Ok, but, could you please explain me how to do it?
Thanks,
Manuel Martínez
El 15/02/17 a las 00:45, Gerald Young escribió:
Don't forget that you can prevent (PossibleNot) states via ACL.
On Tue, Feb 14, 2017 at 5:53 AM, Manuel Martínez Valls
mailto:mmarti...@roig.com>> wrote:
Hi,
There are several ways of doing what you look for.
In the case of the reply, remember that it is required to be owner of a
ticket or at least lock the ticket to be able to do a reply, so the agent
gets owner of the ticket when he/she locks it. You can prevent this by
removing the lock required opt
hello,
we just realized that closed tickets with the same external ticket number are
not re-opened
when they have been closed already.
even though I set
PostmasterFollowUpStateClosed
to
open
The queues allow to open on flow ups
is this default behaviour?
do I have to work on the follow up reco
The Queue settings determine the disposition of the ticket after closed.
PostmasterFollowUpStateClosed determines what the ticket state could be if
the queue allows closed followups.
On Thu, Feb 16, 2017 at 9:42 AM, Hinrich Aue wrote:
> hello,
>
>
>
> we just realized that closed tickets with th
Hello,
I have successfully setup Kerberos authentication for a Apache directory with the following configuration:
AllowOverride None
Options +ExecCGI -Includes
AuthType Kerberos
AuthName "TEST"
Krb5Keytab /etc/apache2/keytabs/tuxedo.keytab
KrbAuthRea
