Agents open tickets on behalf of customers from the agent interface.
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
[EMAIL PROTECTED]
Sent: Wednesday, June 06, 2007 8:09 AM
To: otrs@otrs.org
Subject: [otrs] Agents adding tickets
Hi all,
I'm pretty new
Hi all,
I'm pretty new to this OTRS, and I can't find a way of agents adding
tickets on behalf of customers - can this be done? In order to get this
system accepted by our users, I want to use it initially as something to
log phone requests etc...
thanks in advance
Jim Potter
Bristol
UK
[EMAIL PROTECTED] wrote:
I'm pretty new to this OTRS, and I can't find a way of agents adding
tickets on behalf of customers - can this be done? In order to get this
system accepted by our users, I want to use it initially as something to
log phone requests etc...
Use the 'phone ticket'
