h more general solution to the
> problem.
>
> ** **
>
> *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf
> Of *Gerald Young
> *Sent:* Monday, March 04, 2013 9:02 AM
> *To:* User questions and discussions about OTRS.
> *Subject:* R
ions about OTRS.
Subject: Re: [otrs] How can I reset passwords for all customers?
"I need to reset passwords to values that are later communicated to customers"
I don't see how this is good security, especially since the passwords aren't
forced to reset and you've now ge
You're right, leaving the reset to the customers would've been better.
Unfortunately, we've already committed to having those passwords on hand
because some of our customer accounts have invalid emails (they don't want
to provide an email address to be 100% sure they don't get any
notifications) an
"I need to reset passwords to values that are later communicated to
customers"
I don't see how this is good security, especially since the passwords
aren't forced to reset and you've now generated a list of passwords for all
your users in plain text after a potential security breach.
I realize you
I don't think this would work for me because I need to reset passwords to
values that are later communicated to customers. It can't easily be done
just at the db level because the pw hash is salted with their usernames.
-
OTRS mail
I was just about to write back that I managed to get my problem solved by
slightly modifying the existing otrs.SetPassword.pl.
Your version is cleaner than mine though so I won't post my version.
Thanks!
On Mon, Mar 4, 2013 at 3:44 PM, Michiel Beijen wrote:
> Hi Bogdan,
>
> There is currently
UPDATE customer_user SET pw="Ra@ndomString!"
Brute force, but definitely would work.
On Mon, Mar 4, 2013 at 6:38 AM, Bogdan Iosif wrote:
> Hi,
>
> I need to perform a mass reset of all customer passwords, for security
> reasons (hundreds of accounts).
>
> Is there a shell script I can call to
Hi Bogdan,
There is currently no such script in the framework. But I wrote this script
a while ago, feel free to use it:
https://gist.github.com/mbeijen/5082292
it works very similar to the current script for agents. The only difference
is if you do not provide a password on the command line, it
Hi,
I need to perform a mass reset of all customer passwords, for security
reasons (hundreds of accounts).
Is there a shell script I can call to reset the password for each customer
account? Can it be done directly from the database, without using Perl /
OTRS framework?
Thanks,
Bogdan
P.S:I tho
