[otrs] Active Directory Authentication

2009-08-04 Thread Guillermo Vargas-DellaCasa
7;sAMAccountName'; $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'adbrowse'; $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'mypassword'; $Self->{'Customer::AuthModule::LDAP::AlwaysFilter'} = '';

Re: [otrs] Active Directory Authentication

2009-08-04 Thread Guillermo Vargas-DellaCasa
27;} = 'mypassword'; $Self->{'Customer::AuthModule::LDAP::AlwaysFilter'} = ''; $Self->{'Customer::AuthModule::LDAP::GroupDN'} = 'CN=All Staff,CN=Users,DC=domain,DC=net'; $Self->{'Customer::AuthModule::LDAP::AccessAttr

[otrs] Queue <> Services relationship

2009-08-05 Thread Guillermo Vargas-DellaCasa
To: Networking Team Services: Internet, Email, Folder Shares To: Database Team Services: HR Database, Student Database Is that possible? Thanks! Guillermo Vargas-Dellacasa Computer Operations Manager North Hunterdon-Voorhees Regional High School District (908) 713-4199 ext 5128 gvargas-

Re: [otrs] Queue <> Services relationship

2009-08-06 Thread Guillermo Vargas-DellaCasa
-Original Message----- From: Guillermo Vargas-DellaCasa Sent: Wednesday, August 05, 2009 4:53 PM To: 'otrs@otrs.org' Subject: Queue <> Services relationship Hi again, How can I establish a relationship between Queue and Services? I would like customers to select a Queue on

Re: [otrs] Help Fetching emails via POP3 or IMAP under Windows

2009-08-06 Thread Guillermo Vargas-DellaCasa
I would suggest... 1. That the OTRS host can indeed reach pop.gmail.com on the needed ports. 2. Even though on the Gmail account you enable POP3 service, Gmail actually uses POP3S on port 995 not POP3 (110). So if you are going to make it work I would say it has to bet set to POP3S on OTRS. Sam

Re: [otrs] [SOLVED] Queue <> Services relationship

2009-08-07 Thread Guillermo Vargas-DellaCasa
Thank you. Found it on the dev list... I wouldn't have figured the correct syntax for the ACL if not were for the list... http://www.mail-archive.com/d...@otrs.org/msg02038.html Basically I created all services, then for each Queue I filtered which services should NOT be displayed... Here is h

Re: [otrs] To vs Cc, redeux

2009-08-07 Thread Guillermo Vargas-DellaCasa
Maybe this helps... http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=322 Guillermo -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Richard Stockton Sent: Friday, August 07, 2009 4:32 PM To: otrs@otrs.org Subject: [otrs] To vs Cc, redeu

[otrs] Config Item

2009-08-20 Thread Guillermo Vargas-DellaCasa
Hi, On config item, you can create computers, and locations and the linked. So far so good. What I couldn't find how to do is to get a list of computer with certain characteristics on a particular locations. For example, under computers you can specific wheter it is a laptop or a desktop. H