Re: [PLUG] Comcast repeatedly asks for activation
Yesterday the technician asked a colleague for an opinion. He suggested removing cookies, which we did (I thought it was a stupid idea). This morning, Thursday, the connection was functional. But before I credit the stupid idea, I note that I received a message from Comcast saying that our new bill was ready to be paid. We had been signed up for auto pay, but my credit card had been changed. They were notified of the change, but we also changed our service (from 100 to 25 Mbps) at the same time as all this modem stuff was going on. Perhaps they just took a while to get my account updated. Anyway, it looks like the issue may be solved. -Denis On Wed, May 10, 2017 at 3:33 PM, Denis Heidtmannwrote: > On Saturday 5/6 we could not reach the internet. After much conversation > w/comcast they sent a technician out on Sunday. He arrived early, seemed > knowledgeable. I had an old (rented) modem beyond eol. I had received in > the mail a replacement modem from Comcast many months ago, still in the > unopened box. (Why I had not installed it is for another discussion.) He > installed it, activated it, and everything seemed fine. > > The following morning (Mon.) the internet was not accessible again. Much > more phone conversation later it appeared that I needed to activate the > modem. Went through that process, which terminated in a screen saying "You > can now use your Xfinity service. But wait; you need give the modem time > to reset." I gave it some time, tried to close the browser, but was told > there was a download in progress. I waited a short time, tried again, same > download in progress msg, closed anyway. Now a strange binary file > appeared in my download folder "unconfirmed 792430.crdownload". But the > internet was accessible throughout the day. > > The following morning (Tues.) the same thing happened. I went through the > activation, this time not closing the browser until all was done. No > strange file. Internet fine until the next morning (Wed.; today) same > issue. I activated again, which restored internet access, but this time I > called. They sent a technician again. This guy I am not so sure about; he > had no explanation for the repeated need to activate. He left his card, > and told me to call him tomorrow if the problem repeats, and not to > activate--wait so he can see the issue. This what I plan to do. > > The symptoms are that when trying to get to a site (other than Google) > from the browser, I get the Comcast Activation screen. The tech said that > is the screen one gets when first installing a new modem. (When I try to go > to Google.com, I get the msg. that I cannot reach the internet..) > > It occurs to me that perhaps Comcast still has me and the previous modem > linked, so they keep wanting to activate the new modem. > > Any ideas? > ___ PLUG mailing list PLUG@lists.pdxlinux.org http://lists.pdxlinux.org/mailman/listinfo/plug
Re: [PLUG] Comcast repeatedly asks for activation
I don't have any answers for you on the Comcast front, but I can explain why Google gives you an error screen rather than an activation screen. It's because Google (as a company) insists on using SSL encryption for all web traffic. Encrypted traffic is more difficult to redirect, and Comcast doesn't do it. If you were to manually enter http://www.google.com, you would probably get the activation screen. Normally, Google would forcibly redirect you to https://www.google.com (note the added S), which your browser then caches and pops up automatically for you next time, which is then un-redirectable by Comcast. -wes On Wed, May 10, 2017 at 3:33 PM, Denis Heidtmannwrote: > On Saturday 5/6 we could not reach the internet. After much conversation > w/comcast they sent a technician out on Sunday. He arrived early, seemed > knowledgeable. I had an old (rented) modem beyond eol. I had received in > the mail a replacement modem from Comcast many months ago, still in the > unopened box. (Why I had not installed it is for another discussion.) He > installed it, activated it, and everything seemed fine. > > The following morning (Mon.) the internet was not accessible again. Much > more phone conversation later it appeared that I needed to activate the > modem. Went through that process, which terminated in a screen saying "You > can now use your Xfinity service. But wait; you need give the modem time > to reset." I gave it some time, tried to close the browser, but was told > there was a download in progress. I waited a short time, tried again, same > download in progress msg, closed anyway. Now a strange binary file > appeared in my download folder "unconfirmed 792430.crdownload". But the > internet was accessible throughout the day. > > The following morning (Tues.) the same thing happened. I went through the > activation, this time not closing the browser until all was done. No > strange file. Internet fine until the next morning (Wed.; today) same > issue. I activated again, which restored internet access, but this time I > called. They sent a technician again. This guy I am not so sure about; he > had no explanation for the repeated need to activate. He left his card, > and told me to call him tomorrow if the problem repeats, and not to > activate--wait so he can see the issue. This what I plan to do. > > The symptoms are that when trying to get to a site (other than Google) > from the browser, I get the Comcast Activation screen. The tech said that > is the screen one gets when first installing a new modem. (When I try to go > to Google.com, I get the msg. that I cannot reach the internet..) > > It occurs to me that perhaps Comcast still has me and the previous modem > linked, so they keep wanting to activate the new modem. > > Any ideas? > ___ > PLUG mailing list > PLUG@lists.pdxlinux.org > http://lists.pdxlinux.org/mailman/listinfo/plug > ___ PLUG mailing list PLUG@lists.pdxlinux.org http://lists.pdxlinux.org/mailman/listinfo/plug
[PLUG] Comcast repeatedly asks for activation
On Saturday 5/6 we could not reach the internet. After much conversation w/comcast they sent a technician out on Sunday. He arrived early, seemed knowledgeable. I had an old (rented) modem beyond eol. I had received in the mail a replacement modem from Comcast many months ago, still in the unopened box. (Why I had not installed it is for another discussion.) He installed it, activated it, and everything seemed fine. The following morning (Mon.) the internet was not accessible again. Much more phone conversation later it appeared that I needed to activate the modem. Went through that process, which terminated in a screen saying "You can now use your Xfinity service. But wait; you need give the modem time to reset." I gave it some time, tried to close the browser, but was told there was a download in progress. I waited a short time, tried again, same download in progress msg, closed anyway. Now a strange binary file appeared in my download folder "unconfirmed 792430.crdownload". But the internet was accessible throughout the day. The following morning (Tues.) the same thing happened. I went through the activation, this time not closing the browser until all was done. No strange file. Internet fine until the next morning (Wed.; today) same issue. I activated again, which restored internet access, but this time I called. They sent a technician again. This guy I am not so sure about; he had no explanation for the repeated need to activate. He left his card, and told me to call him tomorrow if the problem repeats, and not to activate--wait so he can see the issue. This what I plan to do. The symptoms are that when trying to get to a site (other than Google) from the browser, I get the Comcast Activation screen. The tech said that is the screen one gets when first installing a new modem. (When I try to go to Google.com, I get the msg. that I cannot reach the internet..) It occurs to me that perhaps Comcast still has me and the previous modem linked, so they keep wanting to activate the new modem. Any ideas? ___ PLUG mailing list PLUG@lists.pdxlinux.org http://lists.pdxlinux.org/mailman/listinfo/plug