I believe that is a setting in the queue configuration.
L.Q. Marshall
One's strength is only determined when the challenge seems overwhelming.
Original message
From: Ralph Seichter Date:
9/28/16 06:51 (GMT-05:00) To: otrs@lists.otrs.org
Subject: [otrs] Discard follow-ups to
Possible but requires direct DB edits which is certainly not recommended.
(Backup backup and backup the backup)
L.Q.MOne's strength is only determined when the challenge seems overwhelming.
null-
OTRS mailing list: otrs - Webpage
On 7/11/18 05:45 (GMT-05:00) TC saidWe have a user that would like to be
able to view OTRS tickets from 2 different projects/orgs.
Q: Is there a way to associate a user acct to more than one Customer org ?
Been a while since setting this up but the following link should help get you
star
Once upon a time I needed to change the merging of an article into the wrong
ticket. After an analysis of the database discovered that …
update article set ticket_id= where id=;
I don’t know if this is still valid… I was working with an old DB version at
the time. May allow you to progra
I believe that you can change the ticket format. The setting is in the admin
section somewhere. (There was a thread a long while back on the subject.) The
format you're mentioning i do not believe will work. The format includes more
than what you reference.L.Q. MarshallOne's strength is only det
