RE: Missing emails from one user
I restarted my Piler server, which solved my problem. Is there a way to prevent an archive policy from regexing a user's email address? I.E., is it possible to have i...@domain.com but still archive jnor...@domain.com? -- Regards, Stephen R. Risinger . Systems Administrator -Original Message- To: Piler User piler-user@list.acts.hu Subject: RE: Missing emails from one user On 2015-07-28 22:35, srisin...@meintl.com wrote: I had, at one point, had an archiving policy with from=i...@domain.com. This particular user's email is jnor...@domain.com. Because the end of the name made a regex match to is@, Piler tagged this email to discard.
RE: Missing emails from one user
On 2015-07-29 20:13, srisin...@meintl.com wrote: I restarted my Piler server, which solved my problem. Is there a way to prevent an archive policy from regexing a user's email address? I.E., is it possible to have i...@domain.com but still archive jnor...@domain.com? no, the regex behaviour is intentional. Janos
Missing emails from one user
I have one user (relatively new to the organization, but not the last) with outbound emails missing from Piler. Her inbound emails are there, and she can log in. We've checked our Exchange logs (2007), and everything appears to deliver. The emails never get indexed, and, in fact, never even make it into the sph_index table. How can I further troubleshoot this problem? -- Regards, Stephen R. Risinger * Systems Administrator
Re: Missing emails from one user
Hello Stephen, On 2015-07-28 18:16, srisin...@meintl.com wrote: I have one user (relatively new to the organization, but not the last) with outbound emails missing from Piler. Her inbound emails are there, and she can log in. We've checked our Exchange logs (2007), and everything appears to deliver. The emails never get indexed, and, in fact, never even make it into the sph_index table. How can I further troubleshoot this problem? piler returns an smtp status code having the piler id for the given message to the sending host. So get the piler id from the exchange logs. Then grep for the piler id in the mail log of piler to see what happened with that message. Janos
RE: Missing emails from one user
On 2015-07-28 22:35, srisin...@meintl.com wrote: I was unable to find the smtp status code you referred to, but I was able to find this user's emails in the mail log. I had, at one point, had an archiving policy with from=i...@domain.com. This particular user's email is jnor...@domain.com. Because the end of the name made a regex match to is@, Piler tagged this email to discard. So, here's my new problem: How do I get Piler to discard old archive policies? I removed these policies at least a month ago. Okay, so I just noticed/found on the Administering Piler page this info under Archiving Rules: When piler starts it reads the archiving rules and compiles them at startup. So if you change the archiving rules, be sure to send a HUP signal to `cat /var/run/piler/piler.pid` to have piler re-read the rules. However, Janos sent this email list on 16 Aug 2012 to not send a HUP signal to piler. Should the GUI not I must have been drunk at that time (just kidding, I don't drink) send the proper signals to correct Archiving and Retention Policies? yes, the gui should send when you click on the apply changes button, if the required sudoers settings is done. Or you may execute /etc/init.d/rc.piler reload manually to reload the archiving and retention rules. Janos
