delete a ticket from the front end (web interface)?
Nav
Yes. RTFM Chapter 15 ;). Place tickets in the queue Junk. Create
a GenericAgent via the web interface that deletes all tickets in
queue Junk.
Tyler Hepworth
On Thu, 9 Dec 2004 11:05:47 -0700, Nav Dhunay [EMAIL PROTECTED] wrote:
Should have stated, that I tried that. My OTRS is installed on Windows. The
GenericAgenct functionality uses Unix/Linux rm to delete the tickets.
Really? What file and line did you get that from? Here is what I
by cron jobs. You need to read the
section about cron jobs under windows using CRONw. The default cron
for collecting mail runs every ten minutes.
Hth,
Tyler Hepworth
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org
in the queue, at once?
Move them to a specific queue (Junk for example) and have a generic
agent that runs every X minutes that deletes everything in the Junk
queue.
Hth,
Tyler Hepworth
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive
.
If you want to fetch email right away, do it from the command line:
/opt/otrs/bin/PostmasterPOP3.pl
Hth,
Tyler Hepworth
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http
Are you sure? I hate to be the one that says the manual said, but ... The
manual says...
[snip]
Far be it me to speak out against the manual... :-)
The manual is wrong. This is legacy stuff that is carry over from
OTRS 1.0. Search 1.1, 1.2. 1.3 manuals for obin and you will only
get that
every 10 minutes.
However, if you have jobs defined in GenericAgent.pm, these will be
actioned every 5.
Hth,
Tyler Hepworth
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http
OTRS_CUSTOMER_DATA_USERFIRSTNAME
OTRS_CUSTOMER_REALNAME
OTRS_CUSTOMER_X-HEADER
OTRS_FIRST_NAME
OTRS_LAST_NAME
OTRS_NEWPW
OTRS_OWNER_USERFIRSTNAME
OTRS_QUEUE
OTRS_TICKET
OTRS_TICKET_ID
OTRS_TICKET_NUMBER
OTRS_TICKET_STATE
OTRS_USERFIRSTNAME
OTRS_USERLOGIN
OTRS_USERPASSWORD
OTRS_USER_ID
OTRS_USER_LOGIN
Hth,
Tyler Hepworth
, because my tickets are being overwritten right
now!!
Did you remember to backup and restore var/* after the upgrade? Their
is a file (ticket_counter or similar) in var that contains the count
of the last ticket. You need this file to pickup where you left off.
Hth,
Tyler Hepworth
On Wed, 17 Nov 2004 15:33:20 +0100, Boudewijn van Weert (Valbosoft,
S.L.) [EMAIL PROTECTED] wrote:
Hello,
When I add a note, it actually doesn't give the oportunity to change state,
and the state remains closed... Is the only way to actually reply to the
client again? This would be kind
and send it to your
helpdesk address.
(this is what I do and find it to be quite simple - i just recently
posted a full working example of the web form and the email backend on
this list)
There might be other ways as well.
Hth,
Tyler Hepworth
___
OTRS
to no.
Tyler Hepworth
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting für Ihr OTRS System?
= http://www.otrs.de/
change it...
Search for the ticket
zoom,
respond via note, or mail, or phone,
set the state to open,
submit.
Hth
Tyler Hepworth
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe
On Thu, 11 Nov 2004 12:20:38 +0100, [EMAIL PROTECTED] [EMAIL PROTECTED] wrote:
I'd like to setup an LDAP authenticationon my OTRS.
It works fine as all the old otrs db users now can login using ldap password
but the users in the database and not in the ldap cannot login anymore.
Is it
How do you remove queues?
You don't. You just mark them as invalid. If you are really
insistent on it, then you have to remove them by hand from the
database. Good luck finding all of the locations a queue is
referneced besides the main queue table.
Hth,
Tyler Hepworth
On Mon, 8 Nov 2004 08:38:16 -0700, Eric Assouad [EMAIL PROTECTED] wrote:
What does the message below mean and how can I fix it? It's happens every
night and is causing the e-mail to bounce and create a new ticket everyday
around midnight.
Got a packet bigger than
On Mon, 8 Nov 2004 17:27:35 +0100, Markus Ruecker [EMAIL PROTECTED] wrote:
Hi Eric,
It has to be set in your MySQL Configuration File (my.cnf).
Regards,
Markus Ruecker
[snip]
Set the following in you Kernel/Config.pm (if you need greater than 5 Mb upload)
# MaxFileUpload
#
On Thu, 04 Nov 2004 16:53:24 +0100, Czakó Krisztián [EMAIL PROTECTED] wrote:
[snip]
This will allow users to have a primary id and secondary ids (company
ids). Only those users that have the same secondary id will be able
to see tickets that have the same id assigned to it.
Is it
address in the field: Email for every user that
you have in the directory.
Hth,
Tyler Hepworth
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
]
# FrontendBulkFeatureJavaScriptAlert
# (enable/disable java script popup if a bulk ticket is selected)
$Self-{FrontendBulkFeatureJavaScriptAlert} = 0;
Hth,
Tyler Hepworth
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive
on MultiCustomerIDS here:
http://doc.otrs.org/1.3/en/html/customer-user-backend.html
This will allow users to have a primary id and secondary ids (company
ids). Only those users that have the same secondary id will be able
to see tickets that have the same id assigned to it.
Hth,
Tyler
!!
How do I change this to just the once, or per week? Or failing that, less
preferably, how do I turn the feature off?
Change the cron job otrs/var/cron/pending_jobs. It is currently set
to execute every 2 hours. Set it to what you like.
Hth,
Tyler Hepworth
On Fri, 29 Oct 2004 20:39:41 -0700, Marshall28 [EMAIL PROTECTED] wrote:
Here is the error I get when trying to start Apache2. Anyone have any ideas
on what is wrong here. This occurred right after I installed OTRS.
Starting httpd2 (prefork) Syntax error on line 10 of
the
Favorites queue.
Hth,
Tyler Hepworth
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting für Ihr OTRS System?
= http
On Sat, 30 Oct 2004 17:18:17 -0700, Marshall28 [EMAIL PROTECTED] wrote:
I don't see the http-server option in yast, or anything relating to it. Yet
I know I have apache2 installed. mod-perl is installed as well, I've checked
this. What option was changed in the httpd.conf text file to enable
On Sat, 30 Oct 2004 03:24:56 +0800, Santosh Balan
[EMAIL PROTECTED] wrote:
Hi All,
I understand that the Agents will get a mail from OTRS, if they have any new ticket
in their QUEUE, if they have put Notify for new ticket=YES in the preferences. I
tried this for few of my users...
..but
On Sat, 30 Oct 2004 03:25:51 +0800, Santosh Balan
[EMAIL PROTECTED] wrote:
Hi All,
I understand that the Agents will get a mail from OTRS, if they have any new ticket
in their QUEUE, if they have put Notify for new ticket=YES in the preferences. I
tried this for few of my users...
..but
On Thu, 28 Oct 2004 18:01:56 +0200, Patrik Forsberg
[EMAIL PROTECTED] wrote:
Thanks for your help. I've created a new GenericAgent job
called AssignOwnershipComputer, and configured it as you suggest.
I run into a couple of problems, though.
First, after I create the job, I
On Thu, 28 Oct 2004 12:23:59 +0200, Sylvain Thomas
[EMAIL PROTECTED] wrote:
Tyler Hepworth wrote:
On Wed, 27 Oct 2004 18:37:07 +0200, Sylvain Thomas
[EMAIL PROTECTED] wrote:
I'm considering using OTRS for our support system which is linked to a
database containing our customers. I have
'),
Hth,
Tyler Hepworth
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting für Ihr OTRS System?
= http://www.otrs.de/
On Fri, 29 Oct 2004 15:42:07 -0600, Tyler Hepworth [EMAIL PROTECTED] wrote:
On Fri, 29 Oct 2004 17:39:36 -0400, Pete McDonnell
[EMAIL PROTECTED] wrote:
This diff is taken from the current version? 1.3.2?
Yes.
I use Subversion locally for source code control. That is why you see
(don't us the old theme)!
I recommend that you read the rest of the UPGRADING file. It will
tell you everything you need to do in order to sucessfully upgrade to
1.3.2. Yes, redoing themes is a pain (I know) but it is well worth
the effort. I am very pleased with 1.3.x
Hth,
Tyler Hepworth
On Fri, 29 Oct 2004 18:58:59 -0700, Marshall28 [EMAIL PROTECTED] wrote:
It looks like I'll just be doing a fresh install of 1.3.2 then. Once I
install a fresh OTRS on the new system and restore from the backup.sh
script, will that take care of most of the restore?
Yes.
What Else am I going
On Fri, 29 Oct 2004 20:49:48 -0700, Marshall28 [EMAIL PROTECTED] wrote:
When doing the restore using the restore.sh script, do I untar my backup
from the backup.sh script and point to the untarred files for the
BACKUP_DIR part? What must I do with the .tar.bz2 backup file I created in
order to
. The
history_type_id entries define the kind of action performed. To get
logical names instead of integer identifiers, you have to use the
system_user table and ticket_history_type table. Search
ticket_history for events that you want to know about and what agents
performed them.
Hth,
Tyler Hepworth
them
to Kernel/Config.pm).
If you are using 1.3.x then you can change them in Admin
Area-Notificiations area. Go to notfications and look for
xx::Customer::something.
Hth,
Tyler Hepworth
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive
On Wed, 27 Oct 2004 20:48:18 +0500, Asim Ansari [EMAIL PROTECTED] wrote:
Hi, we are using OTRS 1.2.3 on Windows 2003 server, every thing seems to be
working fine except POP emails, we have defined a POP3 account from web
admin consol i.e. Admin-Area - POP3 Account, screen shot of my
with the correct information for the ticket.
Hth,
Tyler Hepworth
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting für Ihr OTRS
On Wed, 27 Oct 2004 22:14:29 +0500, Asim Ansari [EMAIL PROTECTED] wrote:
Thanks for your email Tyler.
I have double checked that PostMasterPOP3.pl has execute rights
Administrator Full Control
SYSTEM Full Control
Users Read Execute, Read
With this
- only your own.
Hth,
Tyler Hepworth
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting für Ihr OTRS System?
= http
the theme so that they cannot access them.
Hth,
Tyler Hepworth
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting für
hope to have something figured out by the end
of today.
Tyler Hepworth
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting
unless you
wanting to transfer ownership of a ticket to someone or force someone
to take ownership of the ticket.
Hth,
Tyler Hepworth
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http
On Wed, 27 Oct 2004 14:58:35 -0600, Tyler Hepworth [EMAIL PROTECTED] wrote:
On Wed, 27 Oct 2004 14:40:28 -0400, Pete McDonnell
[EMAIL PROTECTED] wrote:
Rudi, do you think this is something that would have to be set using Perl
code (altering the function, perhaps?) Or might one be able
, what is the big deal? Just curious.
Tyler Hepworth
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting für Ihr OTRS System
(lots of ways to find tickets) and it will return all
possible matches.
There is not a search feature that will allow you to enter a problem
and it will look through all the tickets for potential matches and
give you solutions.
I hope that answers the question.
Tyler Hepworth
invalid mx. If you do
not have a DB entry for the customer, then you have to type out the
full email address in the From field. It should accept that just
fine.
Hth,
Tyler Hepworth
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http
is a bit clumsy, doesn't give any overview.
Go all the way to the very bottom of search and look for the heading
Customer History Search. There is a single field you can search on
Customer ID. Type the ID in there and it will return all the
tickets associated with that ID.
Hth,
Tyler Hepworth
to
unlock tickets after submit. Please see my post on the dev list
titled: Patch to Bulk Action - Option to allow unlock of tickets.
Hth,
Tyler Hepworth
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
found a post about this same issue on the German OTRS mailing list.
The response suggested that you have to make sure you are using
apache2-mod_perl and not just mod_perl.
Hth,
Tyler Hepworth
___
OTRS mailing list: otrs - Webpage: http://otrs.org
On Wed, 20 Oct 2004 14:31:22 +0100 (BST), [EMAIL PROTECTED]
[EMAIL PROTECTED] wrote:
Is otrs supposed to match emails on reply-to/message-id and put them into
the correct ticket ???
OTRS looks only at the subject line for the Ticket Number. It
associates the message with all the other
called from. I'm trying to change
some of the html in the ticket zoom. Does someone know where this is?
How can I edit it? Thanks
Sorry to take so long to respond. The answer to you question is:
AgentZoomAnswer.dtl.
Hth,
Tyler Hepworth
___
OTRS mailing
. This only happens occassionally and I don't
have a clear idea of why this might happen.
Here are two possible scenarios of why I think it might happen. Could
somewhere tell me if I am on the right track or suggest an
alternative?
Thanks,
Tyler Hepworth
Scenario 1: It seems to occur more frequently
. The login id is used as the hash index and
the index's value is a composite of the user's name and customer id.
The hash is then sorted by key (index) value and output. No sorting
done here by database calls.
Hth,
Tyler Hepworth
___
OTRS mailing
. The other is generic_agent-database.
Hth,
Tyler Hepworth
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting für Ihr OTRS
recommend Softerra LDAP browser. It is free.
Hth,
Tyler Hepworth
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting
On Mon, 18 Oct 2004 17:56:05 -0600, Tyler Hepworth [EMAIL PROTECTED] wrote:
I upgraded to version 1.3.2 and setup a generic agent in the web
interface. It executes just fine if I clikc Run Now in the web
interface, but the cron generic_agent-database does not seem to be
executing. The items
to be working.
Thanks,
Tyler Hepworth
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting für Ihr OTRS System?
= http
but your self.
Tyler Hepworth
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting für Ihr OTRS System?
= http://www.otrs.de/
) to
change just about every behavior of the program.
Hth,
Tyler Hepworth
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting
I use OTRS exclusively for an internal help desk system. Currently it
is limited to IT related requests. So only individuals from the IT
department are agents on the helpdesk. The rest of the company is
treated as customers and they have to use email or the cpanel to
create and manage personal
On Thu, 07 Oct 2004 10:09:58 +0300, Erol YILDIZ [EMAIL PROTECTED] wrote:
Hi,
I am trying to create a user which has all the permissions except changing
the owner of the tickets in that queue but even I give all the privileges
except 'rw' this user can't see that queue and the tickets in
. But that either
corresponds to Customer Update or Send Answer and neither of those
seem like likely candidates.
Can anyone shed light on this for me?
Thanks,
Tyler Hepworth
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org
Well, I got the .pl to work. How did I do you ask? By creating a
symbolic link from /var/www/localhost/Kernel to /usr/
ln -s /var/www/localhost/Kernel /usr/
I think perhaps I'm going to have to open a bug in Gentoo's ebuild area.
Great!. So, did the GenericAgent work too?
Tyler
Yup, everything works now!
Glad to hear it. Go sue the Gentoo builder for pain and suffering ;-)
Tyler
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe:
Now I just need to be able to have multiple reassigns.
A new job for each. :-(
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support
it from a regular mail client, then it will work just fine
with OTRS.
Hth,
Tyler Hepworth
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support
Is there a way to define who the default owner of a new ticket? Or
better, is there a way to define who the default owner of a ticket is
based on what group it was initially assigned to?
Yes. You can go it with a generic agent. It would be something like this:
%Jobs = (
# --
#
I would like to be able to view closed tickets and if necessary,
re-open them. Is there anyway to do this?
Just find the ticket via the search or utilities function
(depending on which version you use) and set the state to open if you
need to open it.
as publicly viewable in the cpanel but
does not send an email.
Hth,
Tyler Hepworth
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder
in the
admin-area.
Hth,
Tyler Hepworth
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting für Ihr OTRS System?
= http
Thanks for your response.
in the
[...]
~'assign owner' = 'some queue',
[...]
is the 'some queue' the queue id or name? Also, is the 'some owner',
the ID or name? Thanks again!
Names for both.
Tyler
___
OTRS mailing list: otrs - Webpage:
and use the web interface to
build your generic agent routines. Doing it that way avoids having to
worry about things like commas and braces.
Hth,
Tyler Hepworth
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail
CustomerID (one primary id) this defines private or My Tickets
CustomerIDs (multiple secondary ids) can be held by others as well -
Company Tickets
Ticket
-
Various Details
CustomerID (can match either CustomerID or CustomerIDs)
Hth,
Tyler Hepworth
On Tue, 5 Oct 2004 08:10:48 -0700, Daemon Behr [EMAIL PROTECTED] wrote:
Is there any way to limit the customers access to queues when creating a new
ticket?
Using otrs 1.2.4 win32
Yes, place the following in Kernel/Config.pm
#CustomerPanelOwnSelection
#(If this is in use,
of them do not fill the bill, provide and
all option to show the rest.
Hth,
Tyler Hepworth
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
would guess that you remove
all of the number:
OTRS_CUSTOMER_EMAIL
But I don't know for sure because I have never tried it. Give it a
try and see how it comes out.
Hth,
Tyler Hepworth
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http
Hi Martin,
Here is my test message.
Tyler Hepworth
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting für Ihr OTRS
I changed my email address a few days ago and am receiving the mail
list at my new address, but I have tried to submit a mail and it never
showed up. I need to see if my posts are being received.
Tyler Hepworth
___
OTRS mailing list: otrs - Webpage
,
Tyler Hepworth
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting für Ihr OTRS System?
= http://www.otrs.de/
successfully for several months now. If you have any
more questions, I will be glad to assist you. Let me know.
Tyler Hepworth
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http
[EMAIL PROTECTED] wrote:
I am trying to understand the QueueView so I can understand how many
open tickets there are, and who is working on them (owner). Why does
the queueview only show available tickets versus open (not yet
closed) tickets, and what criteria is used to determine if a ticket
On Thu, 23 Sep 2004 14:52:43 -0400, [EMAIL PROTECTED] [EMAIL PROTECTED] wrote:
Thanks very much for that info. Can I get a definition of available tickets?
The ticket has state new and has not been locked or responded to in any way.
The ticket has state open and has been unlocked by a user or
Yes. I dont remember the exact
code, but look through defaults.pm for customerownselectionpanel
or something like that. You can define the queues you want them to see there.
Tyler Hepworth
From:
[EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Neal Timm
Sent: Friday
Marc Tardif wrote:
The OTRS FAQ (http://faq.otrs.org) covers deleting all tickets from
database. However, I would only want to delete all tickets from a
single queue.
Keep reading the docs! :-). Look here:
http://doc.otrs.org/1.2/en/html/generic-agent-example.html#AEN1040 for the
answer.
When I try to create a ticket from the customer interface, I get the message
need TicketID!. Could someone please point me in the right direction as
to what I should look for to fix this?
Thanks,
Tyler Hepworth
Here is the output of my logs:
Apache:
Aug 24 17:50:58 fnabogtls OTRS-CGI-10[1128
Where can I get more information on the multiple customer id feature in OTRS
1.3? I see there are My Tickets and Company Tickets available in the
customer panel, but I cannot find how to set these different IDs.
Any information would be appreciated.
Thanks,
Tyler Hepworth
Delshawn Colcloughly wrote:
Hello: I am using LDAP for the customer queue. I can successfully
search for a customer, and create a phone call /new ticket. Once it
is created, I then open the ticket, and zoom.
The customerID is not being displayed (its set to 'mail' in the
You have to make
Leonardo Amezquita wrote:
Yes its a SMTP but already the it does
Thanks
Ahora estas bien? Or todavia necesitas ayuda? Seria mehor hablar in en
espanol porque is muy dificil entender tu ingles. Si necesitas ayuda, me
puedes mandar un mensaje directament a [EMAIL PROTECTED]
Tyler Hepworth
,
Tyler Hepworth
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting für Ihr OTRS System?
= http://www.otrs.de/
them?
Modify the database tables.
You will need to know your user id and admin group
id. Get these values fromthe tables system_user and groups.
Then you need to modify the table group_user to assign the appropriate
permissions to your user id and group id.
hth,
Tyler Hepworth
s system_user and groups.
Then you need to modify the table group_user to assign the appropriate
permissions to your user id and group id.
hth,
Tyler Hepworth
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs
, etc depending on what logic you have programmed.
** To reiterate. This can be done but is NOT RECOMMENDED. **
That said, do what you like! :-)
hth,
Tyler Hepworth
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http
Marshall28 wrote:
So is escalation time the amount of time that it takes for a ticket
without any activity to be raised to a higher priority level?
Yes
Tyler Hepworth
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http
1 - 100 of 195 matches
Mail list logo
