Hello,
is there anyone on this list who has successfully implemented a Change in
ITSM 3.x? I have tried and tried, but cannot go forward from requested to
approved state. Is there a fully blown tutorial on this?
Thanks in advance!
Best,
Gergely
Hi,
14.04.2014 14:57 - Gergely Polonkai schrieb:Hello, is there anyone on this
list who has successfully implemented a Change
in ITSM 3.x?
Yes. :)
I have tried and tried, but cannot go forward from requested
to approved state. Is there a fully blown tutorial on this?
See
Hello,
that's exactly what I followed. My first impression is that with such a
setup, changes cannot be created/executed in a sane way. I'm a developer
myself, so conditions and actions are not foreign for me, but if I have to
define this huge number of conditions for each change I have to
that's exactly what I followed. My first impression is that with such a setup,
changes cannot be created/executed in a sane way. I'm a developer myself, so
conditions and actions are not foreign for me, but if I have to define this
huge number of conditions for each change I have to manage,
On 19.12.2011, at 07:11, ravi shanker wrote:
In change module,in involved persons sections i tried adding agents to CAB
,though auto populate feature is displaying agents available whenever i
select them the CAB is always blank.. This is the issue i was facing.
You need to click on “Add to
Subject: Re: [otrs] OTRS -itsm-Change management
Dear Ravi,
On 14.12.2011, at 00:10, ravi shanker wrote:
i'm using otrs:itsm 3.0.4 ver and i'm unable to add people to CAB..guide me
how to do this
please don’t misunderstand my answer but a little more friendliness,
itemization and detailing
Hi,
i'm using otrs:itsm 3.0.4 ver and i'm unable to add people to CAB..guide me how
to do this.
Ravi Shankar-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe:
Dear Ravi,
On 14.12.2011, at 00:10, ravi shanker wrote:
i'm using otrs:itsm 3.0.4 ver and i'm unable to add people to CAB..guide me
how to do this
please don’t misunderstand my answer but a little more friendliness,
itemization and detailing in your email will dramatically increase your
I sent this to the ITSM group several weeks ago, but found no response, so
I'm forwarding here.
Is there a significance to linking tickets to changes or workorders other
than reference? I don't see how I can create a condition based upon a
ticket state.
Dear Robert,
On 03.05.2011, at 16:19, Robert Butler wrote:
Is there a significance to linking tickets to changes or workorders other
than reference? I don't see how I can create a condition based upon a ticket
state.
This is just not implemented yet and discussed on otrsteam.ideascale.com
Hi,
What are the options to change the 'Change Status', which seems to be stuck at
'Requested' despite trying all options for conditions.
Have already tried various options mentioned in the blog, documentation does
not help to take beyond this stage.
Best regards,
Ajmal Ahmed Shariff
Hi Rosanna.
On 23.11.2010, at 12:38, Straccialano, Rosanna wrote:
I’m having trouble understanding why you would need to create a Condition
just to change the status of an ITSM Change. Can somebody please explain
this to me or give me some examples, I can’t seem to get this working.
You
Dear list
I see the state machine but i have a little mismatch
In the general catalogue ITSM::ChangeManagement::WorkOrder::State I have this:
Accepted
Canceled
Closed
Created
In Progress
Ready
And in the state Machine I can’t have the state closed
When I want to add a new State
Dear lists,
I try to work with change management and Work orders, i understand to change
the status off Change is due by condition and work Order,
But when I create a WO, the CAB or the WO agent open it (click on Report)
and they just have 3 state (Accepted, Ready Or Cancel) why I cant see
Hi,
This seems to be related with the following bug:
http://bugs.otrs.org/show_bug.cgi?id=5507
See your translation file at /opt/otrs/Kernel/Language/ to make sure
Leonardo Certuche
www.itconsultores.com.co
On 1 July 2010 03:12, Sebastien Bory s...@groupenci.com wrote:
Dear list
I see the
Hi,
Next state shown depends on the state machine (/otrs/
index.pl?Action=AdminITSMStateMachine). There is one for changes and one for
workorders and you must respect both, that's the way the workflow keeps its
flow.
Of course you can change it, make it as simple or as complex as your
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