, March 09, 2016 3:21 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Modify Ticket Close State
dhils...@performair.com schrieb:
>I had a technician close a ticket with a state of "closed unsuccessful,"
>when in fact it should have been "closed successfu
dhils...@performair.com schrieb:
I had a technician close a ticket with a state of "closed unsuccessful,"
when in fact it should have been "closed successful."
Where can I go in the tables to change that?
If you really want to do it in the database directly, here's how I would get to
it.
, 2016 10:24 AM
To: otrs@otrs.org
Subject: Re: [otrs] Modify Ticket Close State
Hi,
07.03.2016 17:16 - dhils...@performair.com schrieb:
> I had a technician close a ticket with a state of "closed unsuccessful,"
> when in fact it should have been "closed successful.
Hi,
07.03.2016 17:16 - dhils...@performair.com schrieb:
> I had a technician close a ticket with a state of "closed unsuccessful,"
> when in fact it should have been "closed successful."
>
> Where can I go in the tables to change that?
I would never change in the tables (via SQL)
Click on a
