Jeffrey Sachs, Accenture, Columbia University

2004-08-01 Thread Les Schaffer
http://www.earthinstitute.columbia.edu/news/2004/story07-22-04.html
Earth Institute News
Jobs Offshored for Cost Savings and Quality
Seventy percent of companies that outsource report increases in quality 
of work, Columbia survey finds

NEW YORK -- Forty-five companies known for sending work outside of their 
own employee base for completion, surveyed by the Earth Institute at 
Columbia University, show that 82 percent are currently outsourcing 
jobs, 79 percent to offshore businesses. The majority not only report 
finding competitive prices but better work skills than at home. Seventy 
percent of those who outsourced reported that the quality of outsourced 
business processes had increased between 5 to 25 percent.

Companies, including offshore pioneers such as General Electric, Nortel 
Networks and Citibank, found that actual cost savings, which remain the 
primary reason for outsourcing, were achieved by 67 percent of the 
companies to the tune of 5 to 50 percent.

This is an enormously important phenomenon that needs to be better 
understood, says Jeffrey Sachs, director of the Earth Institute. Im 
very happy with my colleagues contributions.

===
http://www.ais.columbia.edu/ais/html/body_improvedstaffservices.html
New and Improved Faculty  Staff Services Starting in Fall 2004
A combined team from Human Resources, the Controllers Office, AIS, and 
Accenture Consulting is working on a multi-phased PeopleSoft project to 
implement new personnel, benefits, and payroll systems for Columbia.

===
http://www.computerworld.com/managementtopics/management/story/0,10801,93965,00.html 

Illinois moves to blacklist Accenture
The state comptroller cites the firm's offshore status
News Story by Dan Verton
JUNE 21, 2004 (COMPUTERWORLD) - Bermuda-based IT services vendor 
Accenture Ltd. is taking heat from Illinois lawmakers who want to 
prevent the company from receiving taxpayer-funded contracts. At issue 
is the offshore location of Accenture's headquarters.
At least four contracts awarded to Accenture have come under fire in the 
state, where legislators, local unions and the state's comptroller have 
attempted in recent weeks to block all payments to the company.

State Comptroller Dan Hynes has asked the Illinois Procurement Policy 
Board for guidance on his desire to block all payments on four Accenture 
contracts totaling more than $2 million. The five-member board voted 3-2 
on May 19 to send the issue to the board's legal adviser for review 
before making a recommendation. There is no word on when the board will 
make its decision.

However, Alan Henry, a spokesman for Hynes, said the comptroller 
believes that he's in the right on the issue and that the policy board 
doesn't have the power to force him to make payments to Accenture.



Re: Jeffrey Sachs, Accenture, Columbia University

2004-08-01 Thread Michael Perelman
I'm sure that for some work outsourcing does provide excellent quality, but my
personal experience with outsourcing comes from contacting help desks.  Not only is
the line quality poor, impeding communication, but the help desks are not
particularly helpful.  My guess is that because these jobs are very desirable, the
workers accept a very tight scripting.  As a result, they are very unhelpful unless
your question is fully anticipated.

On the other hand, I have had very good experience asking questions of techies from
domestic help desks, who seem to [have the freedom to] enjoy the challenge of a
complex question.

The artificial offshoring of moving a company to Bermuda is despicable on all counts.

-- Michael Perelman Economics Department California State University Chico, CA 95929

Tel. 530-898-5321
E-Mail michael at ecst.csuchico.edu