Hi Ryan,
have you by any chance also installed the ITSM modules?
--
Mike
On Tue, Feb 15, 2011 at 12:25 AM, Ryan Miguel rmig...@rcskids.org wrote:
Using the Master/Slave module when I designate a ticket as a new master
ticket I am unable to close it later. I can switch queues, add notes
can you see a Close action in the ticket action menu at all (beside
Owner, Note, etc.)?
have you by any chance also installed the ITSM modules?
Yes to both of those questions. I have installed the ITSM modules and I
am able to see all ticket actions. If I attempt to close a Master ticket
the
Using the Master/Slave module when I designate a ticket as a new master
ticket I am unable to close it later. I can switch queues, add notes
and change all other properties; however, no matter where I try to close
it from (notes, ticket close action, etc ) the ticket will not close. It
Dear Ryan,
can you see a Close action in the ticket action menu at all (beside Owner,
Note, etc.)?
Cheers, Nils
On 15.02.2011, at 00:25, Ryan Miguel wrote:
Using the Master/Slave module when I designate a ticket as a new master
ticket I am unable to close it later. I can switch queues,
