[otrs] Automatic login to OTRS

2009-08-18 Thread Sagy Volkov
ovide code it will be great, else pointing to the right methods/file will be helpful as well, we have enough PHP (cms) and Perl knowledge in the company to write code. Thanks, Sagy Volkov - OTRS mailing list: otrs - Webpage:

Re: [otrs] Automatic login to OTRS

2009-08-24 Thread Sagy Volkov
You are telling that there is not even a way (at the simplest and most unsecured way) to do with OTRS something like: otrs.mydomain.com/login.pl?username=sagy&password=123 ? Best Regards, Sagy Volkov Hi, I think the best would be to use a SSO method like Kerberos, Cosign, CAS, Shibbo

[otrs] Frontend::Customer::Auth Digest::MD5

2010-01-12 Thread Sagy Volkov
Hi, I need to get OTRS (2.4.5) to somehow change the method in Frontend::Customer::Auth to support another option, (not just plain,MD5, crypt) but also support Digest:: MD5, i.e. use Digest::MD5 qw(md5_hex); my testpass=md5_hex("password"); I know in terms of security its less secured, but becau

Re: [otrs] Frontend::Customer::Auth Digest::MD5

2010-01-13 Thread Sagy Volkov
Digest::MD5 qw(md5_hex);). If anyone thinks I've missed something, let me know. -sv On Tue, Jan 12, 2010 at 11:37 PM, Sagy Volkov wrote: > Hi, > > I need to get OTRS (2.4.5) to somehow change the method in > Frontend::Customer::Auth to support another option, (not just plain,MD5,

[otrs] API to create new customer

2010-01-13 Thread Sagy Volkov
is there an API to create a new customer? I don't have SOAP exprience so I need something like the login url of customer.pl?Actio=Login&User=zxc&password=qwe ? Thanks, -sv - OTRS mailing list: otrs - Webpage: http://otrs.org/ Arc

[otrs] make a note/comment via email

2010-01-18 Thread Sagy Volkov
Is it possible or did anyone wrote a work around to add notes/comments (those internal messages exchanged between agents not seeing by the customer) via email? (NOT via the UI). If not, maybe someone wrote a patch for it? Thanks in advance, -sv

[otrs] Unknown queue and RO reply via email

2010-01-26 Thread Sagy Volkov
Hello, It would greatly help if anyone in the community will be able to help with: 1. Defining a "junk" queue, meaning, if I have register users, but someone is sending an email to the address OTRS is "listening" on and the email came from an un-register user (I assume OTRS does connection between

[otrs] add event when attachments are used by customers

2010-02-15 Thread Sagy Volkov
Hi, Did anyone in the past wrote a patch or know of a way to handle/create an event for when an article is updated by a customer that contains attachment/s? I'll write my own code for the event action itself, but was wondering if there's a way in OTRS to inflict such event without changing the co