Dear both,
just to complete Alex’ answer, the right you need to have tickets counted in
the stat id “rw”.
This is configurable in the SysConfig ... of course ;-)
Merry Christmas!
Nils
—
Nils Leideck
Senior Consultant
http://webint.cryptonode.de / a Fractal project
On 23.12.2010, at 09:28,
ravi shanker wrote :
Need help in understanding what does graph in dashboard of otrs displays,
is it the tickets shown in graph are for particular agent or all tickets
in all queues.
Hi Ravi,
based on my experiences with 2.4 it counts all opened and closed tickets
in all queues the
