Thanks!
2014-04-05 18:51 GMT-03:00 Gerald Young cryth...@gmail.com:
I'd like to set status automatically to OPEN, once a ticket is LOCKED,
so that I don't need to answer the tickets in order to change its status
from NEW to OPEN.
Yes, SysConfig Ticket - Core::Ticket
[x]
Hi there,
I'd like to set status automatically to OPEN, once a ticket is LOCKED, so
that I don't need to answer the tickets in order to change its status from
NEW to OPEN.
Do I need an ACL ou a Generic agent?
--
*André Luiz C. e Cavalcante, PMP*
I'd like to set status automatically to OPEN, once a ticket is LOCKED, so
that I don't need to answer the tickets in order to change its status from
NEW to OPEN.
Yes, SysConfig Ticket - Core::Ticket
[x] Ticket::EventModulePost###130-ForceStateChangeOnLock
The rational behind not changing new is
